Medical Assistant II Certified - Children's Specialty Services Raleigh

UNC Health; Raleigh (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health’s Pediatric specialty clinic in Raleigh seeks a friendly Medical Assistant II to support providers in a busy outpatient setting. The role emphasizes rooming, triage, phlebotomy, injections, EKGs, and procedural support within a 22‑specialty program.

Flexible shifts available; no holidays or weekends required, with a strong focus on teamwork, patient experience, and ongoing quality improvement projects in a pediatric clinic environment.

Qualifications

• Completion of a Medical Assisting program is strongly preferred but not required.
• MA certification by AAMA/AMT/NCMA/CCMA/NRCMA/NCMA required.
• Basic Life Support Certification (AHA or ARC) required.
• At least one year of full‑time Medical Assistant experience.

Responsibilities

• Perform rooming/intake with vital signs and visit data collection.
• Review patient history, meds, allergies, and pharmacy preferences.
• Assist providers during exams and procedures and collect specimens.
• Phlebotomy and medication administration under supervision.
• Provide post‑visit instructions and patient education as directed.
• Maintain exam rooms, stock supplies, and ensure cleanliness.
• Support registration, scheduling, and referrals; answer clinic calls.

Skills

Triage & rooming

Injections

Specimen collection

EKG tests

Procedural support

Education

Medical Assisting program (CAAHEP/ABHES preferred)

Tools

EMR/documentation

Job description

UNC Children's Specialty Services at Raleigh is looking for a friendly, professional, skilled Medical Assistant preferably with pediatric experience who enjoys a variety of services and works well with multi-disciplinary teams. Our clinic supports 22 different pediatric specialties which promotes knowledge growth in many different areas. Basic clinical skills preferred (ex - patient triage/clinic rooming, injections, specimen collection, EKGs, and procedural support).

We can offer flexible shifts: 8 hour days for 5 days/week or 9 hour shifts for 4 days/week. No holidays or weekends are required.

Our staff and leaders are very committed to providing a positive, inclusive work environment for all people and recognizing the work/life balance that we all desire. UNC Children's Specialty Services at Raleigh is a pediatric-specific clinic setting where high quality care and an excellent patient experience are the driving forces for our daily operations. We are the only pediatric facility in the southeastern United States with a Joint Commission Certified Pediatric Asthma Program. We are dedicated to quality and process improvement and are currently working on 3 Process Improvement Projects - a Rooming Improvement Project to increase compliance with all components of the triage process, food insecurity screening, and depression screening to support holistic care of our pediatric patients. These are just some of the ways we work to be the best in our field and show our commitment to quality.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Summary

The Medical Assistant II, Certified provides routine clinical and administrative support to providers and other health care team members in an outpatient clinic setting. Works under the clinical supervision of the provider for patient care activities, and under the general direction of the designated manager/supervisor.

Responsibilities

1. Performs rooming and/or intake process, collecting and data, including vital signs, height, weight, and data related to patient's reason for visit.
2. Collects patient and family data, including medical and social history.
3. Reviews patient's current medication list, allergies and preferred pharmacy.
4. Assists the provider as directed, during treatments, examinations and procedures.
5. Collects specimens and performs phlebotomy.
6. Administers medications under the direction of a provider.
7. Performs tests, for examples EKG, eye exams, under the direction of a provider.
8. Reviews the patient record to determine whether patient requires any routine health screenings.
9. Ensures exam/procedure room contains appropriate supplies, equipment, forms and educational materials are available and ready for use during visit/procedure.
10. Provides patient with after‑visit, follow‑up, self‑care or procedural instructions and/or educational materials as directed.
11. Prepares, cleans, stocks and maintains exam and treatment rooms.
12. Cleans and sterilizes instruments.
13. Assists with patient registration, check in/check out, appointment scheduling, and scheduling of tests and treatments, and referrals.
14. Answers clinic telephone and assists in‑basket under the direction of a provider or nurse.
15. Assists in emergency situations as directed by a provider or nurse.
16. Additional Essential Responsibilities of a Certified Medical Assistant II may include: -Precepts new medical assistant/credentialed medical assistant hires and medical assistant externs- Trains other medical assistants in clinic procedures- Assists the physician with maintaining preventive health measures for a panel of patients.- Performs clinic based quality or safety role (ex. clinic safety coordinator, maintains immunization or medication registry, performs medication, or other required audits) -Manages clinic supply ordering

Other Information

Education Requirements

• None required as long as other position qualifications are met.
• Completion of a Medical Assisting program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accreditation Bureau of Health Education Schools (ABHES) is strongly preferred but not required.

Licensure/Certification Requirements

• Requires Medical Assistant certification by either the American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National Health Career Association (CCMA), National Association of Health Professionals (NRCMA), or National Center for Competency Testing (NCMA).
• Basic Life Support Certification from American Heart Association (AHA) or American Red Cross (ARC) required.

Professional Experience Requirements

• Possess at least one year of full‑time experience as a Medical Assistant, Certified.
• Demonstrate possession of the competencies outlined in the Medical Assistant, Certified Advancement Worksheet through their application and interview.

Knowledge/Skills/and Abilities Requirements

• Ability to perform the essential functions of the position as outlined above.
• Demonstrated effective communication and interpersonal skills.
• Demonstrated ability to engage positively with patients and families and to work as a team with staff and providers.
• Ability to use a computer to document required information into the electronic medical record.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: NC Child Specialty Clinic-Ral

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.