Medical Assistant II, Behavioral Health

Sutter Health; Santa Rosa (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health’s Pacific Medical Foundation – North division seeks a Medical Assistant to support behavioral health services. You will assist clinicians, coordinate referrals, manage intake, and help ensure timely, patient-centered care. Strong communication and EHR proficiency are essential.

Full-time position with dayshift hours; HS diploma with CA MA course completion required within 90 days of hire; BLS certification required. Competitive benefits and a collaborative team environment offered.

Qualifications

• HS Diploma or GED; must provide CA Medical Board MA diploma within 90 days of hire.
• BLS: Basic Life Support Healthcare Provider

Responsibilities

• Provide clinical, clerical, and care coordination support to Psychiatric Nurse Practitioner and Behavioral Health team.
• Assist in outpatient behavioral health services by supporting patient visits and care coordination.
• Coordinate referrals, appointments, and follow-up activities for patients.
• Prepare patients for visits and gather relevant clinical information.
• Support medication workflows and assist with care transitions as delegated.
• Communicate effectively with patients, families, and care team to promote adherence.

Skills

Vital signs

Medical terminology

EHR systems

Communication

Time management

Education

High School Diploma

CA Medical Board MA course diploma

Tools

Microsoft Office

Outlook

Excel

EHR

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SPMF-Sutter Pacific Medical Foundation - North

Position Overview

Provides clinical, clerical, and care coordination support to the Psychiatric Nurse Practitioner and interdisciplinary Behavioral Health team through a variety of patient care, administrative, and operational functions. Assists in the delivery of outpatient behavioral health services by supporting patient visits, facilitating communication among care team members, and coordinating services to ensure timely, patient-centered care. Supports continuity of care by assisting with patient intake, screening, follow-up activities, referrals, appointment coordination, and monitoring of routine patient needs. Helps facilitate communication between patients, families, primary care providers, behavioral health clinicians, and community resources to support care plan implementation and treatment adherence. Promotes efficient patient flow and departmental operations by preparing patients for visits, obtaining and documenting relevant clinical information, managing provider schedules, processing referrals, coordinating diagnostic and laboratory services, and supporting medication-related workflows as delegated and appropriate. Reinforces treatment recommendations and assists patients in navigating behavioral health services and care transitions. Applies knowledge of behavioral health principles, trauma-informed care, and patient-centered communication techniques to establish rapport and foster collaboration with patients, families, and members of the care team. Performs all duties under the direction of licensed clinicians and in accordance with Medical Assistant scope of practice, organizational policies, regulatory requirements, and applicable state and federal guidelines.

Education

• HS Diploma: High School Diploma or General Education Diploma (GED)
• Other: Completion of a course of study consistent with the requirements for Medical Assistants as specified by the Medical Board of California (must provide diploma within 90 days of hire)

Certification & Licensure

• BLS-Basic Life Support Healthcare Provider

Skills And Knowledge

• General knowledge of various medical procedures, views, and equipment.
• Basic understanding of human anatomy, physiology, pathology, and medical terminology.
• Competent and validated in basic Medical Assisting skills such as taking vital signs, preparing patients for exam, and administering injections.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook) and electronic health record (EHR).

Ability To

• prioritize assignments and work within standardized policies, procedures, and scientific methods to achieve objectives and meet deadlines.
• work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

None

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.06 to $44.88 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.