Medical Assistant II

The General Hospital Corporation; Waltham (MA); On-site; USD 31,000 - 34,000; Full time

Job summary

The General Hospital Corporation in Massachusetts seeks a patient services assistant to support healthcare providers and improve the patient experience.

You will welcome patients, collect health information, and help prepare exam rooms and supplies. The role offers hands-on patient interaction, documentation accuracy, and collaboration with clinicians to ensure smooth visits.

Qualifications

• High School Diploma or Equivalent required; Associate's Degree Medical Assisting preferred.
• Direct MA experience or medical field work 1-2 years required.
• BLS and CMA certifications preferred.

Responsibilities

• Welcome, interview, and assist patients while collecting vital signs and health information.
• Prepare patients, exam rooms, equipment, and supplies for visits.
• Document patient information, medical histories, and test results accurately.
• Support laboratory specimen collection and preparation.
• Assist with office duties and patient communication; coordinate with other departments.
• Maintain a clean, safe, and organized clinical environment.
• Collaborate with the care team to provide excellent patient service.

Skills

Interpersonal skills

Communication skills

Prioritization in busy environments

Attention to detail

Privacy & confidentiality compliance

Vital signs collection

EHR proficiency

Team collaboration

Education

High School Diploma or Equivalent

Associate's Degree in Medical Assisting

Tools

EHR software

Job description

Site

The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you passionate about helping people and being part of a team that makes a difference every day? In this role, you'll play an important part in supporting healthcare providers and creating a positive, comfortable experience for every patient. You'll work closely with physicians, nurse practitioners, and nursing staff to help deliver efficient, compassionate care. From welcoming patients and gathering important health information to preparing exam rooms and supporting clinical services, your work will have a direct impact on the patient experience.

Does this position involve Patient Care?

Yes! This role offers meaningful, hands-on interaction with patients and the opportunity to make a difference throughout their care journey.

What You'll Do

• Welcome, interview, and assist patients while collecting vital signs and health information.
• Prepare patients, exam rooms, equipment, and supplies for visits.
• Accurately document patient information, medical histories, and test results.
• Support laboratory specimen collection and preparation.
• Assist with office duties, patient communication, and coordination with other departments.
• Maintain a clean, safe, and organized clinical environment.
• Work collaboratively with the care team to provide excellent patient service, and more!

Why This Role Matters

Every interaction matters. Whether you're helping a patient feel comfortable, supporting a provider during an exam, or making sure important information is documented accurately, you'll be an essential part of the care team and a key contributor to a positive patient experience.

Qualifications

Education

High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred

Experience

Direct MA experience or medical field work 1-2 years required

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

52 Second Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.75 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career adv