Medical Assistant I Hematology/Oncology

Advocate Aurora Health; Winston-Salem (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Advocate Health in Winston-Salem is seeking a Medical Assistant for the Hematology/Oncology Ambulatory Clinic. The role supports providers and nurses, coordinates care, and helps ensure a safe, compassionate patient journey through cancer treatment and related disorders.

Responsibilities include rooming patients, collecting vitals, performing lab procedures, and assisting with procedures under supervision. Strong communication, EMR skills, and customer service are essential for high-quality care.

Qualifications

• High school diploma or GED required; Medical Assistant program completion required.
• Associate degree in Medical Assisting preferred.
• Certification as CMA/CCMA/NCMA/RMA or other listed MA credentials may be required per facility policy.

Responsibilities

• Prepares and rooms patients, records vital signs, updates health information.
• Performs laboratory procedures using aseptic technique and infection control guidelines.
• Assists physicians with procedures such as pelvic exams and testing.
• Administers routine medications under physician-approved orders or standing protocols.
• Coordinates referrals and ensures smooth clinic flow; communicates with team and patients.
• Performs basic clinical tasks (phlebotomy, EKG, specimen collection) under supervision.
• Demonstrates age-appropriate patient care and adapts to patient needs.

Skills

Communication

Interpersonal skills

EMR systems

Customer service

Clinical support

Education

High school diploma or GED

Medical Assistant program completion

Associate degree preferred

Tools

EMR systems

Job description

Medical Assistants in our Hematology/Oncology Ambulatory Clinic are integral members of the patient care team, providing clinical support to ensure safe, efficient, and compassionate care for patients throughout their cancer and blood disorder treatment journey. They collaborate closely with providers, nurses, and interdisciplinary team members to coordinate care, support clinic operations, and enhance the overall patient experience while maintaining high standards of quality and patient safety.

Major Responsibilities

• Prepares and rooms the patient for exam by obtaining vital signs and gathering/documenting/updating pertinent health information (i.e., chief complaint, allergies, and/or medications). Monitors and completes Clinical Integration/ Quality Improvement measures with notification to clinician for opportunities within their scope.
• Performs laboratory procedures (i.e., strep test, wound culture, specimen collection, etc.) using principles of aseptic technique and standard precautions/infection control guidelines.
• Assists the Physician/ Advanced Practice Professional (APP) with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.
• Administers routine medications, under Physician/ APP orders or medical group approved standing orders/protocols, which may include but are not limited to immunizations, antibiotics, vitamins, and topical agents.
• Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services. Refers questions to Registered Nurses and Physician/APC per scope of practice guidelines and relays information back to patient as directed.
• Communicates with Physician/APP and other members of the health care team to ensure smooth clinic flow and adjusts as necessary. Effectively communicates accurate and timely information with the patient.
• May perform basic and advanced clinical support tasks or skills based on the specialty and appropriate competencies such as but not limited to removal of sutures and staples, laboratory procedures (throat/nose culture, drug screen), phlebotomy - butterfly, venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols, etc., under clinical supervision.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) required

Current Medical Assistant certification from one of the following is required

• CMA from American Association of Medical Assistants (AAMA)
• CCMA from National Health career Association (NHA)
• NCMA fromNational Center for Competency Testing (NCCT)
• RMA from American Medical Technologists (AMT).
• RMA from American Allied Health
• NCMSMA from National Healthcare Worker’s Association (NHCWA)
• NRCMA from National Association for Health Professionals (NAHP)
• NRMA from National Registry of Medical Assistants (NRMA)

Education Required

• High School Diploma or GED; Associate’s Degree in Medical Assisting preferred.
• Graduation from an accredited Medical Assistant programrequired

Experience Required

• 1 yr experience preferred.

Knowledge, Skills & Abilities Required

• Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.
• Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.
• Demonstrates customer service skills that support a positive patient experience.

Physical Requirements and Working Conditions

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available.
• Unique patient lifting/movement situations will be assessed on a Case by -case basis.
• Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.
• Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids. Will be required to wear protective clothing and equipment as needed.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.