Medical Assistant II- Cancer Center/ NWH

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare institution in Boston is seeking a skilled Medical Assistant. The role involves supporting healthcare teams through various clinical and non-clinical tasks. Key responsibilities include taking vital signs, managing patient flow, and assisting in patient education. A High School Diploma or equivalent is required, with 1-2 years of direct experience preferred. Candidates must possess Basic Life Support certification and be certified as a Medical Assistant. Excellent interpersonal skills and attention to detail are essential for success in this position.

Qualifications

• Strong interpersonal and communication skills are essential for success.
• Ability to prioritize tasks in a complex and busy environment.
• Proficiency in electronic health record systems.

Responsibilities

• Assist junior Medical Assistants with responsibilities and training.
• Prepare equipment and take vital signs for patients.
• Perform general office duties and act as a liaison with departments.
• Collect laboratory specimens and maintain inventory.
• Provide immunizations and support quality initiatives.

Skills

Interpersonal skills

Communication skills

Attention to detail

Time management

Knowledge of medical terminology

Proficiency in EHR systems

Education

High School Diploma or equivalent

Associate’s Degree in Medical Assisting

Job description

Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care?

Yes

Essential Functions

• Assists junior Medical Assistants with day‑to‑day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Shows patients to examination rooms, prepares necessary equipment for healthcare providers, and interviews patients to obtain medical information, measures vital signs, weight and height, and records information in the patient’s medical record.
• Explains treatment procedures, medications, diets, and physician instructions to patients, orders and organizes educational materials to reinforce patient education.
• Performs general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer‑service approach.
• Collects blood, tissue, or other laboratory specimens, logs them, and prepares them for testing; performs phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and checks expiration dates.
• Provides immunizations (as applicable) which require certification or three years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as patient identifiers and hand hygiene.

Education

High School Diploma or equivalent required or Associate’s Degree in Medical Assisting preferred.

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Basic Life Support (BLS Certification) and Certified Medical Assistant (National Certification).

Experience

Direct Medical Assistant experience or medical field work 1‑2 years required.

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in a complex and busy environment.
• Accuracy and attention to detail.
• Compliance with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one’s own time and the time of others.

Physical Requirements

• Standing frequently (34–66%)
• Walking frequently (34–66%)
• Sitting occasionally (3–33%)
• Lifting frequently (34–66%) 35 lbs+ (assisted device)
• Carrying frequently (34–66%) 20–35 lbs
• Pushing occasionally (3–33%)
• Pulling occasionally (3–33%)
• Climbing rarely (<2%)
• Balancing frequently (34–66%)
• Stooping occasionally (3–33%)
• Kneeling occasionally (3–33%)
• Crouching occasionally (3–33%)
• Rowing rarely (<2%)
• Reaching frequently (34–66%)
• Gross manipulation (Handling) frequently (34–66%)
• Fine manipulation (Fingering) frequently (34–66%)
• Feeling constantly (67–100%)
• Foot use rarely (<2%)
• Vision – far constantly (67–100%)
• Vision – near constantly (67–100%)
• Talking constantly (67–100%)
• Hearing constantly (67–100%)

Equal Opportunity Employer Statement

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or any other status protected by law. We will ensure that all individuals with a disability receive reasonable accommodations to participate in the job application or interview process, to perform required job functions, and to benefit from employment.