Medical Assistant

Better Health Group; Jacksonville (FL); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, vision, disability, &

401(k) with employer match

Paid time off

Paid holidays

Job summary

Better Health Group is seeking a Medical Assistant in Jacksonville, FL to support providers and front-desk operations. The role involves patient preparation, vitals, documentation in the EMR, exam room setup, and assisting with procedures and in‑office testing.

Qualifications include a high school diploma or equivalent, completion of an accredited Medical Assistant program, at least 1 year of experience, CPR and IV start preferred, and familiarity with HIPAA/OSHA.

Qualifications

• High school diploma or equivalent is required.
• Completion of Accredited Medical Assistant program preferred (RMA or CMA).
• Minimum of 1 year of experience as a Medical Assistant.
• CPR certification preferred.
• IV Start Certification preferred.
• Phlebotomy experience preferred (blood collection methods and testing).
• Knowledge of medical coding preferred.
• Knowledge of HIPAA preferred.
• Knowledge of OSHA preferred.
• Basic computer skills, including EMR familiarity.
• Proficiency with Google Suite and Microsoft Office for collaboration.

Responsibilities

• Greet and prepare patients for provider examination and record vital signs in the EMR.
• Assist provider with examination, treatments, and procedures.
• Maintain complete and detailed patient records electronically.
• Manage front-desk operations: phones, scheduling, triage, inquiries.
• Explain treatments and instructions to patients; prepare exam rooms.
• Assist with in-office diagnostic tests and CLIA-waived labs.
• Support onboarding and training of new team members.
• Maintain inventory of meds and supplies.

Education

High school diploma or equivalent

Accredited Medical Assistant program

1 year of Medical Assistant experience

CPR certification

IV Start Certification

Phlebotomy experience

Medical coding knowledge

HIPAA knowledge

OSHA knowledge

Basic computer skills

Google Suite

Microsoft Office

Tools

EMR systems

Google Suite

Microsoft Office

Job description

Overview

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

Are you looking for a career opportunity that will help you grow personally and professionally? Do you have a passion for helping others achieve Better Health? Are you ready to join a growing team that shares your mission?

Why Join Our Team

At VIPcare, we value you. We see you. Team members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5‑star service that always puts patient care and outcomes first. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Responsibilities

• Greet and prepare patients for provider examination by obtaining patient history, chief complaint, current medications, medical history, allergies, surgical history, family history, social history, and other preventative medicine reviews, take patients' vitals, and record information in the patient electronic medical record
• Assist provider with examination, treatments, and procedures as directed
• Maintain complete and detailed records, electronically in the EMR, of patients’ information
• Measure and record vital signs and record them in the EMR
• Accurately and professionally handle all front‑desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and triaging calls
• Maintain patient medical records in accordance with the center's policy
• Explain treatment procedures, medications, diets, or providers’ instructions to patients
• Prepare both patient and room for examination
• Complete patient phone calls including, but not limited to, proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters as needed
• Provide both patient and provider support during procedures by handing instruments or equipment to the physician as directed
• Clean and sterilize instruments and equipment after use and dispose of contaminated supplies
• Perform clinical duties including administration of oral and injectable medications, irrigation of eyes and ears, dress and bandage wounds and incisions, start and monitor IV infusion, and assist physicians with any/all procedures as requested
• Perform in‑office diagnostic tests including eye exams, electrocardiograph, administration of oxygen as ordered, pulse oximetry, peak flow, and inhalation treatments
• Perform in‑office CLIA-waived lab tests
• Carry out quality controls related to lab equipment and testing, complete and maintain lab‑related logs, perform PT/INR utilizing CoaguChek/Coag Sense machine, and perform glucose testing utilizing glucometer
• Accurately complete electronic medical records to include medical services rendered, test results, and supplies used
• Monitor disposable inventory and place orders for medical supplies and pharmaceuticals as requested
• Draw blood and process specimens for send‑out
• Provide patient education as directed by the provider
• Assist front office tasks by performing additional clerical duties, including patient check‑in/out, referrals, prescription medication management, inbound/outbound telephone calls, etc.
• Help maintain an adequate inventory of office medications and medical supplies and orders as needed
• Assist in onboarding and training new team members
• Assist with inventory and maintaining office supplies
• Additional duties as assigned

Position Requirements / Skills

• High school diploma or equivalent required
• Completion of Accredited Medical Assistant program, preferred (RMA or CMA)
• Minimum of 1 year of experience as a Medical Assistant
• CPR certification, preferred
• IV Start Certification, preferred
• Phlebotomy experience, preferred (knowledge of various collection methods and testing, such as bleeding times, collecting donor blood, bedside testing, and preparing specimens)
• Knowledge of medical coding, preferred
• Knowledge of HIPAA, preferred
• Knowledge of OSHA, preferred
• Working knowledge of common prescription medications that treat conditions and diseases for the patient population assigned
• Basic computer skills, including familiarity with electronic medical records
• Must be able to display excellent telephone and switchboard etiquette
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real‑time collaboration

Physical Requirements

• Full range of body motion, including handling and transferring patients, manual and finger dexterity; eye‑hand coordination
• Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time
• Requires ability to sit or stand for prolonged periods of time
• Must be able to lift and move patients and medical equipment as needed
• Requires ability to lift/carry up to 15 lbs
• Requires corrected vision and hearing to normal range
• Ability to sit for extended periods of time
• Ability to operate a computer and telephone
• Have own means of transportation

Key Attributes / Skills

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
• Demonstrated ability to handle data with confidentiality
• Ability to work cross‑functionally with multiple teams; ability to work independently with minimal supervision
• Excellent organizational, time‑management, and multi‑tasking skills with strong attention to detail
• Excellent written and verbal communication skills; must be comfortable communicating with patients, providers, health plans, and internal/external stakeholders
• Strong interpersonal and presentation skills
• Strong critical thinking and problem‑solving skills
• Must be results‑oriented with a focus on quality execution and delivery
• Appreciation of cultural diversity and sensitivity toward target patient populations

Compensation & Benefits

• Competitive base salary
• Medical, dental, vision, disability and life insurance
• 401(k), with employer match
• Paid time off
• Paid holidays

Pay Range

USD $17.82 - $25.84 /Hr.