Medical Assistant Care Coordinator

PSW; Olympia (WA); On-site; USD 36,000 - 47,000; Full time

Job summary

PSW seeks a Medical Assistant Care Coordinator in Olympia, WA to provide care coordination for Medicaid populations and reduce avoidable ED visits. You will engage clients by phone, virtual meetings, or in-person during ED or provider visits, and connect them to needed services in alignment with program guidelines.

Responsibilities include outreach to high utilizers, scheduling appointments, coordinating with behavioral health services, documenting in population health platforms, and meeting

Qualifications

• 3 years of experience supporting care coordination.
• Knowledge of Medicaid benefits in Washington state.
• Strong communication and interpersonal skills.

Responsibilities

• Outreach to high utilizer population to support care coordination.
• Meet clients during emergency department visits or via alternative methods.
• Coordinate with clients, families and social agencies.
• Schedule appointments with program professionals.
• Identify health barriers and client goals.
• Assist with forms and applications (e.g., Medicaid).
• Document services and ensure regulatory compliance.

Skills

Medicaid knowledge

Care coordination

MS Office

Communication skills

Interpersonal skills

Travel willingness

Education

High school diploma

Current Medical Assistant License

Community Health Worker training

Tools

MS Word

Excel

Job description

• Location 1300 EVERGREEN PARK DR SW,OLYMPIA, WA, 98502-5509,United States
• Base Pay $26.00 - $34.00 / Hour
• Job Category Clinical Operations
• Employee Type Full Time Non Exempt
• Required Degree High school
• Manage Others No

Summary / Objective:

The Medical Assistant Care Coordinator will be responsible for providing care coordination services for a Medicaid population. The objective will be to provide care coordination services for those high utilizers of avoidable Emergency Department (ED) visits to identify gaps in social determinates of health and provide access to healthcare services to improve health outcomes and reduce utilization trends. The Medical Assistant Care Coordinator will engage clients by phone, virtual meetings, or in person during ED visits, inpatient, or provider visits according to program guidelines for engagement. The Medical Assistant Care Coordinator will provide support to the client to identify care coordination and social determinates of health needs to connect the client to appropriate services. The Medical Assistant Care Coordinator will work with behavioral health services to refer clients as needed and collaborate to achieve client healthcare goals and reduce ED utilization trends.

Essential Functions:

• Conducts outreach, engagement and education activities to high utilizer population to support care coordination services.
• Meets clients during emergency department visits that are not engaged by alternative methods such as phone calls.
• Provides liaison services between clients, potential clients, family members and other social agencies.
• Assists in scheduling appointments for clients to meet with program professionals.
• Identifies health barrier information as well as patient identified goals.
• Promotes the skills needed by clients and families needed to effectively navigate the health care system. Advocate for clients’ unable to advocate for themselves.
• Assists clients and their families in completing forms and applications to receive services, including but not limited to Medicaid applications.
• Assists clients and their families in achieving identified health improvement and stabilization goals.
• Builds collaborative relationships within and outside of PSW.
• Develops a high level of expertise in existing resources and support services available to seniors.
• Participates as a successful member of multi-disciplinary team, understanding the value of individual work styles, roles and standards.
• Ensures that all documents and reports are compliant with regulatory requirements and meet PSW, HIPPA and health plan standards for content and timeliness:
  • Documents services in population health platform that meets organizational and program guidelines
  • Participates in required training courses and attends Department team meetings.
  • Remains informed of industry trends and common issues faced by health compromised services.

Knowledge/Skills/Abilities:

• Knowledge of Medicaid benefits available in Washington state.
• Experience in supporting transitional care services to reduce avoidable utilization.
• Maintain a pleasant, professional and approachable demeanor always.
• Flexible and willing to work in a dynamic and evolving role according to individual patient and program demands.
• Proactive team player, strong follow-through, quick decision-making abilities and abilities to problem solve.
• Interpersonal skills, with the ability to build strong relationships at all levels.
• Meet clients “where they are at” without judgment and criticism.
• Aware of own personal values and biases and able to work with clients with different values and belief systems.
• Experience, comfort and skill in working with crisis and conflict resolution.
• Experience working with culturally diverse communities and families
• Strong verbal and written communication skills with customers, supervisors and co-workers.
• Strong organizational, time management and prioritization skills.
• Basic knowledge of appropriate boundaries and limits around personal self-disclosure when working as a provider of health and support services.
• Self-starter. Ability to set priorities and keep to projected schedules.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook) including being able to effectively maintain written and computer records in accordance with regulatory agencies.
• Is aware of and supports strategic plans that ensure department and/or company objectives and goals are obtained. Implement new policies, procedures and company initiatives as assigned and ensure all areas are maintained in accordance with company policy, state, federal and plan regulatory mandates.

Required Education and/or Work Experience:

• 3 years of experience of supporting care coordination
• Knowledge of Medicaid and benefits

Preferred Education and/or Work Experience:

• Experience in a medically related field.
• Experience, training and sensitivity to the wide range of psycho-social, environmental and societal barriers to health.
• Knowledge of insurance and Medicare benefits, managed care and / or coding.
• Completion of Washington State Department of Health Community Health Worker Training Program
• Community Health Worker experience

Required Certificates, Licenses and Registrations:

• Valid driver’s license and insurance in state of residence and ability to travel as required to perform duties.
• Current Medical Assistant License
• Community Health Worker training

Requirements:

Pre-Employment Drug Screening

This position involves travel to perform duties and therefore is subject to our Pre-Employment Drug Screening Policy. All final candidates will be required to pass a five-panel drug screening prior to their official start date. The pre-employment drug screen will be scheduled by PSW at a certified laboratory.

Current Vaccination Status

To ensure compliance with patient-facing healthcare systems facility access requirements and to promote patient and employee safety, PSW mandates immunization documentation for designated roles prior to employment for new employees and prior to facility access for current employees.

*PSW does not typically hire at the top of the pay range *