Medical Assistant

The US Oncology Network; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

The US Oncology Network, specifically at Tennessee Cancer Specialists in Knoxville, TN, is seeking a dedicated individual for a customer service position. In this role, you will greet patients, assist with their check-in and check-out, and coordinate scheduling for appointments. A high school diploma is required, along with proficiency in Microsoft Office and prior experience in a medical setting.

This is an entry-level position with responsibilities that include managing patient interactions and maintaining a tidy environment. The atmosphere is dynamic, demanding strong organizational skills and a helpful attitude.

Qualifications

• Minimum 1 year of experience in a similar medical clinic position.
• Proficiency in working with EMR systems and medical office technology.
• Current BCLS certification required within 3 months of hire.

Responsibilities

• Provide excellent customer service to patients.
• Manage patient check-in and check-out processes.
• Coordinate appointment scheduling with clinical staff.

Skills

Customer service

Proficiency with computer systems

Organization skills

Knowledge of EMR systems

Education

High school diploma

Associate’s degree in business-related field

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Overview

Do you want to apply your experience, skills and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 300+ employees make up the teams at our 17 different East Tennessee locations!

Responsibilities

In this position you will be the first friendly face that will help our patients through their experience at our clinic. Your upbeat and helpful attitude will consistently provide our patients with a positive first impression. While certain parts of your day will be very routine, the challenge of this position presents itself in the number of patients that come through our clinic in a day. Preparation and superior organization skills will allow you to navigate through our hectic schedule effectively.

• Your professionalism allows you to greet and build rapport with our patients while also completing the check-in process in a timely manner. This in turn allows you to provide quick notification to our clinical staff when a patient has arrived.
• In conversations with our patients, both on the phone and in person, you will provide red carpet customer service through your willingness to ask appropriate questions to assess the patient’s needs and provide all necessary information.
• You will use your knowledge of our processes to effectively collect copays and patient balances as necessary and provide receipt of payment back to patients.
• During the check-out process, you will coordinate with patients and clinical staff to provide appointment scheduling that is both convenient for patients and in accordance with physician and/or office guidelines.
• Your knowledge of Electronic Medical Record (EMR) systems and other medical office technology will provide the background needed to navigate, effectively chart patient information, and communicate with other staff members within the EMR.
• Keeping the lobby and desk area tidy is a must for someone who possesses your level of organization skills.

Safety Requirements

• The position will require sitting for long periods of time with occasional stooping, bending and stretching for supplies.
• Any lifting should be limited to 40 pounds or less.
• You will need sufficient manual dexterity for operating office equipment (keyboard, telephone, copier, etc.), and vision and hearing must be adequate for viewing computer screens for prolonged periods of time and hearing customers during in-person and telephone conversations.

Basic Qualifications

• A high school diploma or equivalent is required, but an associate’s degree in a business-related field would be even better!
• Your proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is a must.
• Lastly, we feel that you will most successfully with at least one year of prior experience in a similar medical clinic position to provide you with the background needed for this position.

Minimum Qualifications

High school graduate or equivalent. Certificate of graduation from an accredited program for Medical Assistants preferred. This is an entry level position requiring 0-3 years experience as a medical assistant or nursing assistant. Current BCLS certification required within 3 months of hire. Certified Medical Assistant preferred. Some state regulations may require specific certifications in order to work as a Medical Assistant.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment may occur.