MEDICAL ASSISTANT

South Shore Health; Plymouth (MA); On-site; USD 31,684 - 42,705; Full time

Job summary

South Shore Health is seeking a Medical Assistant to support a busy OB/Gyn practice. Responsibilities include patient flow, rooming, vital signs, phlebotomy, vaccines, and basic procedures under physician supervision.

Administrative duties include scheduling, chart preparation, referrals, and correspondence. Requires BLS, CMA preferred, and EMR proficiency; day shift, 40 hours per week, Weymouth, MA.

Qualifications

• High School Diploma or equivalent preferred.
• Completion of a Medical Assistant program preferred.
• BLS – Basic Life Support required.
• CMA – Certified Medical Assistant certificate preferred.
• Exceptional interpersonal and customer service skills.
• Strong clinical judgment and knowledge of procedures.
• Ability to work well in a team.
• Proficiency with EMR and patient communications.
• Day shift Monday through Friday.

Responsibilities

• Greet patients professionally and escort to exam rooms.
• Assist with varied procedures under supervision of MD/NP/PA, including minor procedures and wound care.
• Take vital signs and document accurately.
• Support administrative tasks: scheduling, processing orders, and answering phones.
• Identify visit reason, flag urgent issues, and notify staff.
• Coordinate room rotations and assist with patient flow.
• Communicate test results and coordinate follow-up with patients.
• Maintain clean instruments and adherence to infection control.
• Demonstrate strong customer service and teamwork.

Skills

Vital signs

Phlebotomy

Vaccines administration

Patient flow optimization

Customer service

Team collaboration

Infection control

Communication

Emergency response

Education

High School Diploma or equivalent

Medical Assistant program completion

Tools

Meditech

Lotus Notes

i-heal

Job description

Requisition Information

Requisition Number: R-22971

Location & Department

Facility: LOC0012 - SSMC Womens Ctr Med Surg 51 Performance Drive 51 Performance Drive Weymouth, MA 02189

Department: SMC OB Gyn

Position Details

Job Type: Full time

Budgeted Hours: 40

Shift: Day (United States of America)

Compensation Pay Range: $23.23 - $31.26

Job Summary

The Medical Assistant is responsible for supporting the practice with overall responsibility for maintaining efficiency of patient flow. Clinical duties include maintaining universal precautions; rooming patients, taking vital signs and measurements, performing phlebotomy as needed, administering vaccines, performing treatments and procedures as ordered by the provider. The Medical Assistant will answer practice education, counseling and perform testing and screenings. The Medical Assistant will also maintain patients’ rooms, set up and stock facilities, and order and track supplies for the practice. Administrative responsibilities include making appointments, filing, answering phones, preparing correspondence and patient charts, and obtaining referrals and paperwork from referring physicians.

Essential Functions

1. Greets patients coming in for appointments in a professional manner and escorts them into patient exam rooms.
2. Assist with varied procedures within the practice including both routine and non‑routine (complex) procedures as directed and under the supervision of the MD, NP, or PA.
   • Assist physicians in all minor procedures and wound care as requested.
   • Act as a chaperone when needed.
3. Takes vital signs and documents accordingly.
4. Assists the administrative team in greeting patients, scheduling appointments, processing orders, collecting encounter forms and answering telephones.
5. Assists with determining reason for visit or phone call, flags for immediate responses, takes messages appropriately and notifies appropriate medical staff.
6. Responsible for coordination of room rotations.
   • Assists with varied procedures, as directed and under the supervision of the MD, NP or PA.
7. Assists with receiving test results for physicians and calling patients with follow‑up of labs and tests under direction of physician/nurse practitioner.
8. Cleans instruments and equipment following infection control guidelines.
9. Maintains sterilizer competencies.
10. Maintains excellent customer service and fosters an environment of optimal patient care.
    • Communicate critical patient information to the nurse and/or provider.
    • Act in a professional manner at all times.
    • Maintain a positive attitude at all times, creating a collaborative and team oriented environment.
11. Ensures appropriate communication in changes in schedule with physicians, nurse practitioners, physician assistants, staff and patients.
    • Verifies schedule at end of clinic and gives to Program Director.
    • Assists Nursing Supervisor with completing weekly MA schedules.
    • Participate in daily huddles, attend 75% of scheduled staff meetings and attend workflow/other meetings as needed.
12. Cross‑trains to assist in covering the front desk team when needed. Duties include: patient check‑in/out, answering questions that patients may have, and other related administrative tasks.
    • Efficiently manages email communications in a timely manner, uses appropriately and remains current with division/organizational communications.
    • Is proficient in the use of all computer applications, Meditech, Lotus Notes, i-heal.
    • Assists in uploading photographs into Meditech and i‑heal.
13. Percept new employees using the established check‑off sheet reviewing departmental protocols, policies and workflow.
    • Serve as a role model/mentor providing support, training and sharing of knowledge including explaining and monitoring new workflows and policies.
14. Works in collaboration with Nursing Supervisor in the preparation of yearly evaluations by providing individual feedback and assisting with chart review and reviewing yearly competencies and ensure compliance with all personnel policies.
15. Commits to two sessions of our annual flu clinics.
16. Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.
    • Demonstrates required office and clinical equipment competencies necessary to successfully perform this role.
    • Verifies patient identification according to policy prior to administration of care and/or procedures.
    • Complies with the current CDC hand hygiene guidelines through proper hand‑washing.
    • Adheres to universal precautions and makes appropriate use of personal protective equipment at all times.
    • Appropriately disposes of hazardous materials.
    • Utilizes proper body mechanics when performing all aspects of the job.
    • Follows appropriate chain of communication/command.
17. Other duties as required.
18. Works the required weekend and holiday schedule.

Qualifications

• High School Diploma or equivalent (preferred).
• Completion of a Medical Assistant program (preferred).
• Experience in a clinical setting (preferred).
• BLS – Basic Life Support required (American Heart Association, including courses offered through SSH).
• CMA – Certified Medical Assistant certificate (preferred).
• Exceptional interpersonal, communication, and customer service skills.
• Strong clinical judgment and knowledge of varied medical procedures.
• Good organizational and prioritization skills.
• Ability to work successfully as a team player.
• Extensive knowledge of anatomy, physiology, and English grammar.
• Ability to react calmly and effectively in emergency situations.
• Ability to read, understand, and respond to detailed oral and written instructions; communicate clearly.
• Able to both lead and take direction from Nursing Supervisor.
• Computer proficiency: Electronic Medical Record, telephone communications, e‑mail, and other software.
• Day shift Monday through Friday.