Medical Assistant

CenterWell Certified Healthcare Corp.; Shreveport (LA); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell Certified Healthcare Corp. is seeking a clinical support professional to handle intake, rooming, and EMR workflows in a patient-facing role. You will verify medications, conduct screenings, and ensure timely communication with patients and care teams in a TB screening program.

Qualifications include Basic Life Support and an active Medical Assistant certification. This on-site role requires US work eligibility and the ability to work 40 hours weekly, with a bonus incentive plan based

Qualifications

• Knowledge of basic anatomy, HIPAA and safety policies.
• Immunization protocols and medication administration.
• Infection prevention and OSHA standards, including infection-control and safety requirements.
• POCT and specimen handling standards.

Responsibilities

• Intake and Clinical Rooming: verify medication and allergies and perform validated screenings (PHQ-9, Fall Risk).
• Inbox and Worklist Management: manage the EMR inbox with routing rules to handle patient messages, lab results and adherence follow-ups; aim for same-day touch to maintain flow.
• Education and Loop-Back: confirm patient understanding of next steps to reduce rework and improve outcomes.
• TB screening program participation; candidate must be screened for TB.

Skills

Patient-centered support

Accurate record-keeping

Clinical task performance

Emotion management

Team collaboration

Clear communication

Education

Active Basic Life Support

Medical Assistant certification (current or in progress)

Job description

What You Will Do

Intake and Clinical Rooming: Beyond standard vital signs, you will perform "Clinical Prep," including verifying medication and allergies and conducting validated screenings, such as PHQ-9, Fall Risk. You will perform these core activities safely and consistently within established processes and applicable scope.

Inbox and Worklist Management: You will manage the EMR inbox using specific routing rules to handle patient messages, lab results, and medication adherence follow-ups with pharmacies. Your goal will be to provide a same-day "touch" for all tasks to maintain clinical flow. You will prioritize assigned tasks and escalate unclear, abnormal, or time-sensitive information appropriately.

Education and Loop-Back: You will be the "Instructional Bridge" by using the loop-back method to confirm patient understanding of next steps, reducing preventable rework and improving health outcomes.

Note: This role is considered patient-facing and is part of the company's tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Use your skills to make an impact

We assess requirements practically. During the application and interview process, we will ask you to demonstrate the below qualifications.

Required Qualifications

Knowledge

• Basic anatomy
• Computer literacy
• HIPAA and safety policies, including privacy protections and safety requirements
• Immunization protocols and medication/vaccine administration
• Infection prevention and OSHA standards, including infection-control and safety requirements
• POCT and specimen handling standards

Skills

• Deliver responsive, patient-centered support
• Accurately record patient care information
• Perform clinical tasks safely and consistently
• Recognize and manage emotions effectively
• Work effectively across professional teams
• Convey information clearly and compassionately

Abilities

• Recognize risks and workflow needs in real time
• Maintain accuracy across repetitive tasks
• Communicate clearly to ensure understanding
• Adapt effectively to changing situations and challenges

Other (Behaviors and certifications)

• Active Basic Life Support certification
• Right to work in the United States
• Ability to work the assigned clinic hours
• Meet state requirements

Preferred Qualifications

Knowledge

• Familiar with clinical procedures in a Primary Care environment
• Value-based care fundamentals, including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures

Skills

• Follow defined workflows consistently
• Resolve conflicts efficiently and effectively
• Coach others

Abilities

• Interpret numerical and quantitative information

Other (Behaviors and certifications)

• Current Medical Assistant certification or certification in progress

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$43,000 - $56,200 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well‑being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.
Equal Opportunity Employer

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.