Medical Assistant I - North Napa

Communicare+OLE; Napa (CA); Presencial; USD 53.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision coverage

PTO 18 days

Holidays: 10 + 1 float

401(k) with 2% employer match

Tuition reimbursement up to $2,000/yr

Life & accidental insurance

HSA contribution by employer

Descripción de la vacante

CommuniCare+OLE is hiring a Medical Assistant I for the North Napa Campus. You will assist with patient intake, support a multidisciplinary team, and help ensure smooth clinic flow from rooming to documentation. This role is primarily Mon-Fri 8am–5pm with up to 3 Saturdays per year.

Qualified candidates provide a high school diploma or GED, CA MA certification is preferred, and CPR must be current. Bilingual skills are strongly valued to serve a diverse patient population.

Formación

• Education: High school diploma or GED; CA Medical Assistant cert preferred.
• CPR certification required and kept current.
• Strong verbal and written communication with empathy and customer service focus.

Responsabilidades

• Interviews patients for program eligibility for health coverage programs.
• Assist patients with applications and collect required documentation.
• Educate patients and families about health coverage options.
• Data entry of patient information into the EHR system.
• Greet patients, maintain exam room flow, and support clinic operations.
• Administer routine MA tasks and provide patient education as directed.

Conocimientos

Verbal & written communication

Interpersonal & customer service

EHR data entry

Bilingual: English/Spanish/... (multil

CPR certification

Educación

High school diploma or GED

California Medical Assistant certification preferred

Phlebotomy Certificate preferred

Herramientas

Microsoft Office Suite

Electronic health record system

Descripción del empleo

North Napa Campus

Monday to Friday, 8am to 5pm (up to 3 Saturdays a year)

$25.58 to $31.26/hr, depending on years of experience

POSITION TITLE: Medical Assistant I

DEPARTMENT: Medical

REPORTS TO TITLE: Back Office Supervisor

LOCATION: North Napa Campus

SCHEDULE: Monday to Friday, 8am to 5pm (up to 3 Saturdays a year)

PAY RANGE: $25.58 to $31.26/hr, depending on years of experience

DLSE/FLSA STATUS: () ____Exempt/Salaried position __X__Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES

( does this position have direct reports ): YES NO

About OLE Health is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. Established in 2023, CommuniCare+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, OLE Health offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

BENEFITS

Medical, Dental, Vision Coverage Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium 18 days of PTO (Vacation & Sick) 10 Paid Holidays + 1 Float Holiday 2% employer match with employee 4% Contribution 403(b) retirement plan Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent) Life & Accidental Insurance Coverage Employer contribution for Health Savings Account

JOB SUMMARY/OVERVIEW:

The Medical Assistant works with the medical services staff to assist with medical visits and provide initial patient intake. The Medical Assistant works as part of a multidisciplinary team composed of the clinic services coordinator, physicians, nurse practitioners, physician assistants, and community health workers educators to provide comprehensive care to a primarily low income, non-English speaking population. The Medical Assistant I ensure optimum patient care through the efficient rooming of patients, exhibiting good communication with patients and other staff, performing medical procedures, providing patient education, follow-up care instructions, and completing daily documentation.

OLE Health provides an inclusive workplace that promotes and values diversity and life experience.

OLE Health encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

Education: High school diploma or general education degree (GED) required. Satisfactory completion of an accredited medical assistant program in California; CA Medical Assistant certification strongly preferred. Phlebotomy Certificate strongly preferred.

Experience/Lived Experience: Entry level position up to one year of experience. Must certify and remain current in CPR.

Special Skills/Training: Strong verbal and written communication skills. Strong interpersonal and customer service skills required. Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record system required.

Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred. Strong analytical and problem-solving skills and attention to detail required. Reliable transportation required.

Essential Functions And Responsibilities

• Interviews patients for program eligibility for a variety of health care coverage programs including, but not limited to, Covered California, Medi-Cal, Healthy Families, Patient Assistance Program (PAP), and County Medical Services Program (CMSP).
• Assists patients with applications to the various programs and in collection of necessary documentation as necessary.
• Educates patients, family members and community about various health coverage programs.
• Provide data entry of patient information into electronic health record system.
• Supporting community events and health fairs.
• Responsible for greeting patients into exam room areas and driving a positive patient customer service experience
• Rooms patients, obtains and documents vital signs.
• Collects and documents patient history and current state of health
• Disinfects and prepares treatment rooms, equipment and supplies in a timely manner to ensure optimum flow
• Provides patient education and follow-up care instructions as directed by provider at discharge.
• Performs panel management and non-visit tasks as assigned by Provider or Nurse
• Works closely with providers to provide high quality care to each patient by addressing their health needs and concerns
• Proactively ensure that Provider/MA “huddles” take place on time in preparation for each shift
• Performs various routine screening and procedures as directed by medical provider and document findings as per protocol.
• Performs various medical assistant procedures, including but not limited to: finger sticks for hemoglobin checks; ear washes; nebulizer treatments; urine dipsticks; specimen collection for throat and/or urine cultures; wound cleaning; PPD placement; INR; glucose; HCG; and Hemoglobin A1C (some procedures may not be applicable to all sites)
• Administers immunizations per provider order and documents in electronic health record
• Ensures that all logs, forms, records and charts are complete, thorough and accurate
• Documents freezer & refrigerator temperature and takes appropriate action to maintain correct temperatures
• Runs quality assurance tests daily to ensure proper functionality of equipment for in-house testing
• Practices standard safety precautions to ensure safety to self, other staff and patients, including handling of contained waste and sharps, and cleaning and disinfecting medical equipment after use
• Communicates clearly with providers, other staff and patients to promote optimum clinic flow and proper patient hand off; communications with Back Office Supervisor on urgent issues
• Appropriately completes chart prep, supports with QI measures, as well as carrying out other administrative tasks assigned by the back office supervisor.

23 Ensures that patients messages are responded to in a timely manner as indicated by site leadership.

• Proactively helps teammates during down time
• Recommends improvement in processes and practices through the proper channels
• Performs other duties as assigned.