Medical Assistant

Valor Healthcare; New Braunfels (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Valor Healthcare is seeking a dedicated Medical Assistant for our Community Based Outpatient Clinic (CBOC) in New Braunfels, TX. You will provide prescribed medical treatment and patient care under physician guidance, collaborating with the PACT team to develop patient care plans.

This full-time role requires 2+ years MA experience in primary/ambulatory settings, BLS certification, and strong English communication.

Qualifications

• Diploma or certificate program approved by the state; phlebotomy certification preferred.
• Minimum two years’ MA experience in primary or ambulatory care; government healthcare setting preferred.
• Maintain VA credentialing and valid unrestricted license per VA contract.
• Current BLS certification; ACLS as required by contract.
• Proficiency in written and spoken English; strong computer/EMR skills.
• Energetic, optimistic demeanor with excellent customer service and interpersonal skills.
• Safety sensitive position and compliance with regulatory requirements.

Responsibilities

• Actively assists with patient care, examinations, and ancillary tests.
• Schedule clinic appointments and manage related PCMM assignments and wait lists.
• Answer phones and relay messages in a timely manner.
• Prepare and organize patient check-in and medication lists for the next day.
• Collect lab specimens (urine, blood, sputum) for testing.
• Operate ECG and other diagnostic equipment for routine tests and treatments.
• Ensure compliance with OIG/JC/EOC oversight and lab-related standards.
• Maintain focus on VA guideline-based clinical outcomes.
• Provide excellent customer service to patients, families, and staff.
• Participate in outreach events to support enrollment initiatives.
• Support patient enrollment and retention in appointments and visits.
• Embrace new clinical or operational initiatives as they arise.

Skills

EMR experience

Patient care

Communication

Scheduling

Phlebotomy (preferred)

Education

Diploma or certificate program approved by state

Tools

EMR software

Job description

Full-time Description

Valor Healthcare is looking for a passionate Medical Assistant to join our team at the Community Based Outpatient Clinic (CBOC) in New Braunfels.

About Us

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – those who serve or have served in the military as well as those who devote their careers to federal government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people.

• Our leadership team is comprised of veteran, clinician, and business leaders dedicated to providing exceptional care and a world‑class patient experience for our nation’s patriots.
• Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

As a Medical Assistant, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Actively assists with patient care, physical examinations, and ancillary tests.
• Schedule clinic appointments. Specific responsibilities relative to scheduling, PCMM assignments; outpatient clinic appointment recall additions and edits and making entries into the Electronic Wait List.
• Answers phones and timely relays messages.
• Prints, prepares, and organizes patient check-in list with medication list for the following day.
• Collects lab specimens, including but not limited to urine, blood, and sputum from patients for testing.
• Operates electrocardiograph and other diagnostic equipment to administer routine diagnostic test and treatments.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through the specified VA guidelines.
• Must provide excellent customer service to each patient, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits, or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Requirements

Qualifications

• Diploma or certificate of an accredited program as approved by the state. Certified and experienced in phlebotomy preferred.
• Minimum two-years’ experience as an MA in a related primary care or ambulatory care setting; government healthcare environment preferred. Specific requirements could vary based on individual VA contract.
• Must be remain in good standing through the Veterans Health Administration (VA). Credentialing may be required based on the individual VA contract.
• Must comply with and maintain all requirements for a valid, unrestricted license in the state of desired employment, or in any U.S. state or territory, depending on VA contractual requirements.
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
• Proficiency in written and spoken English.
• Strong computer skills, including EMR experience
• Energetic and optimistic demeanor, with exceptional customer service, communication and interpersonal skills
• This is considered a safety sensitive position.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.