Medical Assistant

Jobtailor; Vancouver (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor is seeking a Medical Assistant in Washington State to support primary care operations. Responsibilities include processing prescription refills, managing messages and tasks in the in-basket, and documenting in the electronic medical record according to department protocols.

The role requires completing a recognized MA program or credential, active Washington MA credential, and BLS CPR certification, with Epic EMR experience preferred.

Qualifications

• Minimum of 2 years back-office Medical Assistant experience in primary care.
• Washington State Medical Assistant credential within required timeframe and active status.
• Current American Heart Association Health Care Provider BLS CPR certification.
• Experience processing prescription refills and knowledge of medications/classes.

Responsibilities

• Facilitates processing of refills, messages, calls, and other tasks within scope of practice.
• Documents in EMR using department protocols.
• Review and gather information to support in-basket encounters.
• Ensure all encounters are handled within 72 business hours.
• Document patient contact and schedule appointments per protocols.

Skills

Medical documentation

Patient scheduling

Prescription refill processing

Medical terminology

Medical abbreviations

Internal medicine knowledge

Medication knowledge

EMR documentation

In-basket management

Patient communication

Problem-solving

Attention to detail

Organizational skills

Communication skills

Interpersonal skills

Time management

Collaboration

Leadership

Customer service

Adaptability

Medical Assistant certification

Washington State Medical Assistant

American Heart Association BLS CPR

Education

High School diploma or equivalent

Washington State Medical Assistant credential

Medical Assistant certification

Tools

Epic

Job description

Responsibilities

• Facilitates the processing of prescription refills, MyChart messages, telephone calls, result notes, CRM requests, referrals and other tasks in the in-basket using protocols and department workflows within scope of practice.
• Documents in the electronic medical record using standardized documentation per department protocol.
• Identify and resolve any issues by clarifying with department leadership and/or medical provider.
• Accurately review, gather, and document pertinent medical information needed by the provider to process in-basket encounters within scope of practice.
• Ensure all in-basket encounters are handled within 72 business hours.
• Document relevant information in EMR.
• Ensure entries are objective, factual, time specific, accurate, correctly spelled using department approved medical abbreviations and terminology.
• Document all patient contact (includes leaving messages for patients, telephone conversations, all face-to-face communication, etc.).
• Schedule patient appointments per department protocols and workflows.

Requirements

• Minimum of 2 years back-office Medical Assistant experience in primary care required.
• Experience in Internal Medicine department preferred.
• High School diploma or equivalent.
• Required completion of one of the following: Combination of experience and training resulting in a nationally recognized MA certification or completion of a formal MA program or formal medical services training program of the United States Armed Forces or EMT training and certification or current Washington State Nursing Assistant-Certification.
• Must obtain Washington State Medical Assistant credential within required timeframe and maintain in active status throughout employment.
• Must have experience processing prescription refills.
• Must have general knowledge of different medications and drug classes.
• Current American Heart Association Health Care Provider BLS CPR certification.
• Experience with an electronic health record, Epic experience strongly preferred.

Key Skills

• medical documentation
• patient scheduling
• prescription refill processing
• medical terminology
• medical abbreviations
• internal medicine knowledge
• medication knowledge
• EMR documentation
• in-basket management
• patient communication
• problem-solving
• attention to detail
• organizational skills
• communication skills
• interpersonal skills
• time management
• collaboration
• leadership
• customer service
• adaptability
• Medical Assistant certification
• Washington State Medical Assistant credential
• American Heart Association BLS CPR certification