Medical Assistant II

eTeam; The Woodlands (TX); On-site; USD 20,664 - 28,929; Full time

Job summary

A leading healthcare company is seeking a Medical Assistant II in The Woodlands, TX. The role involves providing excellent patient care, managing appointment schedules, and effectively supporting clinic operations. Candidates must have relevant experience and appropriate certifications, ensuring they deliver high-quality service in a fast-paced environment.

Qualifications

• 2 years of experience in a medical assistant role required.
• Certifications such as CCMA, CMA, or EMT are mandatory.
• Bilingual candidates preferred.

Responsibilities

• Welcomes and interacts with patients and visitors professionally.
• Handles customer service inquiries and resolves issues.
• Communicates clinic processes and coordinates patient flow.

Skills

Knowledge of nursing/medical assistant patient care tasks

Interpersonal skills

Verbal communication skills

Time management skills

Customer service skills

Bilingual in Spanish/English

Education

2 years of related experience

CCMA Certification

CMA Certification

EMT Certification

Licensed Paramedic

Job description

19 hours ago Be among the first 25 applicants

Job Title: Medical Assistant II
Location: The Woodlands, TX 77384
Contract: 3 months (high possibility of extension)
Shift: Monday-Friday 7:45am-4:15pm

Duties:

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.

• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
• Obtains translation services as needed for customers.
• Participates in clinic meetings to assist in planning optimal patient flow for session/day.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

Skills:

• Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.
• The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills.

• The ability to demonstrate quick decision making and self-initiated work behaviors is necessary. Bilingual in Spanish/English a preferred

Education:
REQUIRED- 2 years of related experience
ONE of the Certifications or Registrations listed below:
CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or
CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or
EMT - Emergency Medical Techn Texas Department of State Health Services Or
EMT-A - Advanced EMT Texas Department of State Health Services Or
EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or
EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services Or
EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or
LIC PAR - Lic-Paramedic Texas Department of State Health Services Or
NCMA - National Cert Med Assistant National Center for Competency Testing Or
NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or
RMA - Registered Medical Assistant
American Association of Medical Personnel,
American Allied Health, American Medical
Technologists, or American Registry of Medical
Assistants

ET_DN01

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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