Medical Assistant FrontBack Office

JOSE BARRERA MD; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

JOSE BARRERA MD is seeking a Certified Medical Assistant with 1+ year experience in ENT/Dermatology to join our cosmetic and ENT practice. The MA will support front desk and back office duties, coordinate patient flow, verify benefits, take vitals, and assist with procedures as needed.

Spanish speaker preferred; responsibilities include patient check-in/out, data entry, PHI protection, and maintaining a clean, compliant clinic environment.

Qualifications

• Certified Medical Assistant with required credential and 1+ year of experience in ENT or Dermatology.
• Experience supporting front desk, back office, and clinical procedures.
• Spanish speaking ability preferred.

Responsibilities

• Greet patients and manage front desk activities; check-in and check-out.
• Verify insurance benefits and collect payments; post transactions.
• Coordinate scheduling, referrals, and patient communications.
• Assist with clinical duties including vitals, rooming, and routine procedures.
• Support office operations, PHI protection, and chart/document management.
• Assist in the operating room as needed and maintain a sterile environment.

Skills

Attention to detail

HIPAA compliance

Verbal and written communication

Electronic health record

Insurance verification

Customer service

Phone skills

Medical terminology

Education

Certified Medical Assistant (CMA)

Tools

EHR system

Microsoft Word

Job description

Required: Certified Medical Assistant, 1 plus yrs experience ENT/Dermatology Practice

Preferred: Spanish Speaker, experience in facial plastic surgery and ear, nose and throat specialty, Medical Assistant certified

Role and Responsibilities

Medical Assistant Front/Back Office will provide patient care to cosmetic and ENT patients and physician support at front desk, back desk and in clinic. Check in and journey with patient through appointment – ensure all questionnaires/patient portal information complete, verify patient information, may take patient weight, temperature, blood pressure, provide doctor brief background and explanation for patient visit, dictation, instrument support and assistance when necessary, verify patient understanding (next step), check out and schedule next appointment, communicate with front desk any directives necessary, clean/turnover clinic room, follow through with any imaging/diagnostic orders, patient care coordination, records requests. MA may coordinate with and participate in operating room procedures.

Sub specialty/areas of focus: Sleep Surgery (Home Sleep Testing-patient counseling and download, documentation), Research, and Facial Plastic Surgery and non-surgical patients

Skills Required

1. Attention to detail and organizational skills
2. Comply with HIPAA, OSHA, other regulations, protect PHI, safeguard medical records, patient confidentiality.
3. Anticipate physician needs, understand patient needs and document well (questionnaires, procedures to be done in clinic, consents, etc)
4. Able to work closely with doctor and get along with clinic and administrative team
5. Customer Service Driven, Professional Presentation/Etiquette
6. Data Entry, ability to use an electronic health record
7. Understand medical terminology, ICD-10, CPT codes)
8. Excellent verbal and written communication
9. Proficient in basic software (Word, database experience)
10. Basic understanding of medical billing
11. Phone, internet, typing skills, portal access ability/Able to work closely with doctor and get along with clinic and administrative team
12. Understand and verify commercial insurance, Medicare, Tricare – benefit verification and application, eligibility, and authorization

DUTIES:

DUTIES:

• Answer phones
• Greet patients – cheerful, professional
• Patient intake-all fields, questionnaires
• Patient consents
• Manage incoming faxes
• Respond to emails
• Reminder/Appointment calls
• Verify insurance benefits and provide Patient Responsibility to patients
• Collect and post payments, produce Daily Payment Report
• Track promotions
• Scan documents, then shred
• Mindful HIPAA- patient confidentiality, shredding documents
• Records requests
• Patient Flow Management – rooming, check-out
• Front to back office communication
• Scheduling-phone, referrals in, in person, email
• Clinic entry-ensure only escorted patients, escorted vendors enter clinic
• Update patient data, scan documents to record
• Maintain office harmony, address patient issues, direct to manager when necessary
• Document patient encounters as necessary
• Assist authorizations (overflow)
• Waiting area maintenance - clean and inviting
• Track promotions at purchase
• Assist HST faxing/back office scanning
• Inventory-order, manage, track with proper documentation and efficiency, avoiding loss or waste
• Equipment operation-troubleshoot breakdowns, maintain supplies, call for repairs
• Instrument Sterilization-daily; Instrument set-up for procedures
• OR Room turnover, stocking, cleanliness
• Manage orders (DME, imaging, PSG/HST, labs)
• Advise patients on Home Sleep Test over-night use, maintain, prep and sterilize device
• Mix, prepare neurotoxin, dermal filler
• Process transactions
• Photos – taking photos, storing photos, identifying photos with “shared” permission
• Assist in clinic with numbing, preparing instruments, sterile field
• Other duties as assigned by manager(s)