Medical Assistant

Community Clinic of Maui, Inc.; Wailuku (HI); On-site; USD 42,000 - 52,000; Full time

Job summary

Malama I Ke Ola Health Center in Maui is seeking a compassionate Medical Assistant to support nurses, providers, and a collaborative care team. You will perform administrative and patient care duties, help with pre-visit planning, screenings, and coordinating with CHW and outside entities to ensure patient-centered care.

The role emphasizes attention to detail, strong communication, and delivering quality care to diverse patients, with a team-based approach to clinical procedures and safety.

Qualifications

• High School Diploma or equivalent required.
• Completion of a medication administration course prior to hire or within 6 months of hire.
• Minimum of 1 year experience as Medical Assistant or Nurse Aide preferred.
• Ability to accurately take and record vital signs.
• Clear, effective communication in English.

Responsibilities

• Coordinate pre-visit planning with RN and Medical Provider.
• Review due protocols and prepare pre-visit assessments.
• Identify high-need patients and coordinate care plans.
• Request medical records and patient consents as needed.
• Assist with documentation in EMR and care coordination tasks.
• Coordinate with CHW for blood pressure machine access.
• Discharge patients with clinical summary and RTC information.

Skills

Vital signs

English communication

Care coordination

Patient customer service

EMR documentation

Education

High School diploma or equivalent

Medication administration course

Tools

EMR system

MS Word

MS Excel

MS PowerPoint

Job description

Make a difference in the health of our Maui community! Malama I Ke Ola Health Center is seeking a compassionate, dependable Medical Assistant who enjoys connecting with patients and working as part of a collaborative care team. In this hands-on role, you’ll partner with nurses, medical providers, and other healthcare professionals to help patients feel welcomed, prepared, and supported throughout their care. If you bring strong communication skills, attention to detail, and a commitment to providing quality care to people from all walks of life, we’d love to hear from you!

PRIMARY FUNCTION:

The Medical Assistant (MA) functions within the clinical care team by performing administrative and patient care in an efficient, effective, safe, and quality-oriented manner according to established policy, procedure and protocol. The MA will work in a clinical triad with the Registered Nurse (RN) and Medical Provider (MD/DO/NP/PA). This position also works closely with an interdisciplinary team including the Adult care team, OBGYN care team, Pediatric care team, Integrated Health team, Dental staff, Member Services and outside referral entities to ensure patient centered care. Medical Assistants who have received proper training may administer medications (Topically, orally and injections [SQ, IM, Vaccinations/Immunizations]).

ESSENTIAL DUTIES AND FUNCTIONS

Core Clinical Responsibilities

Pre-Visit Patient Care

• Coordinates pre-visit planning with RN and Medical Provider on assigned team.
• Review protocols that are due for the patient.
• Work with RN to contact all new patients presenting with Chronic Disease indicators before their first visit to complete a Pre-Visit assessment that includes medications, pharmacy information, past medical history, medication list, and problems. The MA will complete screenings for SDOH, alcohol, PHQ2, GAD 2, smoking, drugs, safety, etc.
• Identify High Needs Patients with Medical Provider and works with RN to contact all identified High Needs Patients prior to the next visit to determine if care plan objectives from the previous visit have been completed. If there has been interim care outside the organization
• The MA will request medical records, consent for the office visits, and if the patient has any concerns that the team can prepare for.
• Identify patients’ special needs, such as translation and transportation, to collaborate with CHW services.
• If the patient identifies that the order result is not available in the patient’s chart, inform the patient to complete labs, imaging, and consult prior to the visit.
• Advised patient to bring necessary paper works, logs, medication bottles, and/or vaccination card as needed.
• Check inventory and supplies.

Patient Care during Visit

• Prepares room to include refreshing exam table cover, stocking with supplies, setting up for applicable tests and care procedures, cleaning blood pressure cuff, etc.
• Checks schedule for patient arrival. If a patient has arrived early and there is a no-show or cancellation, the MA works the patient up early.
• Verify patient identity using at least two identifiers: name, DOB, and preferred.
• Follows expanded standard room protocol, including obtaining patient vitals, performing applicable EKG, hearing and eye tests, etc.
• Collects and documents visit information in EMR, including the purpose of the visit, transitions of care, medications, etc.
• Conducts screening for smoking, depression (PHQ-2), and anxiety (GAD-2), verify medications and refills, drug allergies, immunization update, medical screenings, and preventative health care gaps.
• Confers with Medical providers on a team and participates in data gathering, setting patient expectations, and care coordination of High Needs of patients, as requested by the medical provider.
• Facilitates financial assistance and QUEST application processes by referring patients to Member Services and assists the patient in obtaining needed services in the community.
• Coordinate with CHW to access the blood pressure machine and glucometer.
• Discharges patients with their Clinical Summary Visit and RTC information and verifies understanding as needed.

Administrative Responsibilities

• Answer the telephone with your name and title.
• Assists provider EMR Inbox, physical mailbox, and patient-related paperwork.
• Contacts and/or send letters to "no show/canceled appointment" status and reschedule patient.
• Performs patient care coordination, including completing patient Prior Authorizations, scheduling external referrals, completing internal referrals, maintaining tracking systems, etc.
• Checks emergency equipment at the beginning of the shift, including oxygen and emergency medication for outdates, as assigned.
• Performs quality control lab tests and sterilizes instruments as assigned.
• Check, maintain, and report the inventory supplies to Lead MA and clinical team manager.

Quality and Safety

• Participates in self-education required to maintain patient care competencies.
• Works with the team to meet quality clinical measures set by the organization including preventive measures and clinical protocols.
• Participates in quality initiatives as directed to fulfill the organizations grant obligations and insurance requirements.
• Practices within the Clinical Protocols and Guidelines and Policies and Procedures of the organization.
• Participates in the clinics Emergency Preparedness Plan.

Other

• Other duties, as assigned, and within scope of practice

Expanded Clinical Responsibilities

Medication Administration

• After demonstration of individual competencies, participates in the safe administration of medications via the following routes:
• Oral
• Topical
• Intramuscular injections
• Subcutaneous injections
• Immunizations

QUALIFICATIONS

Education

• High School Diploma or its equivalent.
• Completion of a medication administration course, including safe handling and administration of medications orally, topical, and via injection, prior to hire or within 6 months of hire.

Experience

• Minimum of one-year experience working as a Medical Assistant or Nurse Aid, preferred.

Skills/Competencies

• Accurately take and record vital signs.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Skill in assisting with a variety of treatments and medications, as directed.
• Skill in maintaining records.
• Ability to maintain quality control standards.
• Ability to communicate clearly.
• Ability to read, write, and understand in the English language and respond in detailed oral and written instructions.
• Ability to use required computer programs for patient care as well as Word, Excel, and PowerPoint
• Ability to establish and maintain working relationships with patients, practitioners, co-workers, and the public.
• Excellent customer services to our clients including demonstration of the organizational value that the patient needs are the first and central priority.
• Knowledge of common safety hazards and precautions to maintain a safe work environment.
• Ability to react calmly and effectively in emergency situations.

Certifications

• Valid driver’s license.
• Access to an insured vehicle.
• TB clearance within previous 12 months.
• BLS CPR certificate.