Medical Assistant

American Family Care; Springfield (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Growth opportunities

Cross-training

Job summary

American Family Care is hiring Medical Assistants to be the heartbeat of our clinics. You will blend clinical care, front-desk duties, and insurance verification to keep centers running smoothly.

Responsibilities include triage, vitals, venipuncture, EKGs, and patient education while ensuring accurate eligibility and billing. A fast-paced setting, evenings/weekends, and HIPAA-compliant care are expected.

Qualifications

• Completion of an accredited Medical Assistant program.
• Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire.
• At least 1+ year of experience with insurance verification and patient registration
• Current Basic Life Support (BLS) certification (or ability to obtain before starting).
• Urgent care or emergency room experience valued.
• EMR proficiency (Experity preferred); comfort with payer portals.
• Proven venipuncture and specimen collection skills.

Responsibilities

• Greet and triage patients, collect vitals/histories, venipuncture, and CLIA-waived point-of-care testing; assist with minor procedures and wound care.
• Register patients, verify insurance eligibility, determine financial responsibility, collect co-pays, reconcile payment logs, and maintain EMR accuracy.
• Educate patients on clinical procedures and financial expectations, provide discharge instructions, and de-escalate concerns with empathy.
• Participate in daily huddles, maintain compliance logs, support infection-control and HIPAA standards.

Skills

Venipuncture

Insurance verification experience

Patient registration experience

Urgent care experience

EMR proficiency

Education

Accredited Medical Assistant program completed

MA certification (CMA/RMA/CCMA) at hire

BLS certification

Tools

Experity EMR

Payer portals experience

Job description

Welcome to the internal careers page for American Family Care's corporate-operated urgent care centers across AL, CT, FL, GA, MA & TN!

When you join the American Family Care team, you play a critical role in our mission to provide the best patient care experience in the urgent care space.

We hope you will find a role here that speaks to you. Our Talent Acquisition team is passionate about bringing our patient care experience to life, and we are thrilled to see you here. We look forward to connecting with you live!

Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually.

Position Summary

At American Family Care, our Medical Assistants are the heartbeat of the clinic — blending clinical skill, patient service, and front-desk/insurance verification expertise to keep our centers running smoothly. Whether you’re triaging a patient, drawing blood, or ensuring accurate insurance eligibility, you’ll play a key role in delivering care and ensuring our services are paid correctly.

If you thrive in a fast-paced healthcare clinical setting, adapt quickly, and pride yourself on both accuracy and compassion, we want you here.

What you’ll do

• Clinical Care: Greet and triage patients, collect vitals/histories, perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.), assist with minor procedures, wound care, EKGs, and nebulizer therapy.


• Insurance Verification & Front Desk: Register patients, verify insurance eligibility, determine financial responsibility, collect co-pays, reconcile payment logs, and maintain EMR accuracy.


• Patient Service: Educate patients on both clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism.


• Team & Compliance: Participate in daily huddles, maintain compliance logs (crash cart, fridge temps, etc.), support infection-control and HIPAA standards.

What We’re Looking For

• Completion of an accredited Medical Assistant program.


• Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire.


• At least 1+ year of experience with insurance verification and patient registration required.


• Current Basic Life Support (BLS) certification (or ability to obtain before starting).


• Urgent care or emergency room experience highly valued.


• EMR proficiency (Experity preferred); comfort with payer portals (e.g., Waystar).


• Proven venipuncture and specimen collection skills.

Additional Requirements

• Must successfully pass a drug screen and criminal background check as a condition of employment.


• Full availability including ability to work evenings/weekends and float to nearby centers as needed.

Why You’ll Love Working Here

• Competitive pay and benefits package.


• Opportunities for professional growth and cross-training.


• Collaborative, supportive, patient-first team culture.


• Make an impact by delivering The Right Care. Right Now.

Work environment

Fast-paced urgent care; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts; float coverage as needed.

American Family Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AFC is committed to pay equity and transparency. The expected pay range for this role is $21.00 - $24.50 per hour. Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location. In addition to base pay, AFC offers a competitive benefits package and advancement opportunities (varies by full-time/PRN/part-time status).