Medical Assistant Clinic Float, Day Shift

Mercy Health Corporation; Janesville (WI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Retirement

Time off

On-demand pay

Employee Assistance Program

Job summary

Mercyhealth is seeking a Medical Assistant in Wisconsin to support patient care across clinics. You will greet patients, prepare them for visits, assist clinicians, and help with tests and procedures, while maintaining accurate records and coordinating referrals.

Responsibilities include scheduling, reminders, and patient payments, with emphasis on quality and confidentiality. ABHES/CAAHEP accreditation or equivalent clinical training is preferred, and CPR/BLS certification is required within 90

Qualifications

• Graduate of a medical assistant program accredited by ABHES or CAAHEP, or equivalent regional/national accreditation.
• Clinical rotation experience preferred.

Responsibilities

• Room patients and collect assessment data.
• Assist in examinations, treatments and clinic procedures.
• Support with laboratory procedures and screening tests.
• Answer calls and triage or direct inquiries to the right staff.
• Schedule appointments in the computerized scheduler and enter times.
• Make reminder calls to patients.
• Register patients and verify/upkeep records.
• Coordinate referrals with insurers and other physicians.
• Handle payments and issue receipts.

Skills

Patient scheduling

Data collection

Phlebotomy assistance

Telephone triage

Communication

Education

ABHES/CAAHEP-accredited MA program

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Rooms patients, collects assessment data and prepares patient according to specific need.
• Assists in examination, treatment and other clinic procedures.
• Assists with laboratory procedures, screening tests and QI projects.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients.
• Greet and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient's record is up to date and accurate.
• Makes appropriate changes in computer system and on patient's chart.
• Coordinates referrals for patients through insurance and other physician offices.
• Collects payment from patients and issues receipt where applicable.
• Prepares and maintains patient charts.
• Maintains and orders supplies.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION & EXPERIENCE

Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a post secondary school or college that has institutional accreditation by a regional accrediting commissionor by a national accrediting organization approved by the U.S. Department of Education,or a graduate of an educational program accredited by the National Commission for Certifying Agencies (NCCA), such as the National Healthcareer Association (NHA). Experience in a program with a clinical rotationpreferred.

CERTIFICATION/LICENSURE

Approved CPR or BLS certification required within 90 days.

Medication injection training and pharmacology is a required competency to perform medication administration.

ADDITIONAL REQUIREMENTS

Passing the Driver's License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Occupational Exposure: Category A - All partners in the specified job classification have occupational exposure.

AGE OF PATIENTS SERVED

Neonate (birth - 28 days)

Infant (29 days - less than 1 year)

Pediatric (1 year - 12 years)

Adolescents (13 years - 17 years)

Adult (18 years - 64 years)

Geriatric (65 years and older)

INFORMATION ACCESS

Partner may access patient care information needed to perform their job duties.

WORK CONTACT GROUP

Patients/Families, Physicians, other hospital and clinic personnel, insurance companies

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

Manual dexterity needed to operate equipment, perform procedures, operate telephone and keyboard. Must be able to lift and transfer patients. While performing the duties of this Job, the employee is frequently required to stand, walk; handle, finger and feel; reach; talk and hear. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, taste and smell. This job requires the employee to exert 10 to 25 pounds of force frequently and 25 to 50 pounds of force occasionally. Pushing and pulling equipment to provide care Specific vision abilities required by this job include frequent close vision. Occasionally distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

LEVEL OF SUPERVISION

Some independent judgment is required, but decisions are limited by standard practices or procedures.

PAY RANGE:

$18.28 - $28.69

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and benefits, including retirement, time off, on-demand pay, access to the Employee Assistance Program (EAP), and more.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50
• One of Working Mother magazine's 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women