Medical Assistant

Redirect Health; Phoenix (AZ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Free healthcare for you and your whole

Paid time off

401(k) access

Mission-driven team

Job summary

Redirect Health is seeking a Certified Medical Assistant to support providers and coordinate patient care with compassion and precision. The role focuses on schedule management, accurate medical record upkeep, and direct clinical assistance to ensure timely and coordinated care for members and their families.

The position emphasizes patient-centered service, teamwork, and efficient care workflows, with a two-shift structure and opportunities to impact real-world health outcomes.

Qualifications

• Completion of Medical Assistant Program from an accredited school.
• High school diploma or GED required.
• 1 Year of Medical Assistant experience, (Preferred)
• Bilingual (Spanish/English) candidates are highly desired.

Responsibilities

• Own: Managing patient appointments, scheduling, and maintaining accurate records in the EMR system.
• Support: Members by following up to ensure continuity of care and a positive care experience.
• Collaborate with: Medical providers and care teams to streamline workflows and support clinical needs.
• Improve: Care coordination and efficiency through attention to detail and proactive communication.
• Advocate for: Members by helping create a calm, confident, and compassionate care experience.

Skills

Empathy

Communication

Bilingual Spanish/English

Attention to detail

EMR proficiency

Education

Medical Assistant Program

High School Diploma or GED

Tools

EMR systems

Microsoft Word

Excel

Job description

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

• No monthly premiums
• No surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

• Obsess Over People - We are always helpful, friendly, and human
• Own It to Completion - If we take something on, we see it through
• Always Improve & Adapt - We learn quickly and adjust without ego
• Start with “Yes, We Can Help You” - We lead with solutions
• Succeed as a Team - We win through trust and collaboration
• Detest Waste & Unnecessary Complexity - We simplify to focus on what matters

About This Role

The Certified Medical Assistant exists to support Redirect Health Medical Providers and ensure members receive timely, compassionate, and well-coordinated care throughout their healthcare experience.

We have two shifts available:

In this role, you will:

• Serve Redirect Health members and medical providers
• Be responsible for appointment coordination, accurate medical record management, and clinical support
• Directly impact how confident, cared for, and supported members feel when receiving care

This is a hands-on role for someone who:

• Enjoys patient-focused work, organization, and supporting clinical teams
• Takes ownership and follows through
• Wants their work to have real-world impact

What You’ll Do

In this role, you will:

• Own: Managing patient appointments, scheduling, and maintaining accurate records in the EMR system
• Support: Members by following up to ensure continuity of care and a positive care experience
• Collaborate with: Medical providers and care teams to streamline workflows and support clinical needs
• Improve: Care coordination and efficiency through attention to detail and proactive communication
• Advocate for: Members by helping create a calm, confident, and compassionate care experience

A strong performer in this role is known for:

• Strong attention to detail and reliability
• Clear, professional communication with patients and providers
• Consistently supporting smooth, efficient clinical workflows

How Success Is Measured

Success in this role is measured by:

• Accuracy and completeness of medical records
• Timely scheduling and follow-up with patients
• Positive member experience and continuity of care
• Strong collaboration with providers and clinical teams

What We’re Looking For

We’re looking for someone who:

• Completion of Medical Assistant Program from an accredited school. (Required)
• High school diploma or GED required.
• 1 Year of Medical Assistant experience, (Preferred)
• Proficiency with EMR systems, Microsoft Word, and Excel (Preferred).
• Strong attention to detail and excellent communication skills.
• Bilingual (Spanish/English) candidates are highly desired.
• A commitment to compassionate, patient-centered care.

Why Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

• No monthly premiums
• No cost to add your spouse or children
• No deductibles (we reimburse them)
• No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll Earn

• Starting Salary range: $18.65/hr to $20.50/hr
• FREE healthcare for you and your entire family
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

Ready to Make a Difference?

If you’re looking for more than just a job—and want to help reshape how healthcare works for families, we’d love to hear from you.

Legal Stuff

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, and responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.