Medical Assistant II

Massachusetts General Hospital; Boston (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Mass General Brigham in Boston seeks a Patient Service/Medical Office Support role to welcome patients, collect vital signs, and prepare exam rooms.

You will document health information, support lab specimen collection, and coordinate with physicians and nursing staff to deliver efficient, compassionate care. Requires a High School diploma or equivalent; 1–2 years in MA; BLS and CMA preferred; strong interpersonal skills and proficiency with EHR systems; on-site position with full-time schedule.

Qualifications

• High School Diploma or Equivalent required; Associate's Degree in Medical Assisting preferred.
• 1–2 years direct MA experience or medical field work.
• Ability to take vital signs and blood pressure; collect samples.
• Strong interpersonal and communication skills; ability to prioritize tasks.
• Familiarity with medical terminology and office procedures; proficient in EHR systems.

Responsibilities

• Greet and interview patients; collect vital signs and health information.
• Prepare patients, exam rooms, equipment, and supplies for visits.
• Document patient information, histories, and test results accurately.
• Support lab specimen collection and preparation as needed.
• Assist with office duties and coordinate with other departments to ensure smooth flow.

Skills

Interpersonal skills

Prioritization

Attention to detail

EHR proficiency

Medical terminology

Education

High School Diploma or Equivalent

Associate's Degree in Medical Assisting (preferred)

Tools

EHR software

Medical office software

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryAre you passionate about helping people and being part of a team that makes a difference every day? In this role, you’ll play an important part in supporting healthcare providers and creating a positive, comfortable experience for every patient.You’ll work closely with physicians, nurse practitioners, and nursing staff to help deliver efficient, compassionate care. From welcoming patients and gathering important health information to preparing exam rooms and supporting clinical services, your work will have a direct impact on the patient experience.Does this position involve Patient Care?Yes! This role offers meaningful, hands-on interaction with patients and the opportunity to make a difference throughout their care journey.What You’ll Do:• Welcome, interview, and assist patients while collecting vital signs and health information.• Prepare patients, exam rooms, equipment, and supplies for visits.• Accurately document patient information, medical histories, and test results.• Support laboratory specimen collection and preparation.• Assist with office duties, patient communication, and coordination with other departments.• Maintain a clean, safe, and organized clinical environment.• Work collaboratively with the care team to provide excellent patient service, and more!Why This Role Matters:Every interaction matters. Whether you’re helping a patient feel comfortable, supporting a provider during an exam, or making sure important information is documented accurately, you’ll be an essential part of the care team and a key contributor to a positive patient experience.QualificationsEducation High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Experience Direct MA experience or medical field work 1-2 years required Knowledge, Skills and Abilities - Strong interpersonal and communication skills are essential for success in this position. - Ability to prioritize tasks in complex and busy environments. - Accuracy and attention to detail. - Comply with all local, state, and federal privacy and confidentiality rules and regulations. - Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens. - Comprehensive knowledge of medical terminology, procedures, and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. - Managing one's own time and the time of others.Additional Job Details (if applicable)Physical RequirementsStanding Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location15 Parkman StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$22.50 - $24.94/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.