Medical Assistant

American Family Care; Springfield (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive pay and benefits

Growth opportunities

Job summary

American Family Care in Massachusetts seeks a dedicated Medical Assistant to blend clinical care with front-desk responsibilities, triaging patients, collecting vitals, and supporting insurance verification.

You will work in a fast-paced urgent care setting, delivering compassionate care while ensuring accurate billing, EMR accuracy (Experity preferred), and patient education. This role requires teamwork and adherence to HIPAA and safety standards.

Qualifications

• Completion of accredited Medical Assistant program is required.
• Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire is required.
• At least 1+ year of experience with insurance verification and patient registration.
• Current Basic Life Support (BLS) certification, or ability to obtain before starting.
• Urgent care or emergency room experience is valued.
• Experience with EMR (Experity preferred) and payer portals (Waystar) is preferred.

Responsibilities

• Greet and triage patients, collect vitals/histories, venipuncture, and CLIA-waived POC testing.
• Assist with minor procedures, wound care, EKGs, and nebulizer therapy.
• Register patients, verify insurance eligibility, determine financial responsibility, and collect co-pays; maintain EMR accuracy.

Skills

Venipuncture

Insurance verification

Patient registration

EMR proficiency

Education

Completion of accredited Medical Assistant program

Active national MA certification (CMA, RMA, CCMA, or equivalent)

Tools

Experity EMR

Job description

American Family Care (AFC) Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually.

Position Summary

At American Family Care, our Medical Assistants are the heartbeat of the clinic — blending clinical skill, patient service, and front-desk/insurance verification expertise to keep our centers running smoothly. Whether you’re triaging a patient, drawing blood, or ensuring accurate insurance eligibility, you’ll play a key role in delivering care and ensuring our services are paid correctly. If you thrive in a fast-paced healthcare clinical setting, adapt quickly, and pride yourself on both accuracy and compassion, we want you here.

What You’ll Do

• Clinical Care: Greet and triage patients, collect vitals/histories, perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.), assist with minor procedures, wound care, EKGs, and nebulizer therapy.
• Insurance Verification & Front Desk: Register patients, verify insurance eligibility, determine financial responsibility, collect co-pays, reconcile payment logs, and maintain EMR accuracy.
• Patient Service: Educate patients on both clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism.
• Team & Compliance: Participate in daily huddles, maintain compliance logs (crash cart, fridge temps, etc.), support infection-control and HIPAA standards.

What We’re Looking For

• Completion of an accredited Medical Assistant program.
• Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire.
• At least 1+ year of experience with insurance verification and patient registration required.
• Current Basic Life Support (BLS) certification (or ability to obtain before starting).
• Urgent care or emergency room experience highly valued.
• EMR proficiency (Experity preferred); comfort with payer portals (e.g., Waystar).
• Proven venipuncture and specimen collection skills.

Additional Requirements

• Must successfully pass a drug screen and criminal background check as a condition of employment.
• Full- Time availability including ability to work evenings/weekends and float to nearby centers as needed.

Why You’ll Love Working Here

• Competitive pay and benefits package.
• Opportunities for professional growth and cross-training.
• Collaborative, supportive, patient-first team culture.
• Make an impact by delivering The Right Care. Right Now.

Work environment

Fast-paced urgent care; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts; float coverage as needed.

American Family Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AFC is committed to pay equity and transparency. The expected pay range for this role is $21.00 - $24.50 per hour. Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location. In addition to base pay, AFC offers a competitive benefits package and advancement opportunities (varies by full-time/PRN/part-time status).