Medical Assistant

Conviva Care Solutions; Tennessee; On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical, dental and vision benefits

401(k) retirement savings

Job summary

Conviva Care Solutions is seeking an onsite Medical Assistant to ensure clinical readiness, perform intake and rooming, and manage EMR workflows. The role focuses on accurate screenings, education, and timely communication to support providers.

You'll participate in a TB screening program, maintain safety standards, and collaborate with clinical teams to protect patient handoffs and optimize care delivery. A 40-hour work week is typical.

Qualifications

• Basic anatomy knowledge and computer literacy.
• HIPAA safety policies and immunization protocols.
• Infection prevention, POCT, and specimen handling standards.
• Current Medical Assistant certification or progress towards certification.

Responsibilities

• Intake, clinical rooming, vital signs, screening, and patient education.
• Inbox/worklist management using routing rules for tasks and follow-ups.
• Education and loop-back to confirm patient understanding of next steps.

Skills

Deliver patient-centered support

Accurately record patient care

Perform clinical tasks safely

Effective communication

Team collaboration

Convey information clearly

Education

Current Medical Assistant certification or certification in progress

Tools

EMR systems

Job description

Become a part of our caring community

Why this role exists:

Our Medical Assistants will provide safe, high-fidelity clinical support that bridges the gap between administrative preparation and provider intervention. By overseeing the clinical readiness of the patient through proactive rooming, accurate screenings, and empathetic education, you will ensure the integrity of the patient journey and maximize provider efficiency.

How You'll Make an Impact:

In this onsite role, you will report to the Center Administrator and shift from a "procedural assistant" to a Patient Specialist. Your primary responsibility is to protect the "Handoff Contract," allowing providers to focus entirely on medical decision-making by ensuring every patient is clinically ready before the provider enters the room. You will complete core Medical Assistant work within established processes and use judgment to prioritize assigned work and elevate unclear, abnormal, or time-sensitive information appropriately.

What You Will Do

Intake and Clinical Rooming:

Beyond standard vital signs, you will perform "Clinical Prep," including verifying medication and allergies and conducting validated screenings, such as PHQ-9, Fall Risk. You will perform these core activities safely and consistently within established processes and applicable scope.

Inbox and Worklist Management:

You will manage the EMR inbox using specific routing rules to handle patient messages, lab results, and medication adherence follow-ups with pharmacies. Your goal will be to provide a same-day "touch" for all tasks to maintain clinical flow. You will prioritize assigned tasks and elevate unclear, abnormal, or time-sensitive information appropriately.

Education and Loop-Back:

You will be the "Instructional Bridge" by using the loop-back method to confirm patient understanding of next steps, reducing preventable rework and improving health outcomes.

Note: This role is considered patient-facing and is part of the company's tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Use your skills to make an impact

We assess requirements practically. During the application and interview process, we will ask you to demonstrate the below qualifications.

Required Qualifications

Knowledge

• Basic anatomy
• Computer literacy
• HIPAA and safety policies, including privacy protections and safety requirements
• Immunization protocols and medication/vaccine administration
• Infection prevention and OSHA standards, including infection-control and safety requirements
• POCT and specimen handling standards

Skills

• Deliver responsive, patient-centered support
• Accurately record patient care information
• Perform clinical tasks safely and consistently
• Recognize and manage emotions effectively
• Work effectively across professional teams
• Convey information clearly and compassionately

Abilities

• Recognize risks and workflow needs in real time
• Maintain accuracy across repetitive tasks
• Communicate clearly to ensure understanding
• Adapt effectively to changing situations and challenges

Other (Behaviors and certifications)

• Active Basic Life Support certification
• Right to work in the United States
• Ability to work the assigned clinic hours
• Meet state requirements

Preferred Qualifications

Knowledge

• Familiar with clinical procedures in a Primary Care environment
• Value-based care fundamentals, including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures

Skills

• Follow defined workflows consistently
• Resolve conflicts efficiently and effectively
• Coach others

Abilities

• Interpret numerical and quantitative information

Other (Behaviors and certifications)

• Current Medical Assistant certification or certification in progress

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$43,000 - $56,200 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, i