Medical Assistant (70311)

United Digestive; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

United Digestive in Savannah, GA seeks a Medical Assistant to support physicians and staff with clinical, clerical, and organizational tasks around patient care.

You will manage patient charts, coordinate testing, assist with in-office procedures, and ensure accurate EMR documentation and communication with patients and physicians.

Strong customer service, reliability, and clear communication are essential; gastroenterology experience is preferred but not required.

Qualifications

• Current CMA or RMA certification or equivalent experience.
• CPR certification preferred to support patient safety.
• Experience in gastroenterology is preferred.

Responsibilities

• Assist physicians and staff with clinical and clerical tasks.
• Manage patient charts and EMR data entry.
• Schedule procedures and communicate results to patients.
• Prepare exam rooms and maintain infection control.
• Provide patient education and respond to inquiries promptly.
• Ensure HIPAA compliance and confidentiality.

Skills

Customer service

Communication

Punctuality

Team collaboration

Education

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)

CPR certification preferred

Tools

EMR systems

Microsoft Office

Job description

Job Details: Job Location: CDLH - Savannah - Savannah, GA 31404, Position Type: Full Time, Education Level: High School or GED, Travel Percentage: As needed for business requirements., Job Category: Patient Facing - Clinical,

General Summary of Duties

United Digestive’s (UD) Medical Assistant is responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Manages patient charts and assumes responsibility for resolving patient requests including test results, prescription refills, and general healthcare questions.

REPORTS TO: Practice Manager

Responsibilities

Duties include but are not limited to:

• Monitors schedule and organizes patient flow for physician office visits or in-office procedures
• Accompanies patients to exam room, triages, collects patient history, and provides physical assessments as delegated by the physicians
• Schedules and obtains results for testing, procedures, and other services as ordered by the physician; interprets and accurately communicates results to physicians and patients as necessary
• Performs or assists physician with in-office ancillary services, procedures, and specialty services
• Manages patient charts to ensure clinical information is complete, including scanning forms into the EMR in a timely manner
• Prepares charts in the EMR prior to the physician visit according to practice process
• Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date
• Enters requests for prescription refills into the EMR
• Performs upkeep for exam rooms with regards to sterilization and infection control, supplies, and equipment
• Accurately provides or counsels patients and/or relatives with pertinent information regarding medical treatment or procedures
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Practice Manager
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or other duties as directed by the Practice Manager
• Performs any other duties and/or special projects as assigned

Required Education, Skills & Experience

Current Certified or Registered Medical Assistant, or equivalent experience required; CPR certification preferred; 2-3 years of specialty clinical experience, gastroenterology experience preferred. Medical Assistant must be computer literate and able to operate various healthcare systems and multiple Microsoft Office applications.

Additional Skills and Experience

Medical Assistant must have or be able to:

• Provide a high level of customer service at all times
• The ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated
• Work under pressure; assess, respond to, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, EMR messaging, and in-person
• Interpret and apply clinical and non-clinical policies and procedures
• Be reliable, punctual, and able to work independently

Physical/Mental/Environmental Demands

Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate.