Medical Assistant - Back Office

Planned Parenthood California Central Coast; San Luis Obispo (CA); On-site; USD 30,000 - 43,000; Full time

Job summary

Planned Parenthood California Central Coast (PPCCC) is seeking a patient intake specialist focused on reproductive health services. You will assist clients, maintain records, and deliver friendly, non-judgmental customer service in a bilingual environment.

Strong communication and the ability to relate to diverse communities are essential, as is willingness to travel within PPCCC's geographic area for coverage.

Qualifications

• Medical Assistant Certification is required.
• Excellent written and verbal communications.
• Ability to relate to diverse communities.
• Valid California Driver's license, reliable transportation and appropriate insurance
• Must be able to travel within PPCCC geographic area (Thousand Oaks to San Luis Obispo)

Responsibilities

• Adhere to Planned Parenthood California Central Coast policies, procedures, and protocols.
• Maintain patient records, checking for completeness, errors, signatures
• Work to ensure patient satisfaction. Establish rapport with clients, remaining cognizant of and responsive to needs for medical and educational care delivered in a professional, expedient manner.
• Provide patient education regarding reproductive, abortion & sterilization services.
• Participate as a member of the health care team. Attend all staff meetings, educational programs, conferences, and meetings as required.

Skills

Excellent written and verbal comms

Bilingual Spanish/English

Customer service mindset

Education

Medical Assistant Certification

Job description

Planned Parenthood California Central Coast (PPCCC) is an equal opportunity employer, we welcome all applicants regardless of their race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender identity, gender expression, age, sexual orientation, military or veteran status, and all other protected categories by applicable law.

PPCCC is a trusted provider of high-quality, affordable reproductive health care along California's Central Coast. Each year, PPCCC provides 28,000 people on the central coast with health care services; including sexually transmitted infection testing and treatment, birth control, breast and cervical cancer screenings, vasectomies, and safe and legal abortion care at our six health center locations. PPCCC also provides comprehensive sexuality education programs to help adults and teens make healthy decisions, prevent unintended pregnancies, and avoid sexually transmitted infection.

JOB SUMMARY

Primarily responsible for activities related to clients seeking reproductive services specifically patient intake for reproductive health services. Must be able to work on computers and assist clients in a patient, non-judgmental, empathetic manner and provide excellent customer service with a tone that is nurturing and accommodating to all.

Essential Functions

• Adhere to Planned Parenthood California Central Coast policies, procedures, and protocols.
• Maintain patient records, checking for completeness, errors, signatures
• Work to ensure patient satisfaction. Establish rapport with clients, remaining cognizant of and responsive to needs for medical and educational care delivered in a professional, expedient manner.
• Provide patient education regarding reproductive, abortion & sterilization services.
• Participate as a member of the health care team. Attend all staff meetings, educational programs, conferences, and meetings as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Medical Assistant Certification is required.
• Excellent written and verbal communications.
• Ability to relate to diverse communities.
• Valid California Driver's license, reliable transportation and appropriate insurance
• Must be able to travel within PPCCC geographic area (Thousand Oaks to San Luis Obispo)

LANGUAGE SKILLS

English-Spanish-Mixteco trilingual skills are desirable.

Planned Parenthood California Central Coast's (PPCCC's) compensation philosophy supports the organization’s mission, vision, and values. Each position has a salary based on market value and the organization’s pay levels. The starting salary for this position is $ 26.57/hour with the opportunity for advancement. As part of our commitment to pay equity, PPCCC does not negotiate salaries.

Pay Differential: $1.00/hour bilingual Spanish/English differential pay is offered upon passing the language assessment test.