Medical Assistant 1

200 UM Corp (Enterprise); United States; On-site; USD 36,000 - 52,000; Full time

Job summary

The Medical Assistant (MA) role at the University of Miami supports licensed physicians by delivering hands-on patient care and performing multi-skilled tasks within regulatory standards and institutional policies. The MA works under supervision to assist in clinical procedures, documentation, and patient education in a culturally competent manner.

Core duties include preparing exam rooms, taking vital signs, collecting specimens, performing basic labs, and maintaining patient records.

Responsibilities

• Abides by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information.
• Demonstrates knowledge of basic medical terminology.
• Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed.
• Understands the importance of medical and surgical asepsis.
• Prepares patients for physician’s care with basic instruction and information regarding examination procedures.
• Performs routine laboratory tests.
• Performs vital signs, EKG, phlebotomy, and document in patient’s medical record.
• Observes and reports patient’s signs or symptoms changes.
• Administrates medication safely as directed by the physician.
• Assists in patient care activities such as walking.
• Escorts and transports patients to various hospital locations.
• Cleans and/or sterilizes medical instruments while observing principles of sterile technique.
• Schedules patients for tests and completes required forms for laboratory work.
• Provides patient with provider’s care instructions and information.
• Maintains accurate and complete patient records and documentation.
• Orders, stocks, and inventories supplies, and assists in performing clerical duties.
• Adheres to University and unit-level Policies & Procedures and safeguards University’s assets.

Job description

CORE JOB SUMMARY

The Medical Assistant (MA) 1 will perform multi-skilled tasks to assist the medical providers. The MA shall assist patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence based standards of quality, safety, and service. The MA provides hands-on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician. The physician in charge may delegate the tasks to oversee the MA to a Nurse or Designee in charge of the unit/clinic. The MA shall adhere to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. The MA provides care within the philosophy, mission, vision, and values, as well as within the policies and procedures of the Department of Nursing and the University of Miami. As a professional, monitors the quality of care provided and nurtures a compassionate and healing environment. The MA works directly with the Nurse Manager/Nurse Supervisor/Charge Nurse and/or the Designee in charge of the Unit or Clinic to ensure a safe delivery of care that supports the UHealth mission.

CORE JOB FUNCTIONS

Caring Science: The Medical Assistant (MA) provides overall care with loving kindness. As a member of the team, the MA will utilize creative methods to support patient’s individual needs and respect patient’s spiritual beliefs, faith, and practices. Encourages patients to speak honestly about their feelings, no matter what they are feeling. The MA creates a safe comfortable environment that allows the patient to heal physically and spiritually. Establishes a trusting relationship by creating and maintaining a conducive climate for healing by being authentically present to the patient and family, identifying and managing discomforts, providing emotional support.

Organization and Work Role Functions: Prioritizes and integrates multiple requests and work expectations by performing tasks appropriately, in a timely manner safely and professionally. Communicates clearly and in a timely manner to patient and family, as well as the appropriate team members. Seeks assistance when needed. Contributes to team building by participating in unit/clinic programs and meetings. Commits to positive morale, using constructive and effective conflict resolution skills. Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments. Attains educational knowledge and competencies that reflects current clinical practice skills. Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments. Ensures compliance with all State and Federal regulatory guidelines to include Health Insurance Portability and Accountability Act (HIPAA). Meets diverse communication needs of patients with Limited English Proficiency (LEP).

Professional Practice: Performs professionally within their clinical scope of practice skills utilizing State, Federal, and University of Miami’s standards, guidelines, relevant statutes, rules, and regulations. Incorporates protocols and standards of care into daily practice. Accepts and provides focused constructive feedback and guidance with loving kindness in a manner that provides growth and maintains self-esteem.

Core Duties:

• Abides by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information.
• Demonstrate knowledge of basic medical terminology.
• Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed.
• Understands the importance of medical and surgical asepsis.
• Prepares patients for physician’s care with basic instruction and information regarding examination procedures.
• Performs routine laboratory tests.
• Perform vital signs, EKG, phlebotomy, and document in patient’s medical record.
• Observes and reports patient’s signs or symptoms changes.
• Administers medication safely as directed by the physician.
• Assists in patient care activities such as walking.
• Escorts and transports patients to various hospital locations.
• Cleans and/or sterilizes medical instruments while observing principles of sterile technique.
• Schedules patients for tests and completes required forms for laboratory work.
• Provides patient with provider’s care instructions and information.
• Maintains accurate and complete patient records and documentation.
• Orders, stocks, and inventories supplies, and assists in performing clerical duties.
• Adheres to University and unit-level Policies & Procedures and safeguards University’s assets.
• *Note: Designee in charge of the unit shall assign specific functions and competencies pertinent to the unit. Physician in charge shall review and sign-off all Medical Assistant’s competencies and evaluations.
• Important Note: Medical Assistants (MA) working in Hospital-based units will not perform any type of medication administration.

DEPARTMENT SPECIFIC FUNCTIONS

1. Confirm valid signed and dated informed consent for each research participant from P.I. and/or their representative before beginning any part of the study.
2. Provide direct research participants hands‑on care in conducting the clinical study components according to the protocol (e.g., phlebotomy, frequent blood or another sampling, anthropometric measures, etc.).
3. Assist with scheduling participant appointments to the CTRS sites and coordinating visits with other professional services.
4. Measuring and recording vital signs (blood pressure, temperature, pulse, etc.).
5. Assisting the physician or nurse with examinations and minor procedures.
6. Preparing and maintaining examination rooms.
7. Responsible for accurately collecting, handling, preparing, and shipping research specimens as required by the individual study protocol.
8. Responsible for providing complete and timely reporting of pertinent clinical findings and results to PIs and/or study physicians.
9. Act as liaison between CTRS site and study participants, Investigators, and/or study personnel.
10. Maintain accurate site documentation, including physician orders, nursing flowsheets, samples, and shipment logs.
11. Participate in Site Initiation Visits (SIV) as required by the study team and/or sponsor.
12. Attending CTRS In-Services for study protocols and team meetings.
13. Maintain cost‑effectively an appropriate inventory of clinical supplies for each CTRS site.
14. Submit required and requested documentation in a timely and complete fashion.
15. Review/onboard clinical research protocols - laboratory manuals.
16. Maintain compliance with the University of Miami and all Governing agency guidelines, policies, regulations, and requirements.
17. The position requires mobility across different buildings within walking distance. It also requires support at various UHealth satellite locations as needed.
18. Completes mandatory education and training that includes a review of specific needs and other competencies required by the University of Miami and UHealth system and other pieces of training. – ULearn, Citi Training, Bio Safety, Lab Safety, OSHA, HIPPA.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth‑University of Miami Health System, South Florida's only university‑based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System (UHealth) have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.