Medical Assistant

The General Hospital Corporation; Wellesley (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Mass General Brigham is seeking an Administrative / Clinical Support professional to assist with both administrative and clinical tasks for a busy department at 65 Walnut Street. The role involves patient check-in/out, vital signs, appointment coordination, and basic procedure support.

The position requires a High School Diploma or equivalent and offers the opportunity to work closely with clinicians while maintaining accurate records in the electronic medical system.

Qualifications

• High School Diploma or Equivalent required
• BLS/CPR preferred
• Healthcare office experience 0 year required, >1 year preferred
• Proficiency with Office Suite and general office procedures

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service.
• Assist in patient intake including vital signs and basic procedures.
• Make patient appointments and maintain appointment records.
• Greet and assist patients and manage telephone inquiries.
• Document in electronic medical record per scope of practice.

Skills

Basic Office Skills

Time management

Organization

Phone handling

Communication

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including but not limited to phone calls, scheduling, check-in/check-out duties, and provider inbox filtering. Clinical duties related to patient visits including patient intake, vital signs, and procedure assistance. Actual job duties may vary by Department.

Does this position require Patient Care? Yes

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service.


• Assist in minimally invasive procedures.


• Make patient appointments and maintain appointment records.


• Greet and assist patients.


• Perform patient intake including vital signs.


• Answer telephones, assist callers with routine inquiries, and schedule appointments.


• Process patient supplied forms and scan documents and imaging into patient medical record.


• Open and distribute mail or faxes.


• Document appropriately in electronic medical record per scope of practice.


• May be required to accept co-payments.


• Handles, screens and/or takes messages related to general patient inquiries, prior authorizations, referrals, and appointments.


• May monitor patients in waiting room and responds to any needs for information.


• Assists in patient flow processes.

Qualifications

Education High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials BLS/CPR preferred

Experience Healthcare office experience 0 year required, >1 year preferred

Knowledge, Skills and Abilities

• Basic Proficiency with all Office Suite.


• Knowledge of general office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.


• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.


• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.


• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.


• Managing one's own time and the time of others.


• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)


• Walking Occasionally (3-33%)


• Sitting Constantly (67-100%)


• Lifting Occassionally (3-33%) 20lbs - 35lbs


• Carrying Occassionally (3-33%) 20lbs - 35lbs


• Pushing Rarely (Less than 2%)


• Pulling Rarely (Less than 2%)


• Climbing Rarely (Less than 2%)


• Balancing Occassionally (3-33%)


• Kneeling Rarely (Less than 2%)


• Crouching Rarely (Less than 2%)


• Crawling Rarely (Less than 2%)


• Reaching Occassionally (3-33%)


• Gross Manipulation (Handling) Constantly (67-100%)


• Fine Manipulation (Fingering) Frequently (34-66%)


• Feeling Constantly (67-100%)


• Foot Use Rarely (Less than 2%)


• Vision - Far Constantly (67-100%)


• Vision - Near Constantly (67-100%)


• Talking Constantly (67-100%)


• Hearing Constantly (67-100%)

Remote Type Onsite

Work Location 65 Walnut Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $17.71 - $23.20/Hourly

Grade 2

Company Culture

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.