Medical Assistant

Concentra; Richmond (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer Match

Medical, Vision, Dental Plans

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Employee Discounts

Job summary

Concentra seeks a dedicated Medical Support Specialist in Richmond, Virginia. This role is essential in providing quality patient care through various medical procedures under supervision, assisting clinicians, and ensuring an excellent patient experience.

The ideal candidate possesses strong customer service skills and relevant medical qualifications. Benefits include health and retirement plans, paid time off, and tuition reimbursement.

Qualifications

• Graduate of an accredited medical assistant program with completion of an externship highly preferred.
• At least one year of direct patient care experience as a medical assistant is preferred.
• Customarily has at least six months of medical assistant experience.

Responsibilities

• Perform routine medical procedures under direct supervision of the treating clinician.
• Assist providers during examination and treatment.
• Dispense medications and complete quality assurance activities.

Skills

Customer service skills

Attention to Detail

Problem-solving

Teamwork

Education

Graduate of an accredited medical assistant program

Direct patient care experience

Tools

Microsoft Office

Job description

At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supporting other areas of the facility such as registration and referral management. This role requires efficient and accurate delivery of one‑on‑one patient care while thriving in a fast‑paced environment. The MSS ensures that every patient is treated with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.

Responsibilities

• Perform Department of Transportation (DOT) and Non‑DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing (vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing)
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed
• Prepare and assist clinician with procedure set‑up and injury care
• Apply bandages, dressings, and splints as ordered by the treating clinician
• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
• Assist with patient flow and volume in partnership with center leadership
• Keep patients informed of expected wait times throughout the center visit
• Perform clerical tasks in both front and back office associated with patient care and proper record keeping
• Ensure accuracy in documentation
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi‑line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete any applicable training, including but not limited to clinical competency training that occurs monthly

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: Vocational/Technical/Business School

• Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)

Job-Related Experience

• Customarily has at least six months or more of medical assistant experience
• Knowledge of medical procedures and medical terminology
• Working knowledge of occupational medicine requirements (state specific) preferred

Job-Related Skills/Competencies

• Concentra Core Competencies of Service: Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and the ability to deal with people in a manner that shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Able to communicate both verbally and in writing in a clear and professional manner
• Teamwork focus with peers and the center leadership team; ability to maintain working relationships with all levels of colleagues
• Must participate in initial and ongoing training as required
• Obtain all certifications required of Medical Support Specialists, including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
• Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.