Medical Assistant, Express Care

1920 Mass General Brigham Medical Group Western Massachusetts, Inc.; United States; On-site; USD 32,000 - 34,000; Full time

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. is seeking a full-time Medical Assistant II for Express Care in Northampton.

The role focuses on supporting clinical and non-clinical patient services under supervision, including vital signs, patient flow, and documentation. The position features two 12-hour and two 8-hour shifts with every other weekend rotation, and occasional cross-location support to Southampton, Amherst, or Greenfield as needed.

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred.
• Can this role accept experience in lieu of a degree? No.
• Licenses/credentials preferred: BLS, CMA/National Certification.

Responsibilities

• Assists junior Medical Assistants with onboarding and training.
• Show patients to examination rooms, prepare equipment, interview patients, measure vital signs, and record data.
• Explain procedures, medications, diets, and instructions; provide educational materials.
• Perform general office duties, answer phones, take dictation, and process insurance forms; liaise with departments.
• Collect blood, tissue, or other specimens, log and prepare for testing; perform phlebotomy if competent.
• Maintain inventory of immunizations and check expiration dates; administer immunizations as applicable.
• Improve departmental quality initiatives, including patient identifiers and hand hygiene.

Education

High School Diploma or Equivalent

Associate's Degree Medical Assisting preferred

Tools

Basic Life Support (BLS)

Certified Medical Assistant (CMA/National Certification)

Job description

Site

Mass General Brigham Medical Group Western Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Express Care, formally known as Urgent Care, is a convenient option for patients 18 months and older who require timely medical care, but the situation is not an emergency. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need. We are seeking a full-time, 36-hour Medical Assistant II to join our Express Care team in Northampton!

Schedule

Two 12-hour shifts and two 8-hour shifts with every other weekend rotation. Since Urgent Care is a 7-day-per-week operation that delivers care days, evenings, weekends, and holidays, we request staff to be flexible with scheduling needs and take on weekend/holiday coverage as needed. We do our best to keep all employees in their assigned locations; however, you may also be asked to float to other locations for training/precepting purposes or during times of staffing shortages/other extenuating circumstances (for cross-coverage purposes). The other locations are, Southampton, Amherst, or Greenfield.

Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred
• Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Basic Life Support [BLS Certification] preferred
• Certified Medical Assistant [National Certification] preferred

Experience

• Direct MA experience or medical field work 1-2 years required

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 30 Locust Street
• Scheduled Weekly Hours 36
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $22.75 - $24.94/Hourly Grade 3

EEO Statement

Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s ReadjustmentActof1974, and TitleIoftheAmericanswithDisabilitiesActof1990, applicants who require accommodation in the job application process may contact HumanResourcesat(857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “lookslike” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees acrossoursystem, and establish a strong talent pipeline. Combat disease. Holdahand.Helppeople. Impacttheworld. MassGeneralBrighamisapassionate, welcoming community where minds meet caring hearts.Comebeapartoftheworld’smostpowerfulforceinmedicine, whereeveryroleisimportantinchanginglives.Areyouready?OurhistoryincludesNewEnglandhospitalsfoundedover200yearsago,someofthefirstandmostprestigious hospitalsintheworld…