Medical Assistant- Float

GoHealth Urgent Care; Castleton (VT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunities for career growth

Collaborative work environment

Job summary

A leading healthcare provider in Castleton is seeking a Medical Assistant - Float to conduct patient registration, prepare patients for examination, and ensure a seamless patient experience. Candidates should have a high school diploma and relevant certifications, such as Basic Life Support. This role emphasizes collaboration, integrity, and accountability while maintaining a patient-centered care culture. With growth opportunities and a focus on employee engagement, you'll thrive in a dynamic healthcare environment and contribute significantly to patient care.

Qualifications

• 2+ years of Medical Assistant experience under a licensed healthcare supervisor preferred.
• Certified Medical Assistant certification required at the time of hire.
• Basic Life Support (BLS) from American Red Cross or American Heart Association is mandatory.

Responsibilities

• Conduct patient registration and verify insurance information.
• Coordinate provider referrals and answer patient questions.
• Prepare patients for examination and perform vital signs tests.
• Maintain medical records and ensure reception area is well-maintained.

Skills

Knowledge of medical terminology

Collaboration

Accountability

Integrity

Innovation

Education

High school diploma or equivalent

Graduate of a Medical Assistant Program preferred

Tools

Basic Life Support (BLS)

Job description

Medical Assistant - Float

It’s fun to work in a company where people truly BELIEVE in what they are doing! We’re committed to bringing passion and customer focus to the business. One of the nation’s leading health care providers, Community Health Network, and GoHealth Urgent Care, an on‑demand consumer‑centric care company, are operating urgent care centers across the Central Indiana region. At Community Health‑GoHealth Urgent Care we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care and seamless integration with market‑leading health systems and our communities.

Job Requirements

Education

• Graduate of a Medical Assistant Program preferred
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• High school diploma or equivalent required

Work Experience

• Medical Assistant experience preferred for Graduate of a Medical Assistant Program

OR

• 2+ years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred
• Knowledge of medical terminology strongly preferred

Required Licenses/Certifications

• Basic Life Support (BLS) required at the time of hire (obtained through the American Red Cross (ARC) or American Heart Association (AHA)).

One of the following certifications is required at the time of hire:

• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Health career Association)
• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
• LPN, LVN or RN
• EMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• CNA - Certified Nursing Assistant
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Core Competencies

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increase effectiveness and efficiency through process and other forms of innovation.
• Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open‑mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Essential Functions

• Conduct patient registration, including securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co‑pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, conducting interviews to verify patient information, record medical history, and confirm purpose of visit.
• Perform preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and elevate critical cases to provider as needed.
• Conduct point‑of‑care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG) and provide patient information to provider.
• Responsible for stocking supplies and maintaining exam rooms, front desk, and reception area; ensure providers have needed medical supplies.
• Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Maintain medical records and scan charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
• Ensure reception is well maintained.
• Conduct courtesy call‑backs for patient follow‑up.
• Perform opening and closing duties, including cashing out, end‑of‑day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshooting, perform preventive maintenance, and submit repair tickets as needed.
• All other duties as assigned.

Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

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