Medical Assistant, Ambulatory Float Pool, 40 Hours, Days

UMass Memorial Health; Worcester (MA); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is hiring for a non-exempt Medical Assistant in Worcester, MA. The role supports patient flow, performs vital signs, EKGs, phlebotomy, injections, and routine clinic procedures while ensuring accurate documentation and communication with licensed clinicians.

The position requires a High School diploma, BLS certification, and a MA-approved Medical Assistant credential. Work hours are 9:00am–5:00pm, Monday–Friday, with a 40-hour schedule and potential signing bonus

Qualifications

• High School Diploma or equivalent.
• Current BLS/HS certification required or obtainable within 3 months of hire.
• Medical Assistant credential approved by MA Dept. of Health.
• Equivalent combination of education and experience may be substituted.

Responsibilities

• Escort patients, record vital signs, and document patient status.
• Perform EKGs, phlebotomy, and POC tests per clinic standards.
• Assist with injections, examinations, and lab result review.
• Maintain clean rooms, equipment, and inventory, and process prescriptions.
• Coordinate with insurers for coverage, pre-authorizations, and referrals.
• Collect co-pays and maintain patient records in the EMR.

Education

High School Diploma or equivalent

Current Basic Life Support (BLS) or Heart Saver (HS) certification

Medical Assistant credential

Equivalent combination of education and experience

Job description

Exemption Status:

Non-Exempt

Hiring Range:

$20.60 - $31.94

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

9:00am - 5:00pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 0156 Ambulatory Float Pool

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

• 1. Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc. Collects and documents patient health status, history, and documents and monitors patient progress following standard procedures.
• 2. Performs EKG's, phlebotomy, Point of Care (POC) tests according to clinic/office standards.
• 3. May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice.
• 4. Assists in performing routine physical examination or clinical procedures.
• 5. Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate.
• 6. Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines. Sets up/prepares rooms based on patient care requirements. Assists in the setup, maintenance, disassembly, and cleaning of patient equipment.
• 7. Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.
• 8. Operates the sterilization/cleaning systems, as necessary.
• 9. Assists in moving, lifting, positioning, and transporting patients as directed following policy standards. Utilize proper safety techniques and body mechanic in all work-related activities.
• 10. Follows procedures for arriving patients and scheduling appointments.
• 11. Assists with patient admissions, transfers, and discharge procedures.
• 12. Maintains assigned office and/or clinical supplies. Assure accurate inventory of supplies based on approved levels. Rotate stock as required. Initiate requisitions for re-supply or special items.
• 13. Maintains logs, organizes patient care chart, and/or maintains medical records. May enter data or retrieve medical information from the electronic medical record.
• 14. Processes prescription and refills as directed per procedure.
• 15. Performs a variety of clerical duties per office/clinic protocol such as typing, filing, scheduling appointments, generating letters and form preparation, receiving/returning/directing phone calls per office/clinic protocol, and documenting in patient record as required or directed.
• 16. Collaborates with insurers to verify coverage, eligibility and coverage, prior authorizations for procedures, medications, and tests as needed. Follow guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
• 17. Collects co-payments from patients for visits and maintain records.

Standard Staffing Level Responsibilities:

• 1. Complies with established departmental policies, procedures, and objectives.
• 2. Attends variety of meetings, conferences, seminars as required or directed.
• 3. Participates in the use of Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Maintains, regular, reliable, and predictable attendance.
• 7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

• 1. High School Diploma or equivalent.
• 2. Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association or American Red Cross. If not available upon hire, a BLS/HS must be obtained within 3 months from date of hire. If certification is not obtained within 3 months of hire, the employee may be terminated or employee may apply for another position for which they meet the minimum qualifications.
• 3. Medical Assistant credential, approved by the Massachusetts Department of Health (ARMA, NHA, etc.).
• 4. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Physical Demands and Environmental Conditions:

Position requires work indoors in a patient care office or clinic environment. Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds. Work is of medium demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.