Medical Assistant - Cross Trained

ADP, Inc.; Burnsville (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

Life and accidental insurance

Short- and long-term disability

403(b) retirement plan with employer 4

Paid time off (PTO)

Job summary

Mercy Urgent Care in Burnsville, NC is seeking a Cross Trained Medical Assistant for a full-time role blending front desk registration, clinical MA duties, and limited radiology. The position requires flexibility to rotate between roles to support clinic needs in a fast-paced urgent care setting.

Candidates should hold CMA or Radiologic Tech credentials, 1–3 years of direct patient care, and strong computer skills with EMR. A team-first mindset and willingness to cross-train are essential.

Qualifications

• High school diploma or equivalent required.
• Certified Medical Assistant or Radiologic Technologist/Radiology Assistant.
• 1–3 years direct patient care preferred; healthcare customer service is a plus.

Responsibilities

• Register patients and verify insurance while maintaining HIPAA standards.
• Obtain vital signs, document health history, and assist providers.
• Perform limited-scope radiology with employer-provided training.
• Maintain front desk, clinic areas, and infection control practices.

Skills

Compassion

Teamwork

Communication

Cross-training

Adaptability

Education

High school diploma or equivalent

Certified Medical Assistant

Radiologic Technologist/Radiology Assistant

Tools

Electronic medical record (EMR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Assistant - Cross Trained

Full-Time-40 Burnsville, NC, US

3 days ago Requisition ID: 1188

Salary Range: $19.00 To $24.00 Hourly

About Mercy Urgent Care

Mercy Urgent Care is a nonprofit urgent care network serving Western North Carolina, carrying forward a legacy of compassionate care established by the Sisters of Mercy in 1900. We provide excellent, accessible care to anyone who seeks our services, regardless of background or ability to pay.

Position Overview

This is a cross-trained role combining front desk registration, clinical Medical Assistant duties, and limited-scope radiology. The position is designed for team members who are comfortable rotating between front desk and clinical assignments and stepping into either role at any time based on clinic needs.

This role is a strong fit for someone who enjoys variety, teamwork, and a fast-paced urgent care setting. It is not the right fit for someone seeking a narrowly defined set of duties.

Key Responsibilities:

Front Desk and Patient Access

• Welcome patients and visitors in person and by phone with a professional, friendly approach
• Register patients accurately, including demographic, insurance, and financial information
• Verify insurance eligibility, explain basic payment responsibilities, identify compassionate care eligibility, and collect payments
• Answer phones, route messages, support patient questions, and update patient information in the electronic medical record while maintaining HIPAA standards

Clinical Care

• Escort patients to treatment rooms and create a calm, respectful patient experience
• Obtain vital signs, perform basic assessments, and document health history, medications, and allergies
• Assist providers with patient care tasks and procedures within scope, including physicals and splinting
• Support waived lab testing, drug screens, blood alcohol testing, spirometry, specimen handling, telehealth triage, and patient discharge as needed

Limited Radiology

• Complete employer-provided training to perform limited-scope diagnostic X-rays
• Position patients and perform routine exams following established protocols and radiation safety practices
• Verify imaging orders, label and transmit images correctly, and document exams in the medical record
• Perform basic quality checks and report equipment issues promptly

Clinic Operations and Safety

• Help maintain clean, organized front desk, waiting, and treatment areas
• Participate in opening and closing procedures, including alarm-related responsibilities
• Assist with inventory, room setup, equipment logs, and coordination of maintenance and repairs
• Follow infection control, OSHA, HIPAA, and radiation safety protocols
• Use professionalism and de-escalation skills in high-stress situations

Qualifications:

• High school diploma or equivalent required
• Certified Medical Assistant required, or Radiologic Technologist/Radiology Assistant
• 1-3 years of direct patient care experience preferred; experience in a medical office, patient registration, or healthcare customer service is a plus
• Ability and willingness to complete cross-training in limited-scope radiology; prior X-ray experience is a plus
• Strong computer and communication skills, including comfort using an electronic medical record
• Working knowledge of insurance verification, registration, and payment collection preferred
• Ability to meet the physical demands of the role, including frequent standing and walking and light lifting up to 20lbs, with reasonable accommodations as needed

What We're Looking For:

• Compassion, empathy, integrity, and strong customer service skills
• A team-first mindset and willingness to jump in wherever the clinic needs support.
• The ability to build trust quickly with patients and coworkers
• Eagerness to learn new skills and be cross trained across front desk, clinical, and imaging functions
• Sound judgment, adaptability, and professionalism in a fast-paced environment
• Cultural sensitivity and responsiveness to a diverse community

Benefits Highlights:

• Medical, dental, and vision insurance
• Health Savings Account and Direct Primary Care options
• Life and accidental insurance, plus short- and long-term disability coverage
• Employee Assistance Program
• 403(b) retirement plan with up to 4% employer match after one year of service
• Access to financial planning resources
• Generous paid time off, with over 130 hours accrued in the first year
• Paid parental leave and adoption assistance
• Tuition reimbursement and Public Service Loan Forgiveness eligibility
• Referral bonus program and scheduling designed to support work-life balance