Medical Assistant - Early Embrace

ChenMed; Cincinnati (OH); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Employee Benefits

Job summary

ChenMed in Cincinnati, OH seeks a Care Promoter 1 to support administrative and clinical tasks under physician supervision. You’ll join a physician-led care team delivering primary care to seniors.

Responsibilities include taking vital signs, preparing patients, assisting with exams, basic lab work, and coordinating with clinicians. Strong communication and teamwork are essential; travel up to 10% locally may be required.

Qualifications

• Excellent interpersonal and customer service skills with empathy toward patients and families.
• Exceptional oral and written communication, time management and organization.
• Ability to collaborate with physicians, clinicians, and center staff.
• Problem-solving mindset focused on patient care and team goals.
• Knowledge of medical products, terminology, policies and procedures.
• Proficient with basic phone and computer operations.
• Detail-oriented to ensure accuracy of reports and data.
• Maintain organized systems for timely patient flow.
• Stay calm in busy or stressful situations.
• Proficient with Microsoft Office (Word, PowerPoint, Outlook, Excel).
• Willing to travel locally up to 10% for coverage.
• Fluent in English, both spoken and written.
• Flexible to work evenings, weekends, or holidays as needed.

Responsibilities

• Measures and records patient vital signs; records patient interview and medical history.
• Catalogs and communicates patient needs to the PCP and clinical staff.
• Prepares patients for examinations and assists with exams and treatments.
• Observes patient conditions and reports changes to the provider and team.
• Performs basic lab tasks and non-critical medical procedures under supervision.
• Prepares medications, changes dressings, and applies first aid as directed.
• Maintains supplies and documents procedures per OSHA standards.
• Handles patient phone messages and coordinates with the care team.
• Assists with prescription calls to pharmacies under physician authorization.
• Provides health coaching and follows up with patients weekly.

Skills

Interpersonal skills

Customer service

Oral and written communication

Team collaboration

Medical terminology

Microsoft Office

Detail-oriented

Time management

English fluency

Flexibility

Travel up to 10%

Education

High school diploma or GED

Medical Assistant / Patient Care Technician / EMT / Paramedic program graduation

1+ year work experience in MA/PCT/EMT/Paramedic

BLS for Healthcare Providers

Experience with geriatric patients (plus)

EMR system experience (preferred)

Tools

EMR system

Job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The duties of Care Promoter 1 vary from setting to setting, depending on the size, location and type. In addition to administrative duties, Care Promoters perform clinical duties under direct physician supervision in accordance with state medical practice acts. The Care Promoter 1 is an integral member of a Physician-lead Care Team that is focused on providing excellent and comprehensive primary care for a specific population of patients.

Essential Job Duties/Responsibilities

• Measures and records patient vital signs; records patient interview and medical history.
• Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.
• Perform non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests.
• Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.
• Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
• Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
• Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.
• Performs other duties as assigned and modified at manager’s discretion.

Knowledge, Skills & Abilities

• Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families
• Exceptional oral and written communication skills, time management skills and organizational skills
• Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders
• Mindset focused on resolving problems for patients and achieving team goals
• Knowledge of medical products, terminology, services, standards, policies and procedures
• Skilled in basic phone and computer operation
• Must be detail-oriented to ensure accuracy of reports and data
• Ability to maintain effective and organized systems to ensure timely patient flow
• Ability to act calmly in busy or stressful situations
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed
• Spoken and written fluency in English
• Flexible to work evening, weekends and/or holidays as needed

Education And Experience Criteria

• High school diploma or equivalent education (GED) required
• Graduation from a nationally accredited Program in one of the following is required: Medical Assistant, Patient Care Technician Program, Emergency Medical Technician (EMT) or Paramedic
• A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT or Paramedic required
• BLS for Healthcare Providers required
• Experience working with geriatric patients is a plus
• EMR system experience preferred

Pay Range

$17.0 - $24.26 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

Employee Benefits

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.