*Medical Assistant - $3,000 sign-on bonus!

Martin’s Point Health Care; Portsmouth (NH); On-site; USD 35,000 - 43,000; Full time

Job summary

Martin’s Point Health Care seeks Clinical Support staff to collaborate with care teams, enhance patient relationships, and manage visit workflows. You will pre-plan patient visits, assist with rooming and documentation, and coordinate with RN leadership to support population health initiatives.

The role requires a high school diploma, BLS and MA/LPN qualifications depending on level; immunization and phlebotomy duties may be involved as per licensure.

Qualifications

• High School diploma or equivalent required.
• MA certification preferred for Clinical Support I; active license/certification required for II.
• LPN license required for Clinical Support II; ability to perform under licensure constraints.

Responsibilities

• Facilitate patient-centered visits with proper screening and documentation.
• Ensure consults and charts are scanned and communicated before patient contact.
• Assist provider with desktop reviews and population health management functions.
• Coordinate provider desktop activities including lab results, calls, orders, and outreach.
• Triage patients per protocols and deliver direct patient care per clinical guidelines.
• Prepare exam rooms, ensure equipment operability, and maintain supplies.
• Provide patient education and participate in staff orientation and training.
• Maintain and update clinical skills through ongoing education.

Skills

Vital signs

EKGs

PFTs

Documentation

Patient education

Education

High School diploma or equivalent

MA certification (AAMA/AMT/NHA/NCCT)

LPN license

Tools

Health Matrix

Electronic health records

Job description

Join Martin’s Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of“people caring for people,” Martin’s Point employees are on amission to transform our health care system while creating a healthier community. Martin’s Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin’s Point has been certified as a “Great Place to Work” since 2015.

Position Summary

Clinical Support staff work collaboratively with all members of the care team providing world class service to both the patients and staff of Martin’s Point.

This is accomplished by:

• Working to actively enhance patient relationships and loyalty
• Pre-planning for patient visits
• Managing visit cycle time, office workflows, and patient access (phone, scheduling)
• Assisting assigned provider and care team with rooming and patient care procedures, including electronic documentation
• Coordinating patient activities that support managing the targeted population’s health

Clinical Support staff will receive day-to-day clinical direction from the on-site RN Clinical Operations Leads, Clinical Managers or Clinical Quality Specialists

Job Description

Key Outcomes:

• Facilitates patient-centered visit by ensuring proper screening, documentation, and/or testing has been completed.
• Ensures all consults and charts are scanned, downloaded and communicated in preparation for patient contact.
• With provider supervision, work in provider desktop, review and assist in Health Matrix and other population health management functions.
• Coordinates and manages provider’s desktop activity (i.e., lab result reporting, phone calls, order entry, RX processing, and outreach efforts) following standard processes and protocols in oversight of meeting provider and patient needs.
• Triages as directed by protocols.
• Performs direct patient care services in accordance with clinical protocols in a patient-centered manner.
• Ensure provider schedule meets the needs of patients (visit and non-visit).
• Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes.
• Performs and documents necessary ancillary tests such as EKGs, PFTs, Peak Flow Rates, Rapid Strep, HCG’s, Glucose Checks, INR’s, and H. Pylori Testing. May perform various waive lab tests as ordered by provider. Performs and documents lab specimen collection/processing, eye screening and audiology screening in accordance with current protocols and policies.
• Depending on level of licensure, may administer immunizations, allergy shots and medications in accordance with current protocols ensuring level and scope of practice standards.
• Ensure exam rooms are prepared for patient visits, including equipment operability, supply inventory, and cleanliness utilizing standard stocking procedures.
• Ensure patient care equipment operates in accordance with quality standards.
• Provides patient education in support of patient visit and ongoing care.
• Assist with orientation and training of new staff members.
• Maintain clinical/technical skills and knowledge through ongoing development and continuing education.
• See attached Scope of Practice Addendums related to certification and licensure.

Education/Experience:

• High School diploma or equivalent
• For Clinical Support I : Must hold a current MA certification by AAMA, AMT, NHA or NCCTand retain active certification for duration of employment. Completion of a two year accredited Medical Assistant Program/Associate Degree is preferred.
• For Clinical Support II : Completion of Licensed Practical Nurse program and an active, unrestricted LPN license required.
• Basic Life Support (BLS) certification is required
• Related experience in a physician’s office, medical setting or outpatient clinic required.

Clinical Skills, Knowledge and Abilities - Demonstrated ability to:

• Identify necessary equipment and materials for patient visits
• Room patients in accordance with established protocol and visit purpose
• Obtain and record vital signs.
• Prepare and conduct EKGs, PFTs, eye and auditory screening, and ear lavage
• Assist patient with peak flow
• Prepare patient health information via electronic records
• Schedule patient appointments
• Proper preparation of lab specimens
• Perform and document immunizations and injections
• Administer allergy shots; assess patient response (with or without provider direction depending on license) and document.
• Perform prescription refill per protocols
• Report lab results per protocol

Scope of Practice for Clinical Support I (aligned with Medical Assistant)

MAs work under the license of their supervising physician. MA’s may report to Clinical Leadership staff for tasks that do not require clinical judgment. Tasks requiring clinical judgment and health counseling must be overseen by the physician they are supporting.

• MA’s may assist Physicians, Physicians Assistants and Nurse Practitioners with patient preparation and treatment, patient chart organization, dissemination of reports; referrals, telephone calls, inventory, ordering and general organization.
• MA’s may be required to have an authorization by the state to perform needle injections and venipunctures. MA’s may be required to demonstrate knowledge and demonstrate competence in vaccine/medication administration prior to and/or ongoing in their regular assignment of duties.
• Some states require that the medical assistants who draw blood for lab tests are certified and have passed a practical exam as part of phlebotomy training.
• Duties vary according to state law and include taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting during diagnostic examinations.
• Medical assistants collect and prepare laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments.
• MA’s may instruct patients about medications and special diets as directed, prepare and administer medications as directed, authorize drug refills according to protocols as directed, telephone prescriptions to a pharmacy, draw blood, prepare patients for X-rays, take electrocardiograms, remove sutures, and change dressings.
• MA’s serve as direct link and communicator between patient and other health care professionals.
  Pay Range:$25.33 - $31.29The pay range above reflects the anticipated base pay range based on a full-time position. Actual compensation will be determined based on factors such as experience, skills, qualifications, and other job-related considerations. Employees may also be eligible for additional compensation, including incentive or commission-based programs, where applicable and subject to the terms of the relevant plan.In addition to base compensation, we offer a comprehensive benefits package including medical, dental, vision, retirement savings with employer contributions, paid time off (including volunteer time off!), pie day, and other employee benefits.

This position is not eligible for immigration sponsorship.

We are an equal opportunity/affirmative action employer.

Martin’s Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]

Do you have a question about careers at Martin’s Point Health Care? Contact us at: [e-mail]