Medical Assistant II

Stanfordmedicinechildrenshealth; San Jose (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Stanford Medicine Children’s Health is seeking a Medical Assistant II to support both clinic administration and clinical tasks in our San Jose, CA setting. Under supervision, you will assist physicians and nursing staff with patient care, specimen handling, and routine procedures, while ensuring smooth front-office operations.

The role requires completion of a Medical Assistant program, High School diploma, and CPR certification, with a minimum of one year of related experience.

Qualifications

• High School diploma or equivalent and completion of a recognized Medical Assistant training program.
• 1 year of progressively responsible and directly related work experience.
• Current CPR certification.

Responsibilities

• Answer multi-line phone calls, screen and route calls, and take messages for clinic staff and physicians.
• Schedule and edit patient appointments for new and returning patients.
• Schedule consultations with other clinics or physicians as needed.
• Greet patients and manage waiting room flow, communicating delays as needed.
• Collect patient demographic and insurance data and assist with registrations.
• Obtain necessary signatures and manage authorization processes for payers.
• Collect and post co-pays and maintain patient records and documentation.
• Prepare exam rooms and assist with procedures, injections, venipunctures and other routine clinical tasks.

Skills

Communication

Patient education

Inventory management

Electronic records

Education

High School diploma or equivalent

Completion of Medical Assistant training program

Job description

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

Under general supervision, the Medical Assistant II performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients.The Medical Assistant II functions as both a Clinic Assistant and a Medical Assistant. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

ADMINISTRATIVE DUTIES

• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
• Schedules and edits patient physician appointments for new and returning patients.
• Schedules consultations with other clinics or physicians as needed.
• Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
• Collects patient demographic and insurance data.
• Determines and documents need for signatures for conditions of registration.
• Identifies and obtains services requiring authorization and appropriate process for the payer type.
• Informs new and returning patients of authorization and payment.
• Collects and posts co-pays.
• Obtains required signatures.
• Maintains records in accordance with guidelines.
• Files and retrieves electronic medical records
• Prints and uses scheduling reports.
• Retrieves and prepares patients charts.

CLINICAL DUTIES

• Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas.
• Escorts patient to exam room; measures and records vital signs.
• Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients.
• Reports patient's concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards.
• Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse.
• Collects and sends specimens to appropriate labs for testing per protocol.
• Processes requests for prescription refills according to established practice.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program.

Experience: One (1) year of progressively responsible and directly related work experience.

Licensure/Certification: Current Cardiopulmonary Resuscitation (CPR) certification.

KNOWLEDGE

• Knowledge of medical terminology.
• Knowledge of inventory management practices.
• Knowledge of computer systems and software used in functional area
• Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions.
• Ability to perform standard clinical procedures according to established protocols.
• Ability to communicate clearly orally and in writing.
• Ability to follow oral and written instructions.
• Ability to d