Medical Assistant - FT - Days - Liver Specialty Center

DHR Health; McAllen (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

DHR Health in McAllen, TX is seeking a dedicated Medical Assistant to support clinical and administrative tasks in a Liver Specialty Center. You will take vital signs, assist with procedures, manage patient history and scheduling, and help with billing and portal navigation.

Bilingual English/Spanish required; experience in a busy physician office preferred. The role emphasizes teamwork, accuracy, and compassionate patient care while ensuring compliance with state and federal regulations.

Qualifications

• Completion of Medical Assistant Program required.
• BLS certification required or obtained within 90 days.
• Bilingual English/Spanish required.

Responsibilities

• Perform basic administrative and clinical medical assisting functions.
• Take vital signs and assist with patient history and forms.
• Schedule and coordinate appointments; verify insurance and authorizations.
• Maintain exam rooms, prepare for procedures, and assist providers.
• Process specimens and perform basic lab tasks as directed.
• Answer calls and support patient navigation of portals; maintain accurate records.

Skills

Bilingual English/Spanish

Vital signs

Customer service

Verbal communication

Organizational skills

Ability to read/write English

Team collaboration

MS Office

EMR familiarity

Education

Medical Assistant Program completed

BLS certification

High School diploma or GED

Tools

EMR system

Microsoft Office

Job description

Medical Assistant - FT - Days - Liver Specialty Center - 22398

Description

Summary:

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

Assist administrative and clinical team members by performing a variety of clerical and clinical duties to ensure departmental function within the practice as well as departmental compliance in accordance with State and Federal regulations. Such duties include but are not limited to: Taking vital signs, scribing, translation, wound care, post operative visits, assisting providers with patients, making appointments, taking calls from patients, pharmacies and other physician offices. Participates in volunteer programs and special assignments, and performs other duties as assigned within scope of practice.

POSITION EDUCATION/ QUALIFICATIONS :

• High School graduate or G.E.D. certificate preferred.
• Completion of Medical Assistant Program required
• BLS certification required, or must be obtained within 90 days of hire
• Must be able to be sensitive to cultural and bilingual issues.
• Organizational skills are necessary
• Good written and verbal communication skills required.
• Ability to read, write and speak English
• Bilingual, English/Spanish, required
• Ability to communicate clearly and concisely with all levels of nursing, administration, and physician
• Physician office experience is preferred.

JOB KNOWLEDGE/EXPERIENCE :

• Two (2) years’ experience in a busy physician office, preferred.
• Ability to take vital signs to include, but not limited to: height, weight, blood pressure, temperature and pulse
• Must have computer experience and must be able to learn practice IS system
• Demonstrates proficiency in Microsoft Office applications.
• Previous experience with an EMR system preferred.
• Must have excellent customer service and organizational skills.
• Requires reasoning ability and good independent judgment.

POSITION RESPONSIBILITIES:

• Perform basic administrative medical assisting functions.
• Assist in obtaining patient history, chief complaint and vital signs as necessary.
• Schedule, coordinate and monitor appointments
• Understand and adhere to managed care policies and procedures.
• Keep rooms neat, clean and well stocked with supplies
• Set up rooms as needed for in office procedures
• Assist physician with in office procedures as needed.
• Verify insurance and obtain prior authorizations on visits, procedures and medications as needed.
• Comply with quality assurance practices.
• Screen, collect and follow up on patient test results.
• Collect and process specimens accurately and timely.
• Perform diagnostic and laboratory tests and wound care as necessary.
• Adhere to established patient screening procedures at all times.
• Assist with the authorization, preparation, and administration of medications.
• Maintains accurate medication records.
• Authorize drug refills and provide prescription information to pharmacies as needed.
• Prepares and maintains all patient files in an orderly fashion.
• File and or scan faxed information in charts after review by provider as necessary.
• Ensure that positive results or stat results are provided to the practitioner in a timely manner.
• Perform referrals to other providers as needed and contact pt. with appointments.
• Perform inventory of supplies and equipment as necessary.
• Clean and sterilize instruments and dispose of contaminated supplies as needed.
• Answer and direct all phone calls appropriately
• Effectively communicates and works well with other staff
• Help patients to navigate patient portals as needed.
• Adheres to assigned projects/tasks
• Volunteers for special assignments/projects
• Performs other assigned duties and be flexible to cover areas as needed
• Perform basic reception and billing functions.
• Other duties as assigned.

LINES OF REPSONSIBILITES :

(Chain-of-command)

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC :

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA) :

Light/moderate lifting up to 20 lbs, from the floor to shoulder height.

Yes

Kneeling

Yes

Must be able to assist other employees with lifting more than 20 lbs.

Yes

Walking

Yes

Light/moderate carrying up to 20 lbs.

Yes

Yes

Straight pulling

Yes

Yes

Pulling hand over hand

Yes

Pushing

Yes

Repeated bending

Yes

Yes

Reaching above shoulder

Yes

Yes

Yes

Climbing Ladders

No

Dual simultaneous grasping

Yes

Depth Perceptions needed

Yes

Ability to see

Yes

Yes

Operating office equipment

Yes

Twisting

Yes

Operating mechanical equipment

Yes

No

Ability to read and write

Yes

Ability to Count

Yes

Ability to hear verbal communication without aid

Yes

Operating Personal Vehicle

Yes

Ability to comprehend written/verbal communication

Yes

Other: Ability to deal with stress

Yes

OSHA Category

III

B. Working Conditions:

The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3

I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.