Medical Assistant

Diversity Health; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

MCPG in Middle Tennessee and Kentucky is seeking a Medical Assistant to provide clinical and administrative support during clinic hours and assist remotely after hours. You will work under the Clinic Manager and with Medical Providers to ensure efficient patient care.

The role emphasizes accurate medical records management, phlebotomy/lab duties, patient communication, infection control, and confidentiality in line with HIPAA policies. Prior patient care experience is preferred.

Qualifications

• Ability to observe, document, and communicate lab-related issues.
• Independent judgment, problem-solving and decision-making.
• Professional demeanor with strong interpersonal skills.

Responsibilities

• Manages the Electronic Medical Records system and acts on communications.
• Processes prescription refill requests.
• Assists with patient care during clinic hours and remotely after hours.
• Performs lab technologist and/or phlebotomy duties during clinic hours.
• Communicates test results and other information to patients.
• Supports Clinic Manager and Medical Providers with policies and trainings.
• Maintains infection control measures and HIPAA compliance.
• Prepares examination rooms and supplies.
• Completes preliminary testing and relays results to the on-duty Provider.

Skills

Communication skills

Teamwork

Problem-solving

Job description

At MCPG, we are passionate about changing the face of healthcare in Middle Tennessee and Kentucky by providing access to biomedical interventions and services for sexual health and wellness. We serve our patients with a highly skilled, competent team of clinicians, staff and volunteers who dedicate their time and expertise to see patients during convenient weekday and weekend hours. We accept insured and uninsured patients with affordable, low-cost or no cost services.

Medical Assistant

Job Summary

Provides clinical and administrative assistance in the delivery of patient care during the clinic hours of operation and assists with patient cases remotely during non-clinic hours. This role reports to the Clinic Manager and directly assists Medical Providers.

General Responsibilities

Assists with the evaluation and care of patients including:

• Manages the Electronic Medical Records system, including taking appropriate action such as monitoring Medical Provider in-boxes, responding to communications and transferring documents to correct locations
• Processes prescription refill requests
• Acts as first-line of communication with organizational partners as needed and properly and promptly acts on information provided
• Performs lab technologist and/or phlebotomy services during clinic hours of operation
• Provides general Medical Provider support and assistance including, but not limited to communicating medical results and other information to patients
• Identifies volunteer/staff needs and assists in the facilitation of trainings as needed
• Works with Clinic Manager and Medical Providers to implement and maintain clinic policies and procedures
• Utilizes and promotes infection control measures and universal precautions to maintain high quality of health and safety during clinic operation
• Helps perform medical supply inventories
• Ensures well-being of patients in the clinic
• Maintains a system of confidentiality according to the clinic’s policies and procedures and HIPAA guidelines
• Fosters teamwork within the clinic
• Prepares supplies and equipment in examination rooms
• Completes initial preliminary testing, preparation and information gathering with patients and communicates results to the Medical Provider on duty
• Completes other tasks as assigned

Job Qualifications

• Must have the ability to observe, document, and communicate lab-related issues, and to exercise independent judgment, well-informed decision-making, and problem-solving
• Must demonstrate good communication skills, interpersonal skills, team-building skills, and professional demeanor

Preferred Qualifications

• Two years direct patient care experience
• Working knowledge of infection control and universal precautions
• Working experience with acquiring and processing lab specimens

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.