Medical Assistant/Clinical Service Specialist, Full Time- Charlottesville, VA

Vivo Infusion®; Charlottesville (VA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, Dental, Life, Vision Insurance

401(k) with 4% match

PTO accrual of 4+ weeks/year

Tuition Assistance Program

Job summary

A healthcare organization in Charlottesville, VA is seeking a dedicated Medical Assistant/Clinical Service Specialist. This full-time role involves welcoming patients, assisting medical staff, and delivering compassionate care. The ideal candidate should be self-motivated with strong communication skills and have at least one year of experience in a clinical environment. Attractive benefits such as insurance and a 5% annual bonus potential are offered.

Qualifications

• 1 year of experience working within a clinical environment required.
• 1 year in an administrative, patient-facing, or customer service role required.
• Phlebotomy and lab processing skills preferred.

Responsibilities

• Perform patient care activities adhering to standards of practice.
• Room clinic patients and update patient charts.
• Communicate pertinent patient data to ensure quality care.

Skills

Self-motivated

Outstanding communication skills

Interpersonal skills

Computer skills for electronic record-keeping

Education

High school graduate or equivalent

Medical Assistant Certification

CPR/BLS certification

Job description

Medical Assistant/Clinical Service Specialist, Full Time- Charlottesville, VA

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at our new facility in Charlottesville, VA. At Vivo Infusion, our Medical Assistants play a crucial role within the infusion center as part of a collaborative medical team. The individual in this role will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations.

We are looking for a Medical Assistant with prior administrative experience, strong initiative, and the ability to work independently.

Prior to facility opening, training will be at Midlothian and Glen Allen clinics.

At least 1 year of experience working within a clinical environment is required.

Compensation

• $20.00 - $22.00/hour
• 5% Annual Bonus Potential – Paid Quarterly
• Private Equity for the Greater Good – Company-wide Employee Ownership Program

Benefits Offered

• Medical, Dental, Life, Vision
• Option for HSA with Employer Contribution
• 401(k) with Match up to 4%
• PTO: Accrual 4+ weeks/year, buy-back program (get paid for unused PTO), and PTO donation program to allow team members to donate to others in need
• Wellness Reimbursement Program – $360 annually
• Employee Referral Bonus – Uncapped bonus potential
• Tuition Assistance Program
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)

Employment Type & Schedule, FLSA Status

• Full-Time
• Monday–Friday | 7:30 am – 4:00 pm
• Non-Exempt
• Travel for training is a must

Location: 1430 Rolkin Court, Suite 101, Charlottesville, VA 22911

Training Locations: 13632 Hull Street Rd, Midlothian, VA 23112; 5450 Wyndham Forest Dr, Glen Allen, VA 23059

Reports to: Clinical Operations Manager

Primary Responsibilities

• Perform a variety of patient care activities rendering quality care in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with required information.
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversee and ensure efficient turnover of exam rooms.
• Assist provider in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately.
• Order and manage supplies under the direction of manager.
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart.
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Secondary Responsibilities

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

Qualifications

Education and Experience

• High school graduate or equivalent – required.
• Medical Assistant Certification – preferred.
• CPR/BLS – required prior to start date.
• 1 year of experience working within a clinical environment – required.
• 1 year in an administrative, patient-facing, or customer service role – required.
• Phlebotomy and lab processing skills – preferred.

Skills

• Self‑motivated with the ability to work independently as needed.
• Must possess outstanding communication and interpersonal skills with the ability to communicate professionally and effectively with other staff members, patients, and physicians.
• Must possess computer skills for electronic record‑keeping.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment & Physical Demands

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts (medical equipment and machinery). The employee may be exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is required to stand; walk and talk; hear and smell.

Requires excellent visual acuity and manual dexterity. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. He/she is frequently required to sit; stoop, kneel, bend, crouch, or crawl.

The employee may be required to use safety equipment, PPE (personal protective equipment) that may include but not be limited to face shield or goggles, non‑slip shoes, gloves, mask, and other protective garments and equipment.

Equal Opportunity Employer

Vivo Infusion is an Equal Opportunity Employer.

Recruitment Privacy Statement | Notice to All Applicants

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We May Request

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or e‑mailing [e-mail].