Medical Assistant

HEALTH HAVEN; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Plans

Dental Insurance

Vision Insurance

Life Insurance

EAP

Paid Vacation

Paid Sick Time

Paid Holidays

Referral Program

Growth Opportunities

Job summary

Health Haven is seeking an experienced Medical Assistant to support behavioral health care delivery and clinical operations. You will assist with patient intake, vitals, room preparation, and documentation, while collaborating with psychiatrists, APPs, and staff to ensure a high-quality patient experience.

You will engage in injection administration and Spravato support within scope, help coordinate referrals, and promote efficient clinic workflows in a fast-paced environment.

Qualifications

• Experience as Medical Assistant in behavioral health or similar settings.
• Comfortable providing clinical and administrative support.
• Familiar with HIPAA and patient confidentiality requirements.

Responsibilities

• Support daily operations including scheduling, referrals, and records.
• Assist with interventional treatments and patient testing as needed.
• Prepare exam rooms, take vitals, and assist providers during visits.
• Collaborate with psychiatrists, therapists, and staff for seamless care.
• Assist with Spravato sessions, medication prep, and REMS compliance.
• Participate in onboarding and help train new staff.

Skills

Administrative skills

Clinical support

Patient care

HIPAA compliance

EMR familiarity

Tools

EMR

Job description

Who We Are

AtHealth HavenandHealth Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research.

Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development.

We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care.

Who You Are

You are an experienced, compassionate, and dependable Medical Assistant who thrives in a fast-paced behavioral health environment. You are passionate about providing exceptional patient care while supporting both clinical and administrative operations. You enjoy working collaboratively with providers and teammates, take pride in delivering outstanding patient experiences, and are comfortable stepping into leadership responsibilities when needed.

What You'll Do

This role is responsible for delivering exceptional clinical support, assisting with interventional psychiatric treatments, supporting daily operations, and ensuring an outstanding patient experience while contributing to the overall success of the practice.

• Administrative and Operational Support: Support the daily operations of the practice by managing patient scheduling, coordinating referrals, obtaining prior authorizations, maintaining medical records, monitoring clinical inventory, responding to patient inquiries, and completing administrative tasks that promote efficient clinic operations.
• Clinical Documentation and Compliance: Maintain accurate and timely documentation within the electronic medical record while ensuring compliance with HIPAA, OSHA, REMS requirements, organizational policies, and all applicable regulatory standards.
• Clinical Procedures and Patient Care: Prepare patients for appointments by obtaining vital signs, updating medical histories, preparing treatment rooms, assisting providers during examinations and procedures, collecting laboratory specimens as appropriate, administering point-of-care testing when applicable, and ensuring patients receive safe, compassionate, and efficient care throughout their visit.
• Cross-Functional Collaboration: Partner closely with psychiatrists, advanced practice providers, therapists, clinical research staff, and administrative team members to ensure seamless communication, coordinated patient care, and operational excellence across all service lines.
• Injection Administration and Spravato Support: Administer intramuscular and subcutaneous injections within scope of practice while supporting Spravato treatment sessions through medication preparation, patient monitoring, documentation, adherence to REMS program requirements, and compliance with established clinical protocols.
• Leadership and Team Support: Provide leadership support by assisting with onboarding and training new employees, serving as a resource for clinical and administrative staff, helping coordinate daily workflows, supporting operational priorities, and stepping into managerial responsibilities as needed to ensure efficient clinic operations.
• Patient Engagement and Experience: Deliver compassionate, patient-centered care by building positive relationships with patients, educating individuals on treatment expectations, answering questions, addressing concerns, and creating a welcoming environment that promotes trust, comfort, and satisfaction.
• Quality Improvement and Organizational Support: Contribute to continuous improvement initiatives by identifying workflow enhancements, supporting operational efficiencies, promoting best practices, maintaining a clean and organized clinical environment, and assisting with organizational initiatives that improve patient care and clinic performance.
• Regulatory and Safety Standards: Maintain compliance with infection prevention protocols, medication handling procedures, workplace safety standards, equipment maintenance, and all federal, state, and organizational regulations to ensure a safe environment for patients and staff.
• Scheduling and Care Coordination: Coordinate patient appointments, facilitate referrals, communicate with pharmacies and insurance providers, assist with treatment scheduling, verify medical documentation, and support continuity of care across behavioral health and clinical research services.
• Other Duties as Assigned

What We Offer

• Comprehensive Medical Plans
• Dental Insurance
• Vision Insurance
• Employer-paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Vacation Time
• Paid Sick Time
• Paid Federal Holidays
• Referral Program
• Opportunities for growth and development

Equal Opportunity Employer

We are an equal opportunity employer and comply with all applicable federal, state of Florida, and local employment laws. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by law. We are committed to maintaining a workplace free from discrimination, harassment, and retaliation, and to fostering an inclusive environment where all employees are treated with fairness, dignity, and respect.

All positions requiring Florida Care Provider Background Screening through the Clearinghouse are subject to background screening requirements under House Bill 531 (2025). For more information, please visit the Care Provider Background Screening Clearinghouse Education and Awareness website at https://info.flclearinghouse.com