Medical Assistant-Certified - Full Time

Mass General Brigham; Oak Bluffs (MA); On-site; USD 33,000 - 68,000; Full time

Job summary

Mass General Brigham’s Martha’s Vineyard Hospital is seeking a Medical Assistant to support direct patient care and operational workflow on site. You will document visit information in the EHR, assist with office-based procedures, and ensure timely patient intake and communication according to department SOPs.

The role requires a CMA credential, BLS, and a High School Diploma or equivalent, with ambulatory experience preferred.

Qualifications

• High School Diploma or Equivalent required.
• Certified Medical Assistant (CMA) certification required.
• Basic Life Support (BLS) certification required.
• Ambulatory Medical Assistant experience or exposure preferred.

Responsibilities

• Plans patient care activities and coordinates with providers and staff.
• Performs patient intake, verifies identity, and records vital signs as SOP.
• Documents test results, patient communications, and visits in the EHR.
• Assists with office-based procedures and specimen labeling.
• Maintains inventory, sterilizes rooms, and ensures safety compliance.

Skills

Patient care

Communication

Teamwork

Documentation

Education

High School Diploma or Equivalent

Certified Medical Assistant (CMA) certification

Tools

EHR proficiency

Job description

Site: Martha’s Vineyard Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

The primary purpose of your job is to assist with the delivery of patient care in accordance with current applicable Federal, State and Local standards, guidelines, regulations and established procedures as may be directed by the Administrator, to assure the highest degree of quality care and safety be maintained.

Does this position require Patient Care? Yes

Essential Functions

• Plans appropriately for patient care:
  • a) Anticipates needs of patient visits to optimize provider time.
  • Ensures that necessary paperwork has been completed, and results are received prior to visit with provider.
  • b) Completes patient forms as necessary for department (included but not limited to worker’s compensation forms, school/college exam forms, contract, Medicare questionnaires etc.).
  • c) Manages incoming documents.
  • d) Faxes and/or scans documents per office protocols.
• Performs patient intake functions as follows:
  • a) Verifies patients using two patient identifiers.
  • b) Proactively monitors provider schedules to ensure that patients are seen in a timely and efficient manner.
  • Keeps patients and front desk staff alerted to delays.
  • c) Obtains necessary vital signs per department standard operating procedure (SOP).
  • d) Records visit intake information clearly and accurately per department SOP.
  • e) Reviews preventative health needs if applicable to department.
  • Places orders as needed depending on department workflow and SOP.
  • f) Reviews and updates medication list, allergies, histories, smoking status, and social determinants of health as applicable to department.
  • g) Demonstrates proficiency in EHR, consistently and accurately documenting information in correct fields.
  • h) Prioritizes delegated tasks based on patient care needs and office activities.
• Effectively communicates with patients/family members in a manner that is consistent with MVH service expectations whether verbally or written in any form:
  • a) Informs patients of test results and/or relays recommendations based on the specific direction/instruction of the physician, provider, RN or LPN.
  • b) Thoroughly documents all patient telephone conversations in real time and accurately relays patient questions/ request to the provider.
  • c) Participates in team-based care and patient education initiatives to support the health and wellness of patients.
• Prepares and assists with office procedures as applicable to department:
  • a) Per department SOP, assists providers with office-based procedures and prepares supplies and patient for the care they will be receiving.
  • Labels and packages specimens resulting from office-based procedures and stores them in the appropriate manner until transported to lab.
  • b) Cleans and sterilizes exam room and instruments using proper precaution per office protocol.
• Provides individualized, age-specific care to patients under the specific orders of physician or provider:
  • a) If applicable to department, properly administers and documents immunizations ordered by providers.
  • Ensures that all appropriate documents, vaccine information sheets, etc. are provided to patients/guardians.
  • b) If applicable to department, ensures the integrity of vaccines as per regulatory guidelines and applicable policies and procedures prior to administering.
  • Complies with all applicable inventory and reporting requirements.
  • Reviews all expiration dates prior to administration.
  • c) If applicable to department, demonstrates understanding of appropriate immunization schedules for patient population.
  • d) Performs other related clinical duties under the specific order of a provider, including but not limited to EKG’s, vision exams, hearing exams, pulse oximetry, ear lavage, based on specific department protocols.
  • e) Maintains all safety and compliance logs as indicated and required by office protocol and regulatory requirements.
  • f) Recognizes limitations and seeks advice and direction from the physician, provider, supervisor, or other appropriate clinical staff member when needed.
• Supports the general overall functioning of the office:
  • a) Accepts assignments for patient care within the scope of job and current standards of practice.
  • b) Performs administrative functions, including but not limited to scheduling appointments, confirming scheduled visits, managing scheduling work queues, managing in baskets messages, and scanning documents, as needed based on overall department staffing levels.
  • c) If applicable to department, places orders for appointments per the instructions of the physician or provider, paying close attention to scheduling guidelines.
  • d) Processes prescription refills appropriate per office protocol.
  • e) Stocks patient rooms per department standards, keeping supply rooms organized and in compliance with regulatory standards.
  • Notifies Practice Manager or follows department workflow when supplies are below par level.
  • f) Attends department huddles and meetings.
  • Communicates relevant information to team members as needed.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Assistant - Data Conversion - Various Issuers required Basic Life Support [BLS] - Generic - HR Only required Experience Medical Assistant experience in an ambulatory setting 0-1 year preferred and A minimum of 6 months employment in an ambulatory physician practice setting in the last 3 years 0-1 year preferred Knowledge, Skills and Abilities - Must possess the ability to make independent decisions when circumstances warrant such action in a timely fashion. - Must possess the ability to deal tactfully with staff, patients, family members, visitors, government agencies/personnel and the general public. - Must possess the willingness to work harmoniously with professional and non-professional personnel and the general public. - Must be able to read, write legibly, speak clearly, and understand the English language.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

One Hospital Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$23.99 - $49.54/Hourly

Grade

SM1208

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1550 Martha’s Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.