Medical Assistant II Float, Downtown Nashville

Heritage Medical Associates, P.C.; Nashville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Heritage Medical Associates, P.C. in Nashville, TN is seeking a dedicated Medical Assistant II to support physicians and care teams across multiple clinic locations.

You will collect patient data, triage visits, administer medications as directed, and perform a range of clinical and clerical tasks within the state scope of practice. The role emphasizes accurate documentation, proactive patient education, and efficient clinic workflow, with opportunities to expand responsibilities in a large

Qualifications

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program, or 5+ years of clinical experience.
• Certification: National MA Certification, or 5 years of experience.

Responsibilities

• Collect and document patient data (chief complaints, vitals, allergies, medications, immunizations, health history).
• Triage patients across encounter types; notify physician or RN of urgent findings.
• Prepare and administer medications, immunizations, and treatments; document promptly.

Skills

Patient care

Clinical skills

Phone etiquette

Scheduling

Electronic health records

EPIC familiarity

Education

MSA program or Medical Assistant certification

High school diploma or equivalent

Tools

EPIC

Job description

Heritage Medical Associates (HMA) is Middle Tennessee’s largest independent multi-specialty physician group, proudly serving patients since 1991. We are committed to protecting and advancing physician-led, patient-centered care through financial strength, operational discipline, and shared accountability. Medical Assistant II provide patient support by delivering comprehensive, compassionate, and customized patient care — performing clinical, administrative, and clerical duties within Tennessee state scope of practice, and supporting physicians and care teams across clinic locations. All work is performed in alignment with HMA’s mission, values, and commitment to high ethical and compliance standards.Key ResponsibilitiesClinicalCollect and document patient data (chief complaints, vitals, allergies, medications, immunizations, health history); complete annual comprehensive health assessments as indicated.Triage patients across all encounter types (in-person, telephone, EPIC portal); notify physician or RN of abnormal findings, urgent concerns, or pending lab results; administer CPR as needed.Prepare and administer medications, immunizations, and treatments per physician in order and established protocol, with accurate and timely chart documentation.Conduct point-of-care tests, collect and handle specimens correctly; dispose of infectious and hazardous waste per infection control standards.Assist with procedures and patient education; operate clinical equipment; stock, clean, and sterilize exam rooms.Perform advanced clinical procedures, OB/neonatal care, EKGs, spirometry, and complex wound care.Responsible for maintaining EPIC work queues.Other duties as assigned.Administrative & ClericalSchedule appointments accurately, capturing demographics, financial obligations, and prep instructions; obtain consent forms and verify insurance participation prior to each visit.Manage appointment workflows — bump lists, no-shows, cancellations, confirmations, and wait lists — tracking specialist referrals to ensure patients keep follow-up appointments.Process referrals and prior authorizations before appointment dates.Coordinate scheduling of external tests and procedures, use insurance portals to obtain benefit information and authorization approvals.Ensure instrument sterilization meets protocol and manufacturer standards; maintain required quality control checklists, and an orderly work environment.Answer phones and return all calls/voicemails within 24 hours; conduct appointment reminder calls and review phone tree reports as needed.Assemble next-day encounter forms; label and route paperwork for physician review and scanning; open incoming mail and distribute faxes to the appropriate team members.Proactively monitor and reorder supplies; maintain copier and fax equipment, replacing consumables and coordinating maintenance as needed.Attend clinic meetings, huddles, and required training sessions; actively participate to stay current on workflow changes and to continue developing professional competencies.Training & Provider SupportServe as an informal training resource for MA staff, sharing clinical knowledge and best practices as needed.Supports 2–3 providers.Leadership and Culture ExpectationsSupport clinical & patient excellence by creating a compassionate, responsive, and high-quality patient experience in every interaction.Provide exceptional customer service by treating patients, visitors, providers, and coworkers with professionalism, courtesy, respect, and responsiveness while supporting a positive patient experience and HMA’s mission and values.Demonstrate accountability through reliability, professionalism, timely follow-through, and accurate documentation and communication.Work collaboratively with physicians, coworkers, and operational teams to support efficient clinic workflows and coordinate patient care.Communicate openly, respectfully, and professionally with patients, providers, and team members.Practice stewardship by using time, supplies, equipment, and organizational resources responsibly and efficiently.Participate in continuous improvement efforts by adapting to workflow changes, completing training, and contributing ideas that improve patient care and clinic operations.Attendance and Reliability: Regular, reliable attendance and punctuality are essential functions of this position, and employees are expected to comply with HMA’s Attendance Policy, including established procedures for reporting absences and tardiness. Attendance requirements will be administered in accordance with applicable federal, state, and local laws, including legally protected leave and reasonable accommodations.Qualifications & RequirementsEDUCATION & CERTIFICATION REQUIREDHigh school diploma or equivalent required.Education: Completion of an accredited Medical Assistant program, or 5+ years of clinical experience.Certification: National MA Certification, or 5 years of experience.BLS certification is required OR obtained within 90 days of hire.PREFERRED EXPERIENCEEHR experience preferred; EPIC familiarity.Prior experience in a large multi-specialty physician practice is strongly preferred.REQUIRED EXPERIENCEMinimum 5 years of clinical experience, or completion of an accredited Medical Assistant program.Computer proficiency; minimum typing speed of 40 WPM with high degree of accuracy.Previous experience in a healthcare scheduling or medical office environment with demonstrated excellence in telephone communication, customer service, and patient scheduling.Clear verbal and written communication skills; professional phone manners.PHYSICAL REQUIREMENTSMust be able to stand for 8 to 10 hours a dayRequires regular walking, bending, pushing, pulling and liftingMust be able to lift at least 25lbsMust be able to assist patients with transfers from chair to wheelchair, to exam tables, and back to wheelchair/chairMust be able to assist patient with turning/positioning on exam tableMust be able to push patient in wheelchairMust be able to manipulate objects—reaching, grasping, handlingMust exhibit good communication skills—understand, respond and translate into actionAbility to delineate between numeric numbersClinical setting; exposure to communicable diseases, bloodborne pathogens, medical preparations and other conditions common to a clinical environment.