Medical Assistant, Front Office

Children's Health; Plano (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid parental leave

Caregiver leave

Adoption and surrogacy reimbursement

Job summary

Children's Health in Plano, TX seeks a full-time Medical Assistant/Ambulatory Services Rep to support outpatient care and clinical workflows. You will prepare patients, room them, assist with exams, and handle registrations and billing.

The role requires adherence to EHR documentation and patient privacy policies in a fast-paced setting. Responsibilities include collecting specimens, performing point-of-care testing, administering vaccines under physician delegation, and coordinating insurance

Qualifications

• High School Diploma or GED required.
• Graduation from an accredited medical assistant program required by 4/1/2026.
• MA certifications listed by the employer or equivalent.

Responsibilities

• Prepare patients for clinic visits, complete intake, record vitals and room patients.
• Assist with examinations, treatments and procedures.
• Collect specimens and perform point‑of‑care testing.
• Register patients, schedule appointments and handle payments.
• Manage insurance authorizations and referrals for clinics.
• Maintain front desk operations and patient communications.

Skills

Patient interaction

Organizational skills

EHR documentation

Medical terminology

Education

High School Diploma or GED

Accredited Medical Assistant program

Tools

EHR systems

Point-of-care testing equipment

Vital signs equipment

Job description

Job Title     Specialty Area: Medical Assistant/Ambulatory Services Rep

Department: Specialty Center

Location: Plano, TX

Shift: Full Time, Day Shift Monday - Friday

Job Type: On-Site

Why Children's Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

Primary function is front office/patient facing duties. This position is responsible for delivering a range of outpatient care services and supporting clinical workflows to ensure efficient and high-quality patient experiences. Key responsibilities include:

• Preparing patients for clinic visits by completing intake documentation, recording vital signs, measuring height and weight, and rooming patients.
• Assisting with examinations, treatments, and procedures.
• Collecting laboratory specimens and performing point‑of‑care testing.
• Administering designated immunization/vaccines and medications under physician delegation.
• Patient registration, appointment scheduling, and financial transactions.
• Managing insurance authorizations and referral processes for assigned clinics.
• Collecting payments and conducting insurance screenings to determine the need for financial counseling.
• This position requires strong organizational skills, attention to detail, and the ability to work collaboratively in a fast‑paced outpatient environment.

Responsibilities

• All medical acts performed by a medical assistant are pursuant to delegation by and under the supervision of a physician.
• Escort patients to treatments, exams, and procedures.
• Prepare patients for examinations, treatments and procedures by gathering patient data regarding condition, vital signs, biometrics and documenting in EHR.
• Obtain past medical history and history of current illness/condition.
• May perform data gathering for prescription refills, limited to reviewing medications with patient, removing refill request from voicemail or patient portal, verifying current prescription in EHR, and pending refill for provider. May not accept orders for medications or changes to medication prescription.
• Perform point‑of‑care testing as ordered.
• Obtain specimens from patients through nasal, throat, skin and cheek swabs, urine specimens and, with additional training, venipuncture and capillary collection (blood).
• Prepare the clinic area by stocking examination rooms with appropriate medical supplies, disposing of medical waste properly, and cleaning and maintaining laboratory and examination equipment.
• Cleans and maintains examination rooms between patients.
• Upon completion of additional education, may set up sterile equipment trays.
• Upon completion of additional education, may perform EKGs.
• Provide patients and families pre‑printed instructions and educational material, as directed by physician or other provider.
• Upon completion of additional education, perform certain advanced tasks at physician or other provider request and pursuant to physician delegation or standing orders, limited to eye drops (ophthalmology), topical anesthetic and immunization/vaccines.
• Upon completion of additional education, perform Dexascan in accordance with medical order or written protocol (Nephrology Clinic).
• Complete Home Health, DME, Title 19, school forms and other governmental forms that do not require assessment or clinical judgment.
• May follow organizational order management policies and may enter non‑medication orders into EHR.
• Provide normal lab, imaging and pathology results via phone or letter to patient and families at the request and direction of physician or other provider. Documentation of normal results must be recorded; the medical assistant may not explain or interpret results.
• Respond to inbound interactions utilizing EHR to schedule and confirm patient appointments, registrations, and inquiries following established protocols.
• Proactively contact patients, caregivers, physicians and the community to schedule and remind patient appointments, complete registrations, and respond to inquiries following established standard operating procedures.
• Perform front desk support including answering telephones, scheduling appointments, check‑in and check‑out procedures, collection and cash reconciliation; conduct reports following established protocols.
• Submit to and pass external background check processes as required per vendor or funder requirements.

How You’ll Be Successful

• Less than 1 year - Medical Assistants hired before 4/1/2026 must have a minimum of 6 months experience in a patient care setting or completion of a medical assistant program.
• Effective 4/1/2026 - 6 months experience in a patient care setting preferred for new employees.

Education

• High School Equivalent (GED) – Essential.
• High School diploma or equivalent – Essential for medical assistants hired before 4/1/2026 or acquired through a merger/acquisition.
• Effective 4/1/2026 – new employees must have graduated from an accredited medical assistant program.

Licenses and Certifications

• Basic Life Support – 2R-BLS – Essential. Basic Life Support for Healthcare Providers required by CP 1.20 Life Support Course Requirements – Time Frame: 60 days.

Job Profile

• Applies basic technical skills and knowledge of operational processes to perform straightforward and routine activities.
• Understands how assigned duties integrate with others in the team.
• Depends on direct supervision to accomplish assigned tasks; accountable for developing self to enhance contribution.
• Uses standard operating procedures to guide own work and solve standard problems; escalates unfamiliar or difficult problems to a more experienced colleague.
• Responsible for the accuracy of own work.
• Works within clearly defined standard operating procedures or methods and adheres to established quality guidelines.
• Recognizes opportunities to provide good customer service and demonstrates courtesy in all interactions.

Additional License and Certifications

• Effective April 1, 2026 – new employees must have one of the following medical assistant certifications: Nat Cert Med Asst (NCMA) from NCCT, Cert Med Asst (CMA) from AAMA, Cert Cln Med Asst (CCMA) from NHA, Reg Med Asst (RMA) from AMT, AAMP or AAH, Nat Reg Cert Med Asst (NRCMA) from NAHP, or Cln Med Asst Cert (CMAC) from AMCA – Time Frame: 180 days.
• Medical Assistants hired before April 1, 2026 or acquired from a merger/acquisition – MA certificate acquired through an accredited program.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%–10% employee savings plan match based on tenure.
• Paid parental leave (up to 12 weeks).
• Caregiver leave.
• Adoption and surrogacy reimbursement.

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally‑protected status or class. This applies to all aspects of the employer–employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment‑related activity.