Medical Assistant Ear, Nose and Throat

Advocate Aurora Health; High Point (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Advocate Health is seeking a Medical Assistant to support instrument processing and infection prevention workflows within the clinic, while serving as a backup CMA for clinical operations. The role includes patient rooming, intake, EMR management, and form processing to maintain efficient patient care.

The ideal candidate will have formal MA training, BLS certification, and strong communication skills. Ability to adapt to multiple clinic functions and float to other locations as needed is

Qualifications

• Must have graduated from an accredited Medical Assistant program.
• Excellent communication and interpersonal skills.
• Proficient computer skills including keyboarding and EMR navigation.
• Ability to lift up to 35 pounds and perform clinical tasks as needed.

Responsibilities

• Prepare and room patients for exams, record vital signs and health information.
• Perform basic lab procedures and specimen collection using aseptic technique.
• Assist physicians with procedures and administer routine medications under orders.
• Process patient forms, documentation, and referrals; update the EMR accordingly.
• Provide general clinical and operational support to ensure efficient clinic flow.
• Collaborate with providers and staff to maintain continuity of care.
• May float to other clinic locations as needed to support operations.

Skills

BLS certification

Medical assisting

Communication skills

EMR proficiency

Education

Accredited Medical Assistant program

Tools

EMR systems

Job description

This role will primarily support the clinic's instrument reprocessing and infection prevention workflows, with a strong focus on the sterile processing and high-level disinfection of surgical instruments and endoscopes. Responsibilities include proper cleaning, decontamination, inspection, assembly, sterilization, storage, and documentation of instruments and equipment in accordance with organizational policies, manufacturer guidelines, and regulatory standards.

In addition to instrument processing duties, this position will serve as a cross-trained backup to Certified Medical Assistants (CMAs) and provide support for clinical operations as needed. Responsibilities may include:

• Assisting with patient rooming, intake, and preparation for provider visits.
• Managing and responding to in-basket messages within the electronic medical record (EMR) system.
• Supporting medication prior authorization processes and prescription-related workflows.
• Completing and processing patient forms, medical documentation, FMLA/disability paperwork, and other administrative tasks.
• Providing general clinical and operational support to ensure efficient patient care and clinic flow.
• Collaborating with providers and staff to maintain continuity of care and support daily clinic operations.

This position may also require floating to other clinic locations within the organization to support operational needs during periods of low patient census, staffing shortages, or workflow demands. Flexibility and the ability to adapt to different clinical environments are essential.

The ideal candidate will demonstrate strong attention to detail, adherence to infection prevention standards, flexibility in supporting multiple clinic functions, and a commitment to delivering high-quality patient care and service.

Major Responsibilities:

• Prepares and rooms the patient for exam by obtaining vital signs and gathering/documenting/updating pertinent health information (i.e., chief complaint, allergies, and/or medications). Monitors and completes Clinical Integration/ Quality Improvement measures with notification to clinician for opportunities within their scope.
• Performs laboratory procedures (i.e., strep test, wound culture, specimen collection, etc.) using principles of aseptic technique and standard precautions/infection control guidelines.
• Assists the Physician/ Advanced Practice Professional (APP) with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.
• Administers routine medications, under Physician/ APP orders or medical group approved standing orders/protocols, which may include but are not limited to immunizations, antibiotics, vitamins, and topical agents.
• Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services. Refers questions to Registered Nurses and Physician/APC per scope of practice guidelines and relays information back to patient as directed.
• Communicates with Physician/APP and other members of the health care team to ensure smooth clinic flow and adjusts as necessary. Effectively communicates accurate and timely information with the patient.
• May perform basic and advanced clinical support tasks or skills based on the specialty and appropriate competencies such as but not limited to removal of sutures and staples, laboratory procedures (throat/nose culture, drug screen), phlebotomy - butterfly, venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols, etc., under clinical supervision.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) required

Current Medical Assistant certification from one of the following is required:

• CMA from American Association of Medical Assistants (AAMA)
• CCMA from National Health career Association (NHA)
• NCMA fromNational Center for Competency Testing (NCCT)
• RMA from American Medical Technologists (AMT).
• RMA from American Allied Health
• NCMSMA from National Healthcare Worker’s Association (NHCWA)
• NRCMA from National Association for Health Professionals (NAHP)
• NRMA from National Registry of Medical Assistants (NRMA)

Education Required:

• Graduation from an accredited Medical Assistant programrequired

Experience Required:

• 1 yr experience preferred.

Knowledge, Skills & Abilities Required:

• Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.
• Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.
• Demonstrates customer service skills that support a positive patient experience.

Physical Requirements and Working Conditions:

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available.
• Unique patient lifting/movement situations will be assessed on a Case by -case basis.
• Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.
• Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids. Will be required to wear protective clothing and equipment as needed.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties