Medical Assistant II- CSS

The General Hospital Corporation

Boston (MA)

On-site

USD 25,000 - 39,000

Full time

5 days ago

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Job summary

The General Hospital Corporation in Boston, MA, is seeking a Medical Assistant to join the Center for Specialized Services (CSS). Reporting to the Nurse manager, the MA supports providers and the care team to deliver efficient, compassionate care and a positive patient experience.

Responsibilities include welcoming patients, preparing exam rooms, documenting histories and test results, and assisting with specimen collection while maintaining a safe clinical environment.

Qualifications

High School Diploma or Equivalent required or Associate’s Degree Medical Assisting preferred.
Strong interpersonal and communication skills, with ability to prioritize tasks.
Knowledge of medical terminology, procedures, and privacy rules.

Responsibilities

Welcome, interview, and assist patients while collecting vital signs and health information.
Prepare patients, exam rooms, equipment, and supplies for visits.
Accurately document patient information, medical histories, and test results.
Support laboratory specimen collection and preparation.
Assist with office duties, patient communication, and coordination with other departments.
Maintain a clean, safe, and organized clinical environment.

Skills

Interpersonal skills

Communication skills

Prioritization

Attention to detail

Privacy compliance

Vital signs

EHR proficiency

Education

High School Diploma or Equivalent

Associate’s Degree Medical Assisting (preferred)

Tools

EHR systems

Medical office software

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Center for Specialized Services (CSS) includes Concierge Medicine and Executive Health, providing high-touch care to patients. Reporting to the Nurse manager, the Medical Assistant (MA) is an integral member the patient care team. The MA works alongside providers and other team members to provide superior care and service to patients. The MA is expected to have a global view of the day and patient flow. The MA supports the patient, provider and other care team members to provide patients with a comprehensive and effective visit and completes the tasks of the day as efficiently as possible. The MA will evaluate workflows and collaborate with other team members to innovate and create change to provide the most positive patient experience possible and improve the safety and quality of patient care. MAs from one team may be asked to support other teams as needed and can expect the same support from their colleagues.

Are you passionate about helping people and being part of a team that makes a difference every day? In this role, you'll play an important part in supporting healthcare providers and creating a positive, comfortable experience for every patient. You'll work closely with physicians, nurse practitioners, and nursing staff to help deliver efficient, compassionate care. From welcoming patients and gathering important health information to preparing exam rooms and supporting clinical services, your work will have a direct impact on the patient experience.

Does this position involve Patient Care? Yes! This role offers meaningful, hands‑on interaction with patients and the opportunity to make a difference throughout their care journey.

What You'll Do:

Welcome, interview, and assist patients while collecting vital signs and health information.
Prepare patients, exam rooms, equipment, and supplies for visits.
Accurately document patient information, medical histories, and test results.
Support laboratory specimen collection and preparation.
Assist with office duties, patient communication, and coordination with other departments.
Maintain a clean, safe, and organized clinical environment.
Work collaboratively with the care team to provide excellent patient service, and more!

Why This Role Matters:

Every interaction matters. Whether you're helping a patient feel comfortable, supporting a provider during an exam, or making sure important information is documented accurately, you'll be an essential part of the care team and a key contributor to a positive patient experience.

Qualifications

Education

High School Diploma or Equivalent required or Associate’s Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree?

Licenses and Credentials

Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred

Experience

Direct MA experience or medical field work 1-2 years required

Knowledge, Skills and Abilities

Strong interpersonal and communication skills are essential for success in this position.
Ability to prioritize tasks in complex and busy environments.
Accuracy and attention to detail.
Comply with all local, state, and federal privacy and confidentiality rules and regulations.
Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency in electronic health record (EHR) systems and medical office software.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Managing one's own time and the time of others.

Additional Job Details (if applicable)