Medical Assistant

Concentra; Tyler (TX); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer/匹

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. is seeking a Medical Support Specialist to join our patient care team in Tyler, TX. You will perform routine medical procedures under clinician supervision, assist with examinations, and support front and back office tasks to ensure a smooth patient experience.

The role emphasizes accurate vitals collection, specimen handling, documentation, and compassionate, compliant patient interactions in a fast-paced setting. Training and ongoing competency development are provided.

Qualifications

• Graduate of an accredited medical assistant program with externship preferred, OR at least 1 year of direct patient care as MA
• Knowledge of medical terminology and procedures
• State-specific occupational medicine requirements preferred

Responsibilities

• Perform DOT and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations and vitals
• Administer vaccines, phlebotomy, and ancillary testing
• Assist providers during examinations and treatments
• Triage emergent patients and handle routine medical procedures
• Prepare and assist clinician with procedure setup and injury care
• Apply dressings and wound care as ordered
• Dispense medications and Durable Medical Equipment as directed
• Maintain supply levels and clean/stock exam rooms
• Document accurately and maintain HIPAA compliance
• Greet patients, check in/out, and handle front desk duties
• Notify supervisor of equipment issues and supply needs
• Support patient flow and manage wait times
• Attend staff meetings and training sessions

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative & flexibility

Verbal & written communication

Teamwork & collaboration

Education

Vocational/Technical/Business School

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.

• 401(k) Retirement Plan with Employer Match
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
• Prepare and assist clinician with procedure set up and injury care
• Apply bandages, dressings and splints as ordered by the treating clinician
• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
• In partnership with center leadership, assist with patient flow and volume
• Keep patients informed of expected wait times during all aspects of the center visit
• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
• Ensure accuracy in documentation
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete any applicable training including but not limited to clinical competency training that occurs monthly

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: Vocational/Technical/Business School

• Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)

Job-Related Experience

• Customarily has at least six months or more of medical assistant experience
• Knowledge of medical procedures and medical terminology
• Working knowledge of occupational medicine requirements (state specific) preferred

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Able to communicate both verbally and in writing in a clear, and professional manner
• Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
• Must participate in initial and ongoing training as required
• Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
• Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications