Medical Assistant- Certified (Full Time)

North Country HealthCare, Inc.; Berlin (NH); On-site; USD 38,000 - 52,000; Full time

Job summary

North Country Healthcare is seeking a Certified Medical Assistant to support clinicians in a NH medical office. You will perform clinical tasks, manage EMR records, and assist with examinations while maintaining patient comfort and safety.

The role requires CMA certification, completion of an MA program, and strong interpersonal skills to deliver compassionate patient care in a busy clinic setting.

Qualifications

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Current CMA certification from a recognized certifying body (e.g., AAMA, AMT, NCCT, NHA).

Responsibilities

• Assist healthcare providers with patient examinations and procedures.
• Obtain and record patient vital signs, medical history, and current medications in EMR.
• Prepare examination rooms and ensure supplies and equipment are ready and sanitized.
• Administer medications and vaccinations per provider direction and protocol.
• Perform routine laboratory tests and specimen collection.
• Schedule patient appointments, follow-ups, and referrals.
• Educate patients on health maintenance and treatment plans as instructed by the provider.
• Handle patient inquiries in person and over the phone and direct to appropriate staff.
• Maintain and update patient records accurately and completely.
• Assist in inventory management of medical supplies and restock as needed.
• Coordinate with insurance companies for claims and pre-authorizations.
• Participate in ongoing education to stay current with best practices.

Skills

Interpersonal skills

Organizational skills

EMR proficiency

HIPAA compliance

Patient care

Education

High school diploma

Medical Assistant program

CMA certification

Job description

About North Country Healthcare (NCH)

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

Position Summary

The Certified Medical Assistant (CMA) plays a vital role in delivering quality patient care under the supervision of healthcare providers in a medical office setting. The CMA is responsible for performing clinical and administrative tasks to support the efficient operation of the office, ensuring compassionate and effective service to patients. By fulfilling these responsibilities, the Certified Medical Assistant contributes to the overall patient experience and supports the medical team in delivering exceptional healthcare services

Essential Qualifications

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Certification: Current certification as a Certified Medical Assistant (CMA) from a recognized certifying body (e.g., AAMA, AMT, NCCT, NHA).

Licensure

• Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.

Skills

• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Proficient in electronic medical records (EMR) and office software.
• Ability to maintain confidentiality and adhere to HIPAA regulations.
• Compassionate patient care skills and attention to detail.

Work Experience

• Minimum of 1-2 years of experience in a clinical setting preferred.
• Experience in a medical office environment is an advantage.

Essential Functions

• Assist healthcare providers with patient examinations and procedures, ensuring patient comfort and safety.
• Obtain and record patient vital signs, medical history, and current medications accurately in EMR systems.
• Prepare examination rooms, ensuring all necessary supplies and equipment are available and sanitized.
• Administer medications and vaccinations as directed by healthcare providers and in accordance with established protocols.
• Perform routine laboratory tests and specimen collection, including blood draws and swabs, following proper procedures.
• Schedule patient appointments, follow-ups, and referrals, coordinating effectively with other healthcare facilities.
• Educate patients and their families on health maintenance, disease prevention, and treatment plans as instructed by the provider.
• Handle patient inquiries both in person and over the phone, providing appropriate information or directing them to the correct healthcare personnel.
• Maintain and update patient records, ensuring all documentation is accurate, complete, and up-to-date.
• Assist in the management of inventory for medical supplies, ordering and restocking as needed.
• Collaborate with office staff to ensure smooth clinic operations and effective patient flow.
• Follow infection control policies and procedures to maintain a safe and clean work environment.
• Coordinate with insurance companies for processing claims and obtaining pre-authorizations for procedures.
• Participate in ongoing education and training to stay current with best practices and industry standards.
• Perform administrative duties such as billing, filing, and data entry as required by the office manager.

Non-essential Functions

Performs additional duties as assigned. Adheres to facility Values, Service Excellence and Standards of Excellence.