Medical Assistant – Employee Health Services

Baystate Health; Springfield (MA); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Competitive Pay

Tuition assistance

Career growth

Regional opportunities

Retirement plan

Paid time off

Job summary

Baystate Health is seeking a Medical Assistant (MA) to join our Employee Health Services team in Springfield, MA. The MA will work with a multidisciplinary care team to ensure smooth patient transitions, maintain accurate medical records, and support providers during examinations, testing and procedures.

Qualifications include a high school diploma or GED and CPR-BLS certification. Opportunities exist for a career ladder with MA I–IV levels based on experience and demonstrated competencies.

Qualifications

• High School diploma or GED required.
• CPR-Basic Life Support from the American Heart Association required.

Responsibilities

• Patient intake and history: room patients for intake, gather vital signs, review histories, document medications, and complete site-specific screening forms in the EHR.
• Clinical and provider support: prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.
• Orders and documentation: implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and document data within timeframes.
• Procedures: perform independent procedures as approved by the provider, including EKGs, vision/hearing screenings, and point-of-care testing; phlebotomy and administer immunizations per policy.
• Patient discharge and coordination: review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-ups.

Skills

CPR-Basic Life Support

Education

High School diploma or GED

Job description

At Baystate Health we respect the privacy of our candidates and recruits. Please note that we will not contact candidates directly to ask for personal information over the phone, such as date of birth, social security number, or any other private financial information. Learn More

Medical Assistant – Employee Health Services

Medical Assistant in Springfield, MA | Baystate Health Careers

Department:Employee Health Services

Location:2 Medical Center Drive, Springfield, Massachusetts

Shift: 7:30a-4p

Make an Impact with Baystate Health

Baystate Health is seeking a Medical Assistant (MA)to join our Employee Health Services teamin Springfield, Massachusetts. Our practice offices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts.

The Medical Assistant role offers the opportunity to work in collaboration with the multi-disciplinary care team to ensure smooth patient transitions, maintain accurate medical records and support providers during examinations, testing and procedures.

Medical Assistant Responsibilities Include:

Patient Intake & History: Room patients for intake, gather vital signs, review histories, document medications, and complete required site-specific screening forms in the Electronic Health Record.

Clinical & Provider Support: Prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.

Orders & Documentation: Implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and accurately document all data within established timeframes.

Procedures: Perform independent procedures as approved by the provider, including EKGs, vision/hearing screenings, and point-of-care testing. Perform phlebotomy and administer immunizations in strict accordance with organization policy.

Patient Discharge & Coordination: Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-up appointments.

Qualifications & Skills:

• High School diploma or GED required
• CPR-Basic Life Support of Healthcare Provider required from the American Heart Association required

This position is part of a career ladder, and the appropriate level will be determined by the organization.

• MAI – Graduate of an accredited MA program preferredORdemonstrated competencies of MA I (evaluated by hiring manager) with minimum 1 year experience in a medical office.
• MAII– Graduate of an accredited MA program OR demonstrated competencies of MA II (evaluated by hiring manager for level hiring for) with minimum 3 years’ current relevant medical assistant experience in a medical practice setting.
• MAIII– Graduate of an accredited MA program with a minimum of 5years’ current relevant medical assistant experience in a medical practice setting preferredORdemonstrated competencies of MA III (evaluated by hiring manager) with a minimum of 5 years’ current relevant medical assistant experience in a medical practice settingORminimum of two years as an MA II at a Baystate Health with demonstrated competencies of MA III.
• MAIV– (Internal career ladder) Minimum of two years as an MA III at Baystate Health with demonstrated competencies for promotion to MA IV. Graduate of an accredited MA program and registered/certified by a third-party credential body.

Credentialing must be awarded by a third-party credentialing body which can be obtained through: 1. Registered through Medical Assistant (ARMA) – (Minimum Requirement); 2. Registered through American Medical Technologist (AMT) association; or 3. Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association (NHA); or American Association of Medical Assistants (AAMA); or 4. Nationally Certified Medical Assistant (NCMA) through National Center for Competency Testing (NCCT).

Practice Specific

In some specific service lines, the incumbent may have to:

• Assist in visits and procedures for patients seeking abortion services or services for pregnancy loss, such as collecting supplies, printing consents, organizing instruments and medications, and/or assisting during the insertion of cervical dilators for surgical abortion procedures.
• Assist provider with pelvic and breast exams for all patients.
• Assist with cervical cytology screening and filling out appropriate forms
• Assist with in-office surgical procedures such as miscarriage management, biopsies, colposcopy, and LEEP procedures of the cervix.
• Assists with transgender and non-binary patients seeking gender-affirming therapy and/or surgery

• Shift:M-Fri, 7:30a-4p

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits:Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training:Tuitionassistance, CEUs, and professional development opportunities.
• Career Growth:Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities:Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement:Retirement savings and employer match.
• Paid Time Off:Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includesBaystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

GED or HiSET (Required)

Certifications:

Basic Life Support – American Heart AssociationAmerican Heart AssociationAmerican Heart Association, Certified Medical Assistant – OtherOtherOther

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$20.79 – $26.28 – $34.33

Equal Employment Opportunity Employer