Medical Assistant - General Surgery

St. Charles Health System Inc.; Bend (OR); On-site; USD 36,000 - 47,000; Full time

Job summary

St. Charles Health System in Bend, Oregon welcomes applications for a Medical Assistant. The role supports patient flow across physician practices with triage, charting, and clerical duties, ensuring accurate data and a compassionate patient experience.

Requires high school diploma or GED and MA certification from an approved body; EMT licensure also considered. The system emphasizes safety, confidentiality, and adherence to HIPAA while delivering high-quality care.

Qualifications

• High school diploma or GED is required.
• Current MA certification from AMT/NCCT/AAMA/NAHP/NHA or EMT/licensure at intermediate/paramedic level in Oregon or related licensure.
• Ability to maintain HIPAA compliance and accuracy in documentation.

Responsibilities

• Escorts patients to exam rooms and prepares for physician assessment.
• Records and maintains patient data in the medical chart.
• Assists physician with phone requests from patients and other medical professionals.
• Performs physician-requested ancillary and/or surgical procedures (excludes IV meds).
• Maintains equipment and inventory levels.
• Supports the organization's vision, mission and Lean initiatives.
• Provides a safe environment for staff, patients and guests.
• Delivers patient care with professionalism and confidentiality.
• Complies with applicable laws and policies; supports corporate integrity.
• May perform additional duties of similar complexity as required.

Skills

HIPAA compliance

ICD-10 knowledge

Education

High school diploma or GED

Graduate of MA program

Job description

Pay range: $26.18 - $33.51 Primary location: Bend, Oregon Additional location: Redmond, Prineville & Madras, Oregon Relocation Assistance: This role offers in-state or out-of-state relocation assistance for candidates with one year of relevant experience who have not worked at St. Charles Health System in the last year.

ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Medical Assistant REPORTS TO POSITION: Clinic Supervisor or Manager DEPARTMENT: St. Charles Health System DATE LAST REVIEWED: December 2024 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY

The Medical Assistant (MA) position is assimilated throughout St. Charles Health System encompassing practices in three Central Oregon counties and numerous specialties including orthopedic services, family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, behavioral health, and sleep medicine. Our MAs collaborate with physicians and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW

The Medical Assistant will be responsible for daily patient flow for each respective physician for whom they work. Must use triage skills to gather information from which designated staff can make appropriate patient health assessments and to anticipate physician's needs as they relate to the patients' medical care. This position does not manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES

• Escorts patients to exam rooms and prep for physician assessment.
• Records and maintains patient's medical data in patient's medical chart.
• Assists physician with answering phone requests from patients and/or other medical professionals and institutions.
• Performs a variety of physician-requested ancillary and/or surgical patient procedures. (This excludes the administration of IV medication.)
• Maintains equipment, instruments supply inventory levels.
• Supports the vision, mission, and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

• Required: High school diploma or GED.
• Preferred: Graduate of an accredited Medical Assistant program.

LICENSURE/CERTIFICATION/REGISTRATION

• Required: Current MA Certification from one of the following: The American Medical Technology Association (AMT), The National Center for Competency Testing (NCCT), The American Association of Medical Assistants (AAMA), The National Association for Health Professionals (NAHP) Certification, National Healthcareer Association (NHA) or licensure as an intermediate or paramedic level EMT, Oregon LPN, or Oregon RN. AHA Basic Life Support for Healthcare Provider certification.
• Preferred: Current American Association of Medical Assistants (AAMA) certification.

EXPERIENCE

• Required: Must have basic knowledge of ICD-10, CM/CPT/HCPCS coding conventions and procedures. Working knowledge of medical practice management information systems. Basic knowledge of physician office documentation standards. Must be able to maintain confidentiality and meet all HIPAA requirements.
• Preferred: Two (2) years of Medical Assisting experience.
• Those candidates with NHA certification that qualified due to work experience rather than graduation from an accredited Medical Assisting Program will be required to have one (1) year of experience in Medical Assisting.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS

• Continually (75% or more): Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
• Frequently (50%): Sitting, lifting/carrying/pushing or pulling 1-25 pounds. The use and operation of a motor vehicle for Home Health and Wound Caregivers.
• Occasionally (25%): Bending, stooping/kneeling/crouching, climbing ladder/step-stool (varies by area), reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, grasping/squeezing, ability to hear whispered speech level.
• Rarely (10%): Climbing stairs.
• Never (0%): Climbing ladder/step-stool (varies by area), operation of a motor vehicle.

Exposure to Elemental Factors Rarely (10%): Wet/slippery area, chemical solution. Never (0%): Heat, cold, noise, dust, vibration, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: MEDICAL ASSISTANT Scheduled Days of the Week: Variable Shift Start & End Time: 0700 - 530

ABOUT ST. CHARLES HEALTH SYSTEM

St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.

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