Medical Assistant/Case Manager

Kids FIRST; Eugene (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Retirement plan match

Paid holidays

Job summary

Kids FIRST in Eugene, Oregon seeks a Medical Assistant/Case Manager to support clinical operations, coordinate Karly's Law responses, manage medical records, and liaise with community partners.

The ideal candidate is HIPAA-compliant, organized, compassionate with families, and able to stay calm under pressure. The team includes therapists, medical providers, and forensic interviewers in a dynamic nonprofit setting.

Qualifications

• Current national certification as medical assistant/medical office assistant.
• At least 1 year of clinical back-office experience.
• Current CPR/BLS certification at hire.
• Valid Oregon driver’s license and transportation.
• Bilingual Spanish/English encouraged with a 5% differential.

Responsibilities

• Assist medical providers during exams.
• Prepare and maintain exam rooms and equipment.
• Manage patient charts and documentation.
• Collect lab results and provide follow-up instructions to patients/families.
• May assist with scheduling, phone inquiries, referrals.
• Compile, maintain, and proofread patient records in privacy-compliant ways.

Skills

Clinical support

Medical office

Documentation

Data entry

Bilingual (Spanish/English)

Education

Medical assistant certification

Tools

EMR software

Job description

Join Kids FIRST and help make a meaningful impact on children affected by abuse. The Medical Assistant/Case Manager is a key member of our child abuse assessment team, supporting clinic operations, coordinating Karly's Law responses, managing medical records, and communicating with community partners. The ideal candidate is HIPAA-compliant, organized, and able to interact compassionately with families while staying calm under pressure.

Kids FIRST is an Accredited Children's Advocacy Center and has been serving Lane County since 1994. Our team is dynamic and includes therapists, medical providers, forensic interviewers and other professionals, all under one roof. At Kids FIRST, we value integrity, growth and learning, and have consistently been named one of Oregon\'s 100 Best Nonprofits to work for!

Key responsibilities include, but are not limited to:

• Clinical Support (50%):
  • Assist medical providers during exams
  • Prepare and maintain exam rooms and equipment
  • Manage patient charts and documentation
  • Collect lab results, and provide follow-up instructions to patients and families
  • May also assist with scheduling, phone inquiries, referrals
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• Compile, maintain, and proofread patient records (electronic and paper) in compliance with privacy laws;
• Gather information from healthcare and multidisciplinary partners
• Ensure timely report distribution
• Perform data entry and maintain files
• Track and prepare statistics and periodic reports for grants

Qualifications and Licensure:

• Current certification from a national certifying body for medical assistant/medical office assistant, with minimum one year of clinical back-office medical assistant experience required
• Current CPR/BLS certifications at hire
• Valid Oregon driver's license and personal transportation
• Bilingual candidates encouraged to apply, with a 5% differential for bilingual Spanish/English

Perks and Benefits:

• 100% employer-paid medical, dental, and vision for employees and families
• 3% employer-matched retirement plan
• FireMed emergency medical membership
• 13 paid holidays + generous PTO (starting at 15 days/year)
• Summer Fridays and a weekly self-care hour
• Monthly events and wellbeing activities organized by our employee-led Resiliency committee
• Sabbatical opportunity after 5 years of service

Work Environment and Hours:

This position is based in an office setting. Hours are 8:00 a.m. - 5:00 p.m., Monday through Friday.