Medical Assistant (Bilingual)

Kaiser Permanente Northwest; Hillsboro (OR); On-site; USD 41,000 - 48,000; Part time

Job summary

Kaiser Permanente Northwest in Hillsboro, Oregon seeks a Medical Assistant to support clinicians and the health care team in delivering quality patient care. The role involves direct and indirect patient care, clinical tasks, documentation in the EMR, and following established protocols under supervision.

This part-time position emphasizes accuracy, communication, and teamwork in a fast-paced ambulatory setting.

Qualifications

• Graduate of an accredited Medical Assistant program.
• Basic Life Support (BLS) certification.
• Ability to obtain Kaiser Permanente Medication Administration Competency within 90 days.
• Demonstrated communication and customer service skills.
• Ability to work independently and manage priorities under pressure.

Responsibilities

• Prepares and organizes patient visits with required tests and records.
• Collects subjective and objective data during visits.
• Documents data in electronic medical records according to protocols.
• Provides after-visit, follow-up, and self-care instructions as directed by clinician.
• Assists with a range of clinical tasks under supervision.

Skills

Interpersonal skills

Communication

Customer service

Problem solving

Education

Graduate of an accredited Medical Assistant program

Job description

Job Summary

Participates with the Health Care Team in delivering quality and customer focused health care to patients in a manner that reflects Kaiser Permanentes mission, vision and values. Provides clinical and administrative support to clinicians and other health care team members to offer a variety of health care services to patients. Clinical duties involve both direct (in person) and indirect (via phone or on-line) patient care activities requiring both simple to complex clinical knowledge and skills. As appropriate to the positions scope of authorized duties, the MA is expected to have competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills in order to meet patient needs and contribute to a positive care experience and work environment. Works under the clinical supervision of the clinician for patient care activities, and under the general direction of the designated manager/supervisor.

Essential Responsibilities

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• Clinical Tasks: These job tasks provide patient care & are to be performed competently, consistently, accurately & according to established regional/departmental clinical protocols, policies & procedures & standards. They are:
• Prepares & organizes patients office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) & order entries are ready for clinician review prior to appointment time..
• Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) & objective (e.g. vital signs, height, weight, etc.) data related to patients reason for visit (i.e. chief complaint, presenting symptoms or procedure).
• Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify & address health maintenance/care gaps with patient & alerts clinician on those that require his/her attention.
• Recognizes signs & symptoms of common medical illnesses, abnormal versus new/existing & reports to clinician. Alerts clinician on signs & symptoms requiring immediate attention & respond to directions per clinician
• Prepares patient for actual visit/procedure prior to clinicians exam during rooming-in process.
• Assures exam/procedure room contains appropriate supplies, equipment, forms & educational materials are available & ready for use during visit/procedure. Checks equipment are in safe working order & cleans room after use.
• Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician.
• Use KP HealthConnect & other information systems to document all pertinent data & outcomes of patient care according to standardized procedures & policies such as & not limited to the use of SBAR, KP HealthConnect smarttools, etc. Updates demographic or historical clinical data gathered in the electronic medical record.
• Clinical Procedures: Performs diagnostic tests, therapies & procedures within scope of authorized duties competently & with maintenance of proficiency according to: a) specific department standards on core clinical tasks (see departments list of core skills); b) application of knowledge & skills appropriate to developmental age of patient;; & c) established policies such as & not limited to patient safety, aseptic & sterile techniques & infection control. Examples of categories of clinical tasks are as follows:
• Screening tests - e.g. vital signs, vision, hearing, developmental, LOPS, pain, etc.
• Diagnostic tests - e.g. urine dips, spirometry/peak flow, bladder scan, finger sticks for glucose, O2 saturation rate, etc.
• Medication administration via oral, topical, otic, rectal, vaginal, IM, SubQ, intradermal, ophthalmic, inhalation & nasal routes
• Wound care - e.g. routine dressing changes, staple/suture removal, cleansing/flushing of wounds
• Application and/or removal of orthopedic appliances & other devices - e.g. splints, slings, orthotics, cast, crutch mgmt, anti-embolic stockings measurement, procedural safety restraints, etc.
• Minor surgical procedures assist - e.g. biopsies, excisions, insertion of devices, D & C, etc.
• Lab specimens collection & labeling - e.g. nose, throat, wound, application of U-bag, etc.
• Irrigations - e.g. eye, ear
• Ambulate/transfer of patient using lift equipment.
• This job description is not all encompassing.

Job Summary

Participates with the Health Care Team in delivering quality and customer focused health care to patients in a manner that reflects Kaiser Permanentes mission, vision and values. Provides clinical and administrative support to clinicians and other health care team members to offer a variety of health care services to patients. Clinical duties involve both direct (in person) and indirect (via phone or on-line) patient care activities requiring both simple to complex clinical knowledge and skills. As appropriate to the positions scope of authorized duties, the MA is expected to have competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills in order to meet patient needs and contribute to a positive care experience and work environment. Works under the clinical supervision of the clinician for patient care activities, and under the general direction of the designated manager/supervisor.

Essential Responsibilities

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• Clinical Tasks: These job tasks provide patient care & are to be performed competently, consistently, accurately & according to established regional/departmental clinical protocols, policies & procedures & standards. They are:
• Prepares & organizes patients office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) & order entries are ready for clinician review prior to appointment time..
• Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) & objective (e.g. vital signs, height, weight, etc.) data related to patients reason for visit (i.e. chief complaint, presenting symptoms or procedure).
• Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify & address health maintenance/care gaps with patient & alerts clinician on those that require his/her attention.
• Recognizes signs & symptoms of common medical illnesses, abnormal versus new/existing & reports to clinician. Alerts clinician on signs & symptoms requiring immediate attention & respond to directions per clinician
• Prepares patient for actual visit/procedure prior to clinicians exam during rooming-in process.
• Assures exam/procedure room contains appropriate supplies, equipment, forms & educational materials are available & ready for use during visit/procedure. Checks equipment are in safe working order & cleans room after use.
• Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician.
• Use KP HealthConnect & other information systems to document all pertinent data & outcomes of patient care according to standardized procedures & policies such as & not limited to the use of SBAR, KP HealthConnect smarttools, etc. Updates demographic or historical clinical data gathered in the electronic medical record.
• Clinical Procedures: Performs diagnostic tests, therapies & procedures within scope of authorized duties competently & with maintenance of proficiency according to: a) specific department standards on core clinical tasks (see departments list of core skills); b) application of knowledge & skills appropriate to developmental age of patient;; & c) established policies such as & not limited to patient safety, aseptic & sterile techniques & infection control. Examples of categories of clinical tasks are as follows:
• Screening tests - e.g. vital signs, vision, hearing, developmental, LOPS, pain, etc.
• Diagnostic tests - e.g. urine dips, spirometry/peak flow, bladder scan, finger sticks for glucose, O2 saturation rate, etc.
• Medication administration via oral, topical, otic, rectal, vaginal, IM, SubQ, intradermal, ophthalmic, inhalation & nasal routes
• Wound care - e.g. routine dressing changes, staple/suture removal, cleansing/flushing of wounds
• Application and/or removal of orthopedic appliances & other devices - e.g. splints, slings, orthotics, cast, crutch mgmt, anti-embolic stockings measurement, procedural safety restraints, etc.
• Minor surgical procedures assist - e.g. biopsies, excisions, insertion of devices, D & C, etc.
• Lab specimens collection & labeling - e.g. nose, throat, wound, application of U-bag, etc.
• Irrigations - e.g. eye, ear
• Ambulate/transfer of patient using lift equipment.

Basic Qualifications

N/A

Education

• - Graduate of an accredited Medical Assistant program.

License, Certification, Registration

• Basic Life Support

Additional Requirements

• - Employees must be able to successfully obtain Kaiser Permanentes Medication Administration Competency Certification within 90 days of employment as a Medical Assistant.
• - Demonstrated interpersonal and customer service skills (Assessment required for external candidates).
• - Demonstrated communication (written and oral) skills.
• - Demonstrated literacy in using computers and keyboarding.
• - Skills in problem-solving, setting priorities and using good judgment for decisions.
• - Ability to work independently and efficiently under pressure.
• - Final candidate must pass pre-employment language skill assessment administered over the phone by Kaiser Permanente.
• - Upon hire, must take the next available Kaiser Permanente Qualified Bilingual Staff (QBS) training for continued employment.

Preferred Qualifications

• - One (1) to two (2) years in a medical assistant position to assigned departments clinical area (e.g. Pediatrics, FP/IM, OB/Gyn, Surgery, Dermatology, Neurology, Cardiology, etc.) within an ambulatory care setting preferred.
• - Current National Medical Assistant Certification preferred.
• - Demonstrated clinical knowledge and procedural skills and/or documented trainings in assigned departments clinical area within the last one (1) to three (3) years preferred.
• - Familiarity in documenting in an electronic medical record system preferred.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Primary Location: Oregon,Hillsboro,Sunset Medical Offices

Scheduled Weekly Hours: 36

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri,

Working Hours Start: 07:45 AM

Working Hours End: 05:15 PM

Job Schedule: Part-time

Job Type: Standard

Worker Location: Onsite

Employee Status: Regular

Employee Group/Union Affiliation: W06|SEIU|Local 49

Job Level: Entry Level

Department: Sunset Medical Center - Primary Care- HC Team 1 - 1008

Pay Range: $29.99 - $34.96 / hour

Travel: No

Work Setting: Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.