Medical Assistant

Dent Neurologic Institute; Town of Amherst (NY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Work-Life Balance (no overnight shifts

Medical, Dental & Vision Plans

Life Insurance

401(k) Retirement Plan

Critical Illness, Accident, & LegalPl

Wellness Program

Learning & Development Opportunities

Paid Time Off

Paid Holidays

Free Onsite Parking at All Locations

Job summary

Dent Neurologic Institute seeks a patient care assistant to support clinical teams in Amherst, NY. You will help with patient care activities, prepare examination rooms, and coordinate scheduling, ensuring accurate records and compassionate service.

The role emphasizes adherence to HIPAA, strong communication, and careful handling of patient information, with opportunities for phlebotomy training and growth within the clinic.

Qualifications

• Strong verbal communication and interpersonal skills to assess needs and provide support.
• Working knowledge of MS Office, especially Excel.
• Strong planning and organizational abilities; problem solving.
• Familiar with general office equipment (fax, copier, multi-line phones).
• Ability to resolve conflicts professionally.
• Maintain strict confidentiality.
• Phlebotomy experience preferred.
• Phlebotomy training will be offered.

Responsibilities

• Coordinate patient care activities and assist with examinations.
• Prepare supplies and equipment for procedures.
• Gather patient information, explain procedures and calm concerns.
• Enter prescriptions and testing data into records.
• Assist with insurance/compliance forms.
• Escort/transport patients to rooms.
• Monitor care plans and liaise with physicians.
• Answer calls and route inquiries to clinical staff.
• Schedule follow-up appointments and adjust provider schedules.
• Maintain clean, stocked examination rooms and inventory.
• Ensure HIPAA compliance and patient confidentiality.
• Support policy development and continuing education.

Skills

Verbal communication

Interpersonal skills

Planning

Organization

Confidentiality

Phlebotomy experience

Education

High School Diploma

Associates Degree

Tools

Microsoft Excel

Job description

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits:

• Work-Life Balance (no overnight shifts)
• Medical, Dental & Vision Plans
• Life Insurance
• 401(k) Retirement Plan
• Critical Illness, Accident, & Legal Plans
• Wellness Program
• Learning & Development Opportunities
• Paid Time Off
• Paid Holidays
• Free Onsite Parking at All Locations

Schedule: Monday-Friday 7:30am - 4:00pm

Location: Amherst, NY

Position Summary

Coordinate and participate in a variety of supportive patient care and clinic preparations that assist medical professional personnel.

Responsibilities of Position

• Coordinates and participates in a variety of patient care activities in the examination of patients to include: vital signs, mini assessments, assisting with diagnostic procedures, records data for medical record and calls in prescriptions to the pharmacy as directed by the physician.
• Determine, prepare and set-up medical supplies, instruments and equipment for diagnostic and therapeutic procedures.
• Confers with the patient to obtain accurate information for records, explains procedures, allay fears and elicit cooperation
• Ensure completion of chart information prior to examination by physician or extender, entering any prescriptions, diagnostic testing and outside procedures.
• Assists in completion of insurance/compensation/disability/prior authorization forms
• Escort and/or transport patients to the examination room and other clinic locations.
• Evaluate patient care with an emphasis on patient response; monitors providers' plan of care from patient assessments, medical record, and other record information; maintains liaison with physicians and practice administration to ensure efficient and effective patient care services.
• Answers all calls pertinent to assigned area and/or directing clinical calls to appropriate clinical personnel while also responding appropriately to patient inquiries and referring physician's office inquiries, providing accurate and detailed information.
• Schedules follow up appointments for office visits and diagnostic testing
• Coordinates scheduling with medical secretary and assists with modifying provider schedule when necessary to conform to changing priorities and unanticipated events, including changes in staffing schedule and other activities.
• Work in conjunction with Medical Secretary and cover job duties as needed.
• Maintain work area in clean and orderly condition; set up, clean and disinfect examination rooms; monitor and ensure appropriate inventory of medical supplies in examination rooms; replenish as required
• Complies with quality assurance, HIPAA, customer focus, infection control, safety and other policies as set forth.
• Ensures adequate and appropriate patient follow-up regarding prescriptions, referrals, and diagnostic testing. Contributes to patient care through patient and family education, distributing resource literature and community service recommendations and referrals as needed.
• Refers patients to proper resources for Dent policies such as billing and or financial support.
• Reports errors or problems so that appropriate action may be taken for patient care
• Independently problem solves and utilizes resources to obtain patient information when the patient is unable to communicate.
• Represents Dent by displaying a respectful and caring manner with patients and their families. Interacts calmly, respectfully and in a friendly manner with other employees of Dent.
• Participate in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients. Maintains competence through continuing education and in-service training.
• Maintains confidentiality of patient information.
• Complies with quality assurance, HIPAA, customer focus, infection control, safety and other policies as set forth.
• Organization of work area and clinic, keeping the provider on schedule. Prioritization of tasks.
• Performs other duties as assigned or requested by Clinic Manager and/or Providers.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills & Experience Necessary

• High degree of verbal communication and interpersonal skills to determine needs, provide information, and provide emotional support
• Working knowledge of Microsoft office, specifically Excel.
• Strong planning, problem solving, organizational, verbal communication, and interpersonal skills
• Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer
• Ability to address and resolve conflict in a professional manner
• Ability to maintain strict confidentiality
• Phlebotomy experience preferred, but not required
• Phlebotomy skills and training will be offered

Required Education

• High School Diploma and 2+ years related experience.

Preferred Education

• Associates Degree and 2 years related experience.

Working Conditions

• Minimal/moderate physical effort
• Prolonged standing and walking periods with often bending, squatting, reach above shoulder level, crouching, kneeling, and push/pull
• Regular fine hand manipulation
• Associated health risks related to patient exposure including body fluids
• Requires some lifting usually not in excess of 25 pounds

Compensation

• Most candidates will start within the first quartile of the pay range
• Rates are commensurate with experience

EEO Statement

Dent Neurologic Institute offers an inclusive work environment built on kindness and respect for all. Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision. All qualified individuals are encouraged to apply and will receive consideration.

Mon-Fri 7:30am - 4:00pm
40 hours/week